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User review of ConnectWise Manage

A solid tool worth using.

- by Julia

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I love its functionality. I like how we can come up with our own email marketing campaign. It saved us a lot from paying other services. We get to make our own HTML email the way we want to. In addition, we can send out a survey or other follow-ups. We can see which recipients opened our email.

What aspects are problematic or could work better?

Like any cloud-based firm, there will be occassional outages. We went through a few short outages the past couple or so years. But tech support came to rescue via chat. They've been very helpful no matter how big or small the problem is. What's more, they're also aware of the problems happening.

What specific problems in your company were solved by this product?

Great billing and invoicing. Prior to using Connectwise, we were making use of Excel spreadsheet for ticket entries as well as sending out to emails in the form of PDF. This time around, Connectwise is managing our agreement billing, emailing, invoicing, and Quickbooks synchronization.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.