I had no idea how to manage follow ups, but Contactually did it for me

What are the best aspects of this product?

My favorite part is the follow up time frame, and the buckets in general. Integration is amazing, especially because there is a Gmail plugin I'm using to put everybody in the bucket, and to email them constantly to make sure we're on the same page. The tool has a free trial, and the payment plans are affordable, to say so. Overall, I'm very satisfied.

What aspects are problematic or could work better?

The bucket allows me to see the contacts, and that's good, but what I would really like is to see also the notes related to them. I just don't think monitoring is quick enough, but it might be that I'm not experienced enough to find the shortcut for it. I also dislike that contacts are not automatically associated with email addresses, and my messages therefore end up in the inbox of the last email they used when I contacted them. It even happened few times that I sent an email to the wrong person, or that I deleted a contact I need to leave few that mean nothing to my business.

What specific problems in your company were solved by this product?

I do channel sales, but also marketing and recruitment, and Contactually is a one-stop-shop for all of them.

Are you a current user of this product?

Yes