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ConnectWise Manage Review

ConnectWise Manage
Our score: 8.8 User satisfaction: 94%

What is ConnectWise Manage?

ConnectWise Manage offers a robust project management module that connects all crucial business processes in a single application. It increases accountability among your members across various teams and departments and provides one source of truth for your business. ConnectWise Manage can help you streamline operations and processes, allowing you to efficiently maximize your resources with ConnectWise Manage’s error-proof ticketing, clear lines of communication, and robust documentation.

Its reporting features and dashboard allow you to understand your business better, empowering you with accurate strategic business decisions. When it is time to bill your clients, all notes, time entries, expenses, and products from your departments make their way to your Finance team, enabling them to generate detailed invoices and disseminate them quickly with little information lost.

Overview of ConnectWise Manage Benefits

The competitive edge of ConnectWise Manage is the unique combination of project management, customer service, sales, management, and billing capabilities, thanks to which this suite eliminates the need to use several systems simultaneously. Designed to ease to a large variety of activities, ConnectWise collects and stores all your data, and gives you full visibility on the progress of your operations.

Here are some of the main benefits associated to this system:

A unified business management platform

With ConnectWise Manage, you will be able to assign and manage projects, follow supply and purchase orders, control sales, develop marketing strategies, and serve customers all at once. The system is also designed around an advanced communication technology, which makes it suitable for large and decentralized teams looking to collaborate on common tasks. With a single system to take care of your operations, you will be saving both time and money.

Superior customer service

With ConnectWise Manage in charge of your processes and operations, you will have enough time to devote to the main moving force of your business – your customers. The system ensures clean lines of communication, fast and efficient help desk with superior ticketing, and most of all – accurate documenting of all activities. This way, you can deliver more successful workflows, and capture and track every step of your agents’ activities. The vendor will also provide a free guide on developing intelligent service strategies.

Powerful reporting

ConnectWise Manage will not only help run a successful business, but also provide full visibility into the health and progress of your operations. You can use its numerous, powerful reports to make data-driven and informed decisions, and get a centralized view on all different aspects of your business.

Efficient and fast billing

Another of ConnectWise Manage’s unique features is financial control, as the system funnels all of your transactions, tracks time, and handles your billing and invoicing activities. This way, the system helps you avoid manual errors, and offer professional and in-time service while collecting payments in time.

Overview of ConnectWise Manage Features

  • Help Desk
  • Agreements
  • Account Management
  • Sales & Marketing
  • Procurement
  • Time tracking & billing
  • Project management
  • Reporting
  • Integrations
  • Streamlining ticketing and service restoration processes:
  • Organize and prioritize service tickets
  • Expert directory
  • Subscription-based notifications
  • ITSM collaboration and documentation
  • Ticket creation and submission
  • Ticket response
  • Automated responses
  • Attachments/Screencasts
  • SLA management

ConnectWise Manage Position In Our Categories

Because companies have special business wants, it is wise they abstain from seeking an all-in-one, “perfect” software product. Just the same, it would be futile to stumble on such an app even among recognizable software systems.
The right step to undertake is to spell out the different chief aspects that merit research like major features, costing, technical skill competence of staff members, company size, etc. Thereafter, you must conduct the research comprehensively. Read some ConnectWise Manage review articles and look into the other solutions in your list in detail. Such well-rounded product research ascertains you take out unfit apps and subscribe to the system which delivers all the tools you require business requires.

Position of ConnectWise Manage in our main categories:

TOP 50

ConnectWise Manage is one of the top 50 Collaboration Software products

TOP 50

ConnectWise Manage is one of the 50 Project Management Software products

TOP 20

ConnectWise Manage is one of the top 20 Resource Management Software products

TOP 100

ConnectWise Manage is one of the 100 Sales Software products

ConnectWise Manage is also listed in the following subcategories:

It's essential to realize that almost no app in the Project Management Software category is going to be a perfect solution that can fulfill all the needs of all business types, sizes and industries. It may be a good idea to read a few ConnectWise Manage Project Management Software reviews first as certain solutions may perform well exclusively in a very narrow group of applications or be designed with a very specific type of industry in mind. Others might function with a goal of being simple and intuitive and consequently lack complicated functions desired by more experienced users. There are also solutions that cater to a broad group of users and give you a powerful feature toolbox, however this usually comes at a more expensive cost of such a solution. Be certain that you're aware of your needs so that you buy a solution that provides specifically the features you look for.

