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Convoso REVIEW

Call Center Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.3

What is Convoso?

Convoso provides a simple to use, yet powerful inbound and outbound call center platform designed to supercharge your call center productivity (contact/list penetration rate, conversions, talk time, etc) by over 300%. Their all-in-one products are equipped with proprietary and market-leading features and functionality that cater to call centers of any size – from outbound call centers ranging from 1-10 seats to inbound, outbound, and blended call centers from 11-1000+ seats.

Convoso’s technology and dedicated team members make the entire set up and launch of our platform fast and easy. Whether you’re just launching your call center, or even transitioning from an existing call center provider they guarantee a seamless transition/migration.

Overview of Convoso Benefits

The biggest benefit of using this software for your call center is that it is great for motivating the agents and increasing productivity. The gamified features like leaderboards make working fun not only for regular agents but also those who are in training mode. It can help your business grow and have high levels of customer satisfaction.

The systems require no hardware or phones to make calls as it uses a softphone that just requires you to have an active internet connection. For a big call center that can save a lot of money.

Converting lead generation is really important for sales teams and it is seen that 90% of the companies that utilized gamification had better conversions than those who had the traditional systems. With their tools your contact lists would be very high quality and your agents will be able to deal with customers the way they like.

It is also open to integration to third party systems so migrating to this software would be very easy. You can use your existing PBX system with this software solution. Whatever your call center type is, the solution addresses every aspect from coaching to monitoring agents.

It streamlines work and adjusts as the load increases. As a result your agents will be able to handle more calls and give the best experience. Call centers grow pretty quickly and for that they require scalability which all three products readily provide.

Convoso designs solution for your specific needs and allows you to have these solutions at the best price possible. In return, it helps you increase revenue so you get a high ROI. It is fully dedicated to reducing costs on your end.

Overview of Convoso Features

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors

Convoso Position In Our Categories

Position of Convoso in our main categories:

100

Convoso is one of the top 100 Customer Support Software products

100

Convoso is one of the 100
Customer Support Software products


Convoso is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#8
Category:Position:
Call Center Software#8

There are well-liked and widely used solutions in each software category. But are they necessarily the best fit for your company’s special requirements? A market-leading software solution may have thousands of users, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few Convoso reviews and think about the factors that you wish to have in the software such as the fees, main features, available integrations etc. Then, shortlist a few solutions that fit your requirements. Try out the free trials of these apps, read online comments, get explanations from the maker, and do your investigation thoroughly. This in-depth groundwork is sure to aid you select the most excellent software platform for your company’s unique needs.

How Much Does Convoso Cost?

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Convoso reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Convoso. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

6

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Convoso pricing details?

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

What integrations are available for Convoso?

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

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