The voicemail feature is a lifesaver.

What are the best aspects of this product?

I love how Convoso supports a voicemail feature. This has saved me hours of manual call-auditing and following up on customers.

What aspects are problematic or could work better?

Sure, Convoso is easy to use. However, it doesn't seem to integrate well with other solutions.

What specific problems in your company were solved by this product?

We've eradicated the need for too many customer agents in our team. We have Convoso instead--and it's a lot more productive.

Are you a current user of this product?

No