ConnectWise Control REVIEW

Remote Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is ConnectWise Control?

ConnectWise Control is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. It won our Expert’s Choice and Great User Experience awards for 2017. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. All things considered, ConnectWise Control is fast, reliable, hassle-free, and yet it includes the same features as much more complex remote control solutions.

Why choose ConnectWise Control? As a member of a reputed productivity software family, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ConnectWise Control functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities.

Plus, ConnectWise Control is designed for teams, rather than individuals. The large variety of collaboration assets makes it easy for agents to assist each other, and exchange opinions, files, and even tasks. They will all have unobstructed access to the same customer database, and insights into previous cases to come up with an easier solution. As it is with all ConnectWise features and functionalities, data access is enabled via all devices and operating systems, and stored and managed in cloud to avoid all hindering and misuse. If you’re a sole technician, nonetheless, you can also submit a request for an on premise license, and get one at no cost.

Just recently, the company introduced a brand new and reimaged version of the system, pleasing users with even better service control and out-of-the-box issue resolution methods. Users can launch productive support sessions with a single click, and invite both internal and external guests and collaborators to monitor the process. The new version intends to expand the base of potential support seekers, as it also comes with enhanced Linux and Mac features. For instance, you will get Wake Lock and Fullscreen, along with new customization options for Mac agents and quick session switching. Note that the new version will also enable drag-and-drop data transfer to Mac and Linux guests from Windows, Mac and Linux Machines.

Security has also been enhanced in a variety of ways – the intuitive UI has been updated for more granular permission assignment, and clients are able to assign clone roles and use multiple authentication sources instead of one. To learn more on the new features and functionalities, visit the vendor’s official website, and give their free trial a look.

Overview of ConnectWise Control Benefits

Remote support software is a competitive arena, where it takes to strike the right balance between ease of use and capacity, and cater to the needs of businesses of different scales and industries. Developed to address the requirements of small and medium teams, ConnectWise Control combines just the right features to take their productivity on the next level:

Quick and efficient customer service

With ConnectWise Control, you can forget about delays and inefficient service delivery. All of your customers will be served in time and in a knowledgeable fashion, and their problems will be addressed way before the deadline. The reason for this is that agents have all data available in a single system, and are able to collaborate and work on the same task simultaneously.

Brand & identity centered delivery

ConnectWise Control cares about your reputation, and thus provides you enough customization possibilities to bring your brand in the center of attention. You can change and adjust the logos, icons, and even language in which you provide the service, and give customers flexible solutions when connected to their machines.

Seamless connectivity

The location of your customer won’t matter – you can serve clients situated anywhere in the world, and deal with their issues using nothing but a stable internet connection. The system is also empowered with automated reconnection, which means that service can be provided even when the network conditions are not exactly favorable. Better yet, you get to connect to any customers’ device, be that the smartphone or the office computer.

Collaboration

ConnectWise Control makes it easy for your agents to exchange files, comment and share opinions, and work simultaneously on the same task. The toolbox is cloud-hosted and remote, and available to them wherever they may be located, the same as the centralized client database. The system is available to use from various devices and operating systems, including Android and iOS. Last, but not least, ConnectWise Control is also offered as a free license to single technicians.

Enhanced security

ConnectWise now comes with an updated interface that supports a more granular permission assignment, and where setting up and empowering new users will be a breeze. The reimaged version leans heavily on self-governed controls and authentication, as a result of which it lets users create clone roles and use multiple authentication sources. Two-factor authentication remains a part of this package, which means that ConnectWise will still save all your trusted devices, and let you log in quickly and safely.

Searching and filtering session types and groups

ConnectWise Control makes it easy to stay on top of your tasks, and does so regardless of the agents working on a particular case. Explained in technical terms, this means that you will be able to group clients, sessions, and machines by last connected event time, last disconnected time, and other custom filters; and have the system provide suggestions for you as soon as you initiate your search for a particular session type.

Remote Meetings

Another distinctive advantage of ConnectWise Control is remote meeting, as the system makes it incredibly easy to invite and engage participants and meetings and webinars, and to benefit from their fresh ideas. All participants will get to see a shared screen, make screenshots and record videos, comment and contribute, and chat with each other. The best part of the process is that they will get to invite as many attendees as they want, all with a single click.

