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User review of ConnectWise Manage

Stong, configurable business management tool

- by Geovanni

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Perhaps, the most beneficial for me as a quality analyst is to be able to search within. I can quickly find what I'm looking for even with just a few details. Its integration with other tools is also a big plus!

What aspects are problematic or could work better?

It's taking its time with the maintenance. Customization options are somewhat limitless you can hardly know what's available you can almost assume that it can do what you want.

What specific problems in your company were solved by this product?

ConnectWise helps us to handle tickets quickly. I couldn't picture how my previous company processed the ticket flow before they had adopted it to mention that it has a large number of clients and several operational sections.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

N/A

What is your industry?

Information Technology & Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.