Thanks to this tool, our IT has never been this successful!

What are the best aspects of this product?

I love their service. Great service ticket management system! Manage enabled us to set priorities on incoming request. It triages from the most important ones to the least. When it comes project tickets, it gave me the ability to look into anything and schedule things in an efficient manner.

What aspects are problematic or could work better?

It seems the permissions trees have grown a little wild since the last set of updates that included new features. We're noticing how specific job roles are incapable of doing things. We had to isolate the changes ourselves and do fixes on the permissions.

What specific problems in your company were solved by this product?

We're using it for different things associated with IT. These include account services, project management, and the helpdesk. Before, we had all of them by separate programs. Thankfully, ConnectWise Manage made it possible for us to do everything in one platform.

Are you a current user of this product?

Yes