A ticketing system that works well.

What are the best aspects of this product?

One of the best things with this software is flexibility. There are plenty of modules for just about anything you need. It's even capable of building and running reports based on what you've contained in the platform. Making list views to look into things the way you want them to is super easy.

What aspects are problematic or could work better?

The UI doesn't seem to be the most intuitive. Menus are usually embedded within menus. Since the software is powerful, there have been instances where I struggled to find what I really needed. For instance, I had a difficult time seeking a place to add in subcategories and categories.

What specific problems in your company were solved by this product?

We've solved the issue of dealing with a huge client base consisting of different servers, collateral, and machines that comes in one database. It makes it possible for our team to look into a single data simultaneously. It also helps us manage our queue through collaboration regardless of location.

Are you a current user of this product?

Yes