- Home Project Management Software Connectwise PSA It’s All About The Setup!!
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User review
of Connectwise PSA
It’s All About The Setup!!
-
by Eileen Wilson
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
It's a very very powerful program, lots of setup that can be done to optimize the system. Setup is the key!
What aspects are problematic or could work better?
It can have a steep learning curve as it's a big program.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
Suggest getting an outside consultant, such as myself, to help as it can have a steep learning curve
How long is your contract with the vendor?
Unlimited
FEATURE DETAILS
Tasks
Task Creation and Assignment amazing
5
Due Dates amazing
5
Task Prioritization very good
4
To-Do Lists very good
4
Collaboration
Collaborative Project Planning very good
4
Comments amazing
5
Documents and Uploads amazing
5
Projects
Gantt Chart/Project Map ok
3
Calendar View very good
4
Baselining/KPIs amazing
5
Project Budgeting very good
4
Issue Tracking very good
4
Platform
Alerts very good
4
Mobile ok
3
User Access & Permissions amazing
5
API/Integration amazing
5
Reporting and Dashboards ok
3
Customization amazing
5
Performance and Reliability very good
4