How Much Does ConnectWise Manage Cost?

ConnectWise Manage Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Enterprise pricing of ConnectWise Manage is only available upon request for a personalized quote as they customize plans according to each business’ unique needs and scale.

User Satisfaction

Positive Social Media Mentions 33
Negative Social Media Mentions 2

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise Manage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise Manage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ConnectWise Manage Comparisons

ConnectWise Manage user reviews

Thanks to this tool, our IT has never been this successful!

Read full review >
Tom
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Not available

A ticketing system that works well.

Read full review >
Debbie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2018 Company Size: More than 100 Employees Industry: Building Materials

Things wouldn’t go the right way if it weren’t for ConnectWise.

Read full review >
Roland
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.08.2018 Company Size: 1-10 Employees Industry: Information Technology and Services

A finely tuned ticketing platform.

Read full review >
Bennie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.06.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

Managing my business and tickets has never been this simple.

Read full review >
Sammy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.05.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

What are ConnectWise Manage pricing details?

ConnectWise Manage Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Enterprise pricing of ConnectWise Manage is only available upon request for a personalized quote as they customize plans according to each business’ unique needs and scale.

What integrations are available for ConnectWise Manage?

ConnectWise Manage integrates with the following business systems and applications:

  • Constant Contact
  • JIRA
  • Microsoft Dynamics
  • QuickBooks (Enterprise, Pro, Online)
  • Salesforce
  • Zapier
  • ConnectWise Automate
  • ConnectWise Sell
  • ConnectWise Control

ConnectWise Manage average rating:

Average score
5/5 (10 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

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The most favorable review

Debbie

PROS: One of the best things with this software is flexibility. There are plenty of modules for just about anything you need. It's even capable of building and running reports based on what you've contained in the platform. Making list views to look into things the way you want them to is super easy.

CONS: The UI doesn't seem to be the most intuitive. Menus are usually embedded within menus. Since the software is powerful, there have been instances where I struggled to find what I really needed. For instance, I had a difficult time seeking a place to add in subcategories and categories.

Reviewed 1 year ago

Read full review >

The least favorable review

Andre

PROS: One of the greatest things with ConnectWise Manage is its versatile solution. It can address a majority of business functions in a single platform. While there's no such thing as a perfect tool, this end-to-end practice platform is one of the best for IT service firms.

CONS: Their customer policies and support process is a nuisance. They seem to curb phone conversations. As a matter of fact, it seems like they don't want to interact with anyone. While it's understandable that they're dealing with a ton of calls, other competing companies are more approachable.

Reviewed 1 year ago

Read full review >

More reviews from 10 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Thanks to this tool, our IT has never been this successful!

Read full review >
Tom
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Not available

PROS: I love their service. Great service ticket management system! Manage enabled us to set priorities on incoming request. It triages from the most important ones to the least. When it comes project tickets, it gave me the ability to look into anything and schedule things in an efficient manner.

CONS: It seems the permissions trees have grown a little wild since the last set of updates that included new features. We're noticing how specific job roles are incapable of doing things. We had to isolate the changes ourselves and do fixes on the permissions.

What do you think about this review? Great Poor

A ticketing system that works well.

Read full review >
Debbie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2018 Company Size: More than 100 Employees Industry: Building Materials

PROS: One of the best things with this software is flexibility. There are plenty of modules for just about anything you need. It's even capable of building and running reports based on what you've contained in the platform. Making list views to look into things the way you want them to is super easy.

CONS: The UI doesn't seem to be the most intuitive. Menus are usually embedded within menus. Since the software is powerful, there have been instances where I struggled to find what I really needed. For instance, I had a difficult time seeking a place to add in subcategories and categories.

What do you think about this review? Great Poor

Things wouldn’t go the right way if it weren’t for ConnectWise.

Read full review >
Roland
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.08.2018 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: We love its on-premise feature. We like how it's seamlessly running on our own server and how it's tied down to our very own SQL data. Keep in mind that on-premise can done as your own AWS instance. For those running a small or medium-sized Managed Service Providers, Connectwise is recommended since it's a complete system.

