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ConnectWise Manage REVIEW

Project Management Software

No user reviews
USER SATISFACTION 94%
OUR SCORE 8.8
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What is ConnectWise Manage?

ConnectWise Manage offers a robust project management module that connects all crucial business processes in a single application. It increases accountability among your members across various teams and departments and provides one source of truth for your business. ConnectWise Manage can help you streamline operations and processes, allowing you to efficiently maximize your resources with ConnectWise Manage’s error-proof ticketing, clear lines of communication, and robust documentation.

Its reporting features and dashboard allow you to understand your business better, empowering you with accurate strategic business decisions. When it is time to bill your clients, all notes, time entries, expenses, and products from your departments make their way to your Finance team, enabling them to generate detailed invoices and disseminate them quickly with little information lost.

Overview of ConnectWise Manage Benefits

The competitive edge of ConnectWise Manage is the unique combination of project management, customer service, sales, management, and billing capabilities, thanks to which this suite eliminates the need to use several systems simultaneously. Designed to ease to a large variety of activities, ConnectWise collects and stores all your data, and gives you full visibility on the progress of your operations.

Here are some of the main benefits associated to this system:

A unified business management platform

With ConnectWise Manage, you will be able to assign and manage projects, follow supply and purchase orders, control sales, develop marketing strategies, and serve customers all at once. The system is also designed around an advanced communication technology, which makes it suitable for large and decentralized teams looking to collaborate on common tasks. With a single system to take care of your operations, you will be saving both time and money.

Superior customer service

With ConnectWise Manage in charge of your processes and operations, you will have enough time to devote to the main moving force of your business – your customers. The system ensures clean lines of communication, fast and efficient help desk with superior ticketing, and most of all – accurate documenting of all activities. This way, you can deliver more successful workflows, and capture and track every step of your agents’ activities. The vendor will also provide a free guide on developing intelligent service strategies.

Powerful reporting

ConnectWise Manage will not only help run a successful business, but also provide full visibility into the health and progress of your operations. You can use its numerous, powerful reports to make data-driven and informed decisions, and get a centralized view on all different aspects of your business.

Efficient and fast billing

Another of ConnectWise Manage’s unique features is financial control, as the system funnels all of your transactions, tracks time, and handles your billing and invoicing activities. This way, the system helps you avoid manual errors, and offer professional and in-time service while collecting payments in time.

Overview of ConnectWise Manage Features

  • Help Desk
  • Agreements
  • Account Management
  • Sales & Marketing
  • Procurement
  • Time tracking & billing
  • Project management
  • Reporting
  • Integrations
  • Streamlining ticketing and service restoration processes:
  • Organize and prioritize service tickets
  • Expert directory
  • Subscription-based notifications
  • ITSM collaboration and documentation
  • Ticket creation and submission
  • Ticket response
  • Automated responses
  • Attachments/Screencasts
  • SLA management

ConnectWise Manage Position In Our Categories

Position of ConnectWise Manage in our main categories:

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500

ConnectWise Manage is one of the top 500 Collaboration Software products

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500

ConnectWise Manage is one of the top 500 Project Management Software products

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20

ConnectWise Manage is one of the top 20 Resource Management Software products

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500

ConnectWise Manage is one of the top 500 Sales Software products

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500

ConnectWise Manage is one of the top 500
Collaboration Software products

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500

ConnectWise Manage is one of the top 500
Project Management Software products

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20

ConnectWise Manage is one of the top 20
Resource Management Software products

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500

ConnectWise Manage is one of the top 500
Sales Software products


ConnectWise Manage is also listed in the following subcategories:

Category:Position:Category:Position:
Task Management Software#19 Time Tracking Software#9
Category:Position:
Task Management Software#19
Time Tracking Software#9

It is essential to realize that almost no software in the Collaboration Software category is a perfect solution able to meet all the goals of various company types, sizes and industries. It may be a good idea to read a few ConnectWise Manage reviews first as specific solutions might excel exclusively in a very narrow set of applications or be created with a really specific industry in mind. Others may operate with a goal of being simple and intuitive and therefore lack complex functionalities needed by more experienced users. You can also find software that cater to a broad group of users and offer a powerful feature base, however that usually comes at a more significant price of such a solution. Ensure you're aware of your needs so that you select a software that provides all the elements you look for.

How Much Does ConnectWise Manage Cost?

ConnectWise Manage Pricing Plans:

Enterprise pricing of ConnectWise Manage is only available upon request for a personalized quote as they customize plans according to each business’ unique needs and scale.

User Satisfaction

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ConnectWise Manage reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ConnectWise Manage. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

33

NEGATIVE SOCIAL MENTIONS

2

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ConnectWise Manage pricing details?

ConnectWise Manage Pricing Plans:

Enterprise pricing of ConnectWise Manage is only available upon request for a personalized quote as they customize plans according to each business’ unique needs and scale.

What integrations are available for ConnectWise Manage?

ConnectWise Manage integrates with the following business systems and applications:

  • Constant Contact
  • JIRA
  • Microsoft Dynamics
  • QuickBooks (Enterprise, Pro, Online)
  • Salesforce
  • Zapier
  • ConnectWise Automate
  • ConnectWise Sell
  • ConnectWise Control

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