A nice tool for customers to utilize based on their needs.

What are the best aspects of this product?

Gaining access to systems can be done within mere minutes. Whenever I'm getting support calls that would get me to make assessments on the system to resolve it, there's nothing else snappier. I get to access a machine using an admin and onsite user simultaneously.

What aspects are problematic or could work better?

When it comes down to configuring users who have micro-access needs, it's not as smooth as one might think. This could be the fault of not being able to comprehend the product well. But I do like having the ability to include users. I wish it's a little easier to make groupings.

What specific problems in your company were solved by this product?

What used to be a 10-minute issue became something that took around 5 minutes or less connecting to the other products. Actually.... It turned out to be a 3-minute problem the moment I was linked to a connected desktop PC. I can move from one machine to the next quickly compared to the older software.

Are you a current user of this product?

Yes