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ConnectWise Manage REVIEW

Project Management Software

10 user reviews
USER SATISFACTION 94%
OUR SCORE 8.8

What is ConnectWise Manage?

ConnectWise Manage offers a robust project management module that connects all crucial business processes in a single application. It increases accountability among your members across various teams and departments and provides one source of truth for your business. ConnectWise Manage can help you streamline operations and processes, allowing you to efficiently maximize your resources with ConnectWise Manage’s error-proof ticketing, clear lines of communication, and robust documentation.

Its reporting features and dashboard allow you to understand your business better, empowering you with accurate strategic business decisions. When it is time to bill your clients, all notes, time entries, expenses, and products from your departments make their way to your Finance team, enabling them to generate detailed invoices and disseminate them quickly with little information lost.

Overview of ConnectWise Manage Benefits

The competitive edge of ConnectWise Manage is the unique combination of project management, customer service, sales, management, and billing capabilities, thanks to which this suite eliminates the need to use several systems simultaneously. Designed to ease to a large variety of activities, ConnectWise collects and stores all your data, and gives you full visibility on the progress of your operations.

Here are some of the main benefits associated to this system:

A unified business management platform

With ConnectWise Manage, you will be able to assign and manage projects, follow supply and purchase orders, control sales, develop marketing strategies, and serve customers all at once. The system is also designed around an advanced communication technology, which makes it suitable for large and decentralized teams looking to collaborate on common tasks. With a single system to take care of your operations, you will be saving both time and money.

Superior customer service

With ConnectWise Manage in charge of your processes and operations, you will have enough time to devote to the main moving force of your business – your customers. The system ensures clean lines of communication, fast and efficient help desk with superior ticketing, and most of all – accurate documenting of all activities. This way, you can deliver more successful workflows, and capture and track every step of your agents’ activities. The vendor will also provide a free guide on developing intelligent service strategies.

Powerful reporting

ConnectWise Manage will not only help run a successful business, but also provide full visibility into the health and progress of your operations. You can use its numerous, powerful reports to make data-driven and informed decisions, and get a centralized view on all different aspects of your business.

Efficient and fast billing

Another of ConnectWise Manage’s unique features is financial control, as the system funnels all of your transactions, tracks time, and handles your billing and invoicing activities. This way, the system helps you avoid manual errors, and offer professional and in-time service while collecting payments in time.

Overview of ConnectWise Manage Features

  • Help Desk
  • Agreements
  • Account Management
  • Sales & Marketing
  • Procurement
  • Time tracking & billing
  • Project management
  • Reporting
  • Integrations
  • Streamlining ticketing and service restoration processes:
  • Organize and prioritize service tickets
  • Expert directory
  • Subscription-based notifications
  • ITSM collaboration and documentation
  • Ticket creation and submission
  • Ticket response
  • Automated responses
  • Attachments/Screencasts
  • SLA management

ConnectWise Manage Position In Our Categories

Position of ConnectWise Manage in our main categories:

500

ConnectWise Manage is one of the top 500 Collaboration Software products

500

ConnectWise Manage is one of the 500 Project Management Software products

20

ConnectWise Manage is one of the top 20 Resource Management Software products

500

ConnectWise Manage is one of the 500 Sales Software products

500

ConnectWise Manage is one of the 500
Collaboration Software products

500

ConnectWise Manage is one of the 500
Project Management Software products

20

ConnectWise Manage is one of the 20
Resource Management Software products

500

ConnectWise Manage is one of the 500
Sales Software products


ConnectWise Manage is also listed in the following subcategories:

Category:Position:Category:Position:
Task Management Software#19 Time Tracking Software#9
Category:Position:
Task Management Software#19
Time Tracking Software#9

It is essential to realize that almost no software in the Collaboration Software category is a perfect solution able to meet all the goals of various company types, sizes and industries. It may be a good idea to read a few ConnectWise Manage reviews first as specific solutions might excel exclusively in a very narrow set of applications or be created with a really specific industry in mind. Others may operate with a goal of being simple and intuitive and therefore lack complex functionalities needed by more experienced users. You can also find software that cater to a broad group of users and offer a powerful feature base, however that usually comes at a more significant price of such a solution. Ensure you're aware of your needs so that you select a software that provides all the elements you look for.

How Much Does ConnectWise Manage Cost?

ConnectWise Manage Pricing Plans:

Enterprise pricing of ConnectWise Manage is only available upon request for a personalized quote as they customize plans according to each business’ unique needs and scale.

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise Manage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise Manage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

33

NEGATIVE SOCIAL MENTIONS

2

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ConnectWise Manage pricing details?

ConnectWise Manage Pricing Plans:

Enterprise pricing of ConnectWise Manage is only available upon request for a personalized quote as they customize plans according to each business’ unique needs and scale.

What integrations are available for ConnectWise Manage?

ConnectWise Manage integrates with the following business systems and applications:

  • Constant Contact
  • JIRA
  • Microsoft Dynamics
  • QuickBooks (Enterprise, Pro, Online)
  • Salesforce
  • Zapier
  • ConnectWise Automate
  • ConnectWise Sell
  • ConnectWise Control

User reviews


User reviews in total: 10

7
2
0
0
0

Average Rating:

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The most favorable review

Roland

2 months ago


Pros: We love its on-premise feature. We like how it's seamlessly running on our own server and how it's tied down to our very own SQL data. Keep in mind that on-premise can done as your own AWS instance. For those running a small or medium-sized Managed Service Providers, Connectwise is recommended since it's a complete system.

Cons: The tool is originally based on the .NET medium. Because of this, it's beginning to unearth its age. The latest version happened to move on he latest .NET functionality set. What's more, it's working perfectly well with 365. So that's a good thing.

The least favorable review

Tom

1 month ago


Pros: I love their service. Great service ticket management system! Manage enabled us to set priorities on incoming request. It triages from the most important ones to the least. When it comes project tickets, it gave me the ability to look into anything and schedule things in an efficient manner.

Cons: It seems the permissions trees have grown a little wild since the last set of updates that included new features. We're noticing how specific job roles are incapable of doing things. We had to isolate the changes ourselves and do fixes on the permissions.

Published 1 month ago
Verified
user
I love their service. Great service ticket management system! Manage enabled us to set priorities on incoming request. It triages from the most important ones to the...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
One of the best things with this software is flexibility. There are plenty of modules for just about anything you need. It's even capable of building and running reports...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
We started off with Autotask then migrated to Kaseya BLM (it was a total disaster) then to this tool. We loved CW the moment we opened it. It's comprehensive and robust...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
We love its on-premise feature. We like how it's seamlessly running on our own server and how it's tied down to our very own SQL data. Keep in mind that on-premise can...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I'm currently working as a help desk analyst. I was introduced to Connectwise after utilizing other products like it. I did hear about Connectwise over the years. Thing...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Features seen in Connectwise is nothing short of amazing. It's really great to work with. It has its complexities initially. Navigating all its windows takes a bit of...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
One of the greatest things with ConnectWise Manage is its versatile solution. It can address a majority of business functions in a single platform. While there's no such...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
One of its standout features is flexibility. It's the most robust area for a tool like ConnectWise Manage. You can search by any ticket attribute. That made everything...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
I love its functionality. I like how we can come up with our own email marketing campaign. It saved us a lot from paying other services. We get to make our own HTML email...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I like the fact that you can keep everything organized in the system. If I'm in need of seeking an older ticket from several years back that contains essential data, I...



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