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User review of ConnectWise Manage

Thanks to this tool, our IT has never been this successful!

- by Tom

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I love their service. Great service ticket management system! Manage enabled us to set priorities on incoming request. It triages from the most important ones to the least. When it comes project tickets, it gave me the ability to look into anything and schedule things in an efficient manner.

What aspects are problematic or could work better?

It seems the permissions trees have grown a little wild since the last set of updates that included new features. We're noticing how specific job roles are incapable of doing things. We had to isolate the changes ourselves and do fixes on the permissions.

What specific problems in your company were solved by this product?

We're using it for different things associated with IT. These include account services, project management, and the helpdesk. Before, we had all of them by separate programs. Thankfully, ConnectWise Manage made it possible for us to do everything in one platform.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Not available

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.