A ticketing system that works really well.

What are the best aspects of this product?

One of its standout features is flexibility. It's the most robust area for a tool like ConnectWise Manage. You can search by any ticket attribute. That made everything that I do as a process manager easier. I get to search thing by status and see almost eveything under the build/repair status.

What aspects are problematic or could work better?

The tool isn't perfect. I was hoping I can customize things on it so I have the ability to switch from one task to the next. I usually keep a bunch of tabs open. So, it'd be great if I have some kind of option to label each one in terms of how I use each one.

What specific problems in your company were solved by this product?

The tool has been tremendous in organizing issues that our client was facing. We're able to get hundreds of tickets open for more than one hundred clients. I'm struggling to find other systems that work similar to this. I'm glad I found a great system in ConnectWise Manage.

Are you a current user of this product?

Yes