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User review of ConnectWise Manage

An awesome ticketing system that every business in the world should have!

- by Brett

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like the fact that you can keep everything organized in the system. If I'm in need of seeking an older ticket from several years back that contains essential data, I can simply do that without exertung any effort. There are different categories for organizing tickets and they range anywhere from summary description to ticket age.

What aspects are problematic or could work better?

I don't like how it would frequently go down. It appears as if there are server problems happening every few weeks. The server itself is hosted by Amazon. While Amazon is a dependable host, it would seem as if there are frequent problems that need addressing.

What specific problems in your company were solved by this product?

There's barely any confusion with on the status of every ticket. This time around, customers are receiving asistance more quickly. Tickets considered to be important are addressed right away. Meanwhile, tickets that aren't considered essential are noted and resolved on time.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.