CONS: The tool is originally based on the .NET medium. Because of this, it's beginning to unearth its age. The latest version happened to move on he latest .NET functionality set. What's more, it's working perfectly well with 365. So that's a good thing.

What do you think about this review? Great Poor

A finely tuned ticketing platform.

Read full review >
Bennie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.06.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: We started off with Autotask then migrated to Kaseya BLM (it was a total disaster) then to this tool. We loved CW the moment we opened it. It's comprehensive and robust platform that everyone should have. RMAs and tracking of inventory has been excellent. It's easy to key in notes, products, and time.

CONS: It would be nice if more keyboard shortcuts are added for certain routine actions. It appears to be bit plain. To be honest, the aesthetics appear to be useless if the tool itself won't function like it's supposed to. I always settle for functionality over everything else.

What do you think about this review? Great Poor

Managing my business and tickets has never been this simple.

Read full review >
Sammy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.05.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: I'm currently working as a help desk analyst. I was introduced to Connectwise after utilizing other products like it. I did hear about Connectwise over the years. Thing is, I was never formally introduced to it. Since using it, I was amazed at what it can do. The ConnectWise University was an unbeilable program that broadened my knowledge of this great tool.

CONS: Due to the depth and robustness of this tool, it appears to be a little daunting trying to be familiar with it as well as trying to make the most of it has to offer. The good thing though is how the University can help out when needed. But it can't replace my firsthand experience with it.

What do you think about this review? Great Poor

An intricate and robust helpdesk solution.

Read full review >
Cora
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.05.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: Features seen in Connectwise is nothing short of amazing. It's really great to work with. It has its complexities initially. Navigating all its windows takes a bit of adjustment. Its own Connectwise University is handy. I find its ticketing module to be an outstanding functionality.

CONS: There have been instances when "saving" my records wouldn't function as intended. All the data that I entered ended up not being saved. I was forced to key everything in again. Otherwise, the tool was far better than other third party sofware in the past.

What do you think about this review? Great Poor

A great option to have.

Read full review >
Andre
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.04.2018 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: One of the greatest things with ConnectWise Manage is its versatile solution. It can address a majority of business functions in a single platform. While there's no such thing as a perfect tool, this end-to-end practice platform is one of the best for IT service firms.

CONS: Their customer policies and support process is a nuisance. They seem to curb phone conversations. As a matter of fact, it seems like they don't want to interact with anyone. While it's understandable that they're dealing with a ton of calls, other competing companies are more approachable.

What do you think about this review? Great Poor

A ticketing system that works really well.

Read full review >
Mattie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.04.2018 Company Size: More than 100 Employees Industry: Retail

PROS: One of its standout features is flexibility. It's the most robust area for a tool like ConnectWise Manage. You can search by any ticket attribute. That made everything that I do as a process manager easier. I get to search thing by status and see almost eveything under the build/repair status.

CONS: The tool isn't perfect. I was hoping I can customize things on it so I have the ability to switch from one task to the next. I usually keep a bunch of tabs open. So, it'd be great if I have some kind of option to label each one in terms of how I use each one.

What do you think about this review? Great Poor

A solid tool worth using.

Read full review >
Julia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.03.2018 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: I love its functionality. I like how we can come up with our own email marketing campaign. It saved us a lot from paying other services. We get to make our own HTML email the way we want to. In addition, we can send out a survey or other follow-ups. We can see which recipients opened our email.

CONS: Like any cloud-based firm, there will be occassional outages. We went through a few short outages the past couple or so years. But tech support came to rescue via chat. They've been very helpful no matter how big or small the problem is. What's more, they're also aware of the problems happening.

What do you think about this review? Great Poor

An awesome ticketing system that every business in the world should have!

Read full review >
Brett
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.02.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: I like the fact that you can keep everything organized in the system. If I'm in need of seeking an older ticket from several years back that contains essential data, I can simply do that without exertung any effort. There are different categories for organizing tickets and they range anywhere from summary description to ticket age.

CONS: I don't like how it would frequently go down. It appears as if there are server problems happening every few weeks. The server itself is hosted by Amazon. While Amazon is a dependable host, it would seem as if there are frequent problems that need addressing.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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