Inviting guests and replicating session groups

The new ConnectWise Remote Control version will also allow you to invite and include guests with a single click, and enable in such way more transparency for your support operations. Another interesting possibility is to replicate session groups, which means that you can clone a session group and its filters, and use it as a template for creating new session groups in future. Agents will also be able to use this data as a precedent base for finding easier and tested solutions.

Enhanced features for Linux and Mac users

ConnectWise’s mission is to ensure quality support for users working on multiple different devices, which is why its new version introduces better operability for Mac and Linux devices. This means that agents get a personal Linux toolbox for remote execution of scripts and applications, and a Mac-exclusive window option for assistance and quick session-switching. What you will also like is the facilitated, drag-and-drop data transfer to Mac and Linux guests from Windows, Mac and Linux Machines.

Part of a large productivity family

ConnectWise Control belongs to a large suite of IT support and control products, and gives users the possibility to acquire a wide range of smart solutions. The ConnectWise family includes a Manage, Automate, Sell, Control, and Console modules, and lets users combine them in line with their needs.

Custom pricing

Instead of imposing fixed priced schemes full of features you may or may not use, ConnectWise adopts a modular, custom pricing approach, and lets you build your own package. You can choose the features and functionalities that correspond to your needs, and ask the company’s expert sales broker to calculate an amount that would be suitable for you. This way, Control as well as other ConnectWise products are made accessible to businesses from different scales and industries.

Admirable customer support

As a ConnectWise Control user, you will always have access to a team of experienced and knowledgeable agents. The support team is available 24/7, via phone, email, and live chat; while there is also an option to fill in support tickets directly on their website. Novice users will also benefit from a large database of training materials and video tutorials, and become members of a very large user community.

Overview of ConnectWise Control Features

  • Multiple agents
  • Remote Support
  • No interruptions
  • Secure information
  • Automated reconnection
  • Cross-platform compatibility
  • Browser extensions
  • Remote access
  • Unattended access
  • Simplified transfer of files
  • Roles & permissions
  • Shared toolbox
  • Remote meetings
  • Customization & branding
  • Device monitoring & management
  • Integration with ConnectWise Automation
  • Enhanced features for Linux and Mac users
  • Enhanced security and granular controls

What Problems Will ConnectWise Control Solve?

1. Remote Support

ConnectWise Control specializes in remote support, and helps you deliver efficient service in time. You can have multiple agents working at a single task, and provide them with unhindered access to customer data at any point of time. They also have the possibility to categorize sessions by connection times, customers, devices, and other custom filters; and have the system suggest groups for them as they begin their search.

2. Remote Access

Connectivity is ConnectWise Control’s strongest side – you can always access a client’s device and provide support, regardless of whether customers are located across the street or across the globe. This way, it takes only solid Internet connection to deal with customer inquiries (not even, as there is an Automatic Reconnection feature that keeps you in charge even without the best network conditions).

3. Remote Meeting

ConnectWise Control is also a remote meeting software with years of experience, and simplifies the process  of engaging multiple people in meetings, webinars, and other opportunities for idea exchange. All participants will get to see a common screen with information, make screenshots and record videos, and invite an unlimited number of participants and attendees.

Awards & Quality Certificates

ConnectWise Control Position In Our Categories

Position of ConnectWise Control in our main categories:

20

ConnectWise Control is one of the top 20 Customer Support Software products

20

ConnectWise Control is one of the top 20
Customer Support Software products


ConnectWise Control is also listed in the following subcategories:

Category:Position:Category:Position:
Remote Support Software#1
Category:Position:
Remote Support Software#1

Companies have unqiue needs and requirements and no software platform can be perfect in such a scenario. It is useless to try to find an ideal out-of-the-box software product that meets all your business needs. The smart thing to do would be to adapt the application for your specific requirements, staff member skill levels, budget, and other aspects. For these reasons, do not rush and pay for well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your specific wants. Do your research, check out each short-listed system in detail, read a few ConnectWise Control reviews, speak to the maker for clarifications, and finally select the product that provides what you need.

How Much Does ConnectWise Control Cost?

ConnectWise Control Pricing Plans:

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

User Satisfaction

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise Control reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise Control. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

43

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ConnectWise Control pricing details?

ConnectWise Control Pricing Plans:

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

What integrations are available for ConnectWise Control?

At the moment, ConnectWise Control offers a streamlined integration with ConnectWise Automate.

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