Comparing Teamviewer to Connectwise.

What are the best aspects of this product?

I'm selling to accounts, not people. Having the ability to categorize something as an account and then sub-categorizing it makes a whole lot of difference. I can include notes for every client as I proceed to make changes or get working on their system. That way, I can gain complete access to data in a single location.

What aspects are problematic or could work better?

I was hoping their pricing can be a bit lower. But the benefits they're offering far outweighs the cost. I find their sub-menus to be a pain in the butt. I can't even remember how long it took me to add another user to the account. It drove me insane!

What specific problems in your company were solved by this product?

Thanks to this tool, customer service is quick, more orgnanized, and comprehensive. I like using the customized function option. I can simply operate a script locally and pushing it to a remote machine to extract version numbers and such without interrupting the client.

Are you a current user of this product?

Yes