ConnectWise Control REVIEW

Remote Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.5

What is ConnectWise Control?

ConnectWise Control is an efficient and quick remote support, access, and meeting system designed for modern technical assistance teams. The solution allows technicians to make their work more productive by using remote support and access to repair computers, providing updates, and managing machines. Using it, they can also conduct online seminars and prepare presentations for remote meetings. ConnectWise Control is fast, reliable and includes the same features as most leading remote control solutions.

Why choose ConnectWise Control? As a member of a reputed productivity software suite, this system will make it possible to provide quick, top notch customer service, and ensure unobstructed communication between agents and technicians. The tool’s customizable nature allows you to bring your brand in the center of attention, and change everything from logos and icons to the language integrated on your website. ConnectWise Control functions in synergy with ConnectWise Automate, and offers flexible pricing tailored to the user’s possibilities.

Overview of ConnectWise Control Benefits

Remote support software is a competitive arena, where it takes to strike the right balance between ease of use and capacity, and cater to the needs of businesses of different scales and industries. Developed to address the requirements of small and medium teams, ConnectWise Control combines just the right features to take their productivity on the next level:

Quick and efficient customer service

With ConnectWise Control, you can forget about delays and inefficient service delivery. All of your customers will be served in time and in a knowledgeable fashion, and their problems will be addressed way before the deadline. The reason for this is that agents have all data available in a single system, and are able to collaborate and work on the same task simultaneously.

Brand & identity centered delivery

ConnectWise Control cares about your reputation, and thus provides you enough customization possibilities to bring your brand in the center of attention. You can change and adjust the logos, icons, and even language in which you provide the service, and give customers flexible solutions when connected to their machines.

Seamless connectivity

The location of your customer won’t matter – you can serve clients situated anywhere in the world, and deal with their issues using nothing but a stable internet connection. The system is also empowered with automated reconnection, which means that service can be provided even when the network conditions are not exactly favorable. Better yet, you get to connect to any customers’ device, be that the smartphone or the office computer.

Collaboration

ConnectWise Control makes it easy for your agents to exchange files, comment and share opinions, and work simultaneously on the same task. The toolbox is cloud-hosted and remote, and available to them wherever they may be located, the same as the centralized client database. The system is available to use from various devices and operating systems, including Android and iOS. Last, but not least, ConnectWise Control is also offered as a free license to single technicians.

Overview of ConnectWise Control Features

  • Multiple agents
  • Remote Support
  • No interruptions
  • Secure information
  • Automated reconnection
  • Cross-platform compatibility
  • Browser extensions
  • Remote access
  • Unattended access
  • Simplified transfer of files
  • Roles & permissions
  • Shared toolbox
  • Remote meetings
  • Customization & branding
  • Device monitoring & management
  • Integration with ConnectWise Automation

What Problems Will ConnectWise Control Solve?

  1. Remote Support
  2. Remote Access
  3. Remote Meeting

ConnectWise Control Position In Our Categories

Position of ConnectWise Control in our main categories:

50

ConnectWise Control is one of the top 50 Customer Support Software products

50

ConnectWise Control is one of the top 50
Customer Support Software products


ConnectWise Control is also listed in the following subcategories:

Category:Position:Category:Position:
Remote Support Software#4
Category:Position:
Remote Support Software#4

It's crucial to realize that virtually no software in the Customer Support Software category is going to be an ideal solution that can fulfill all the needs of different company types, sizes and industries. It may be a good idea to read a few ConnectWise Control reviews first as certain software might excel exclusively in a very narrow set of applications or be created with a very specific industry in mind. Others can function with an idea of being easy and intuitive and as a result lack advanced elements needed by more experienced users. You can also come across solutions that focus on a wide group of customers and give you a rich feature toolbox, however this usually comes at a more expensive cost of such a software. Make sure you're aware of your requirements so that you get a service that provides exactly the functionalities you search for.

How Much Does ConnectWise Control Cost?

ConnectWise Control Pricing Plans:

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

User Satisfaction

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise Control reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise Control. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

43

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ConnectWise Control pricing details?

ConnectWise Control Pricing Plans:

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

What integrations are available for ConnectWise Control?

At the moment, ConnectWise Control offers a streamlined integration with ConnectWise Automate.

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