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User review of ConnectWise Manage

A ticketing system that works really well.

- by Mattie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

One of its standout features is flexibility. It's the most robust area for a tool like ConnectWise Manage. You can search by any ticket attribute. That made everything that I do as a process manager easier. I get to search thing by status and see almost eveything under the build/repair status.

What aspects are problematic or could work better?

The tool isn't perfect. I was hoping I can customize things on it so I have the ability to switch from one task to the next. I usually keep a bunch of tabs open. So, it'd be great if I have some kind of option to label each one in terms of how I use each one.

What specific problems in your company were solved by this product?

The tool has been tremendous in organizing issues that our client was facing. We're able to get hundreds of tickets open for more than one hundred clients. I'm struggling to find other systems that work similar to this. I'm glad I found a great system in ConnectWise Manage.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.