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Convoso Review

Convoso
Our score: 8.3 User satisfaction: 100%

What is Convoso?

Convoso provides a simple to use, yet powerful inbound and outbound call center platform designed to supercharge your call center productivity (contact/list penetration rate, conversions, talk time, etc) by over 300%. Their all-in-one products are equipped with proprietary and market-leading features and functionality that cater to call centers of any size – from outbound call centers ranging from 1-10 seats to inbound, outbound, and blended call centers from 11-1000+ seats.

Convoso’s technology and dedicated team members make the entire set up and launch of our platform fast and easy. Whether you’re just launching your call center, or even transitioning from an existing call center provider they guarantee a seamless transition/migration.

Overview of Convoso Benefits

The biggest benefit of using this software for your call center is that it is great for motivating the agents and increasing productivity. The gamified features like leaderboards make working fun not only for regular agents but also those who are in training mode. It can help your business grow and have high levels of customer satisfaction.

The systems require no hardware or phones to make calls as it uses a softphone that just requires you to have an active internet connection. For a big call center that can save a lot of money.

Converting lead generation is really important for sales teams and it is seen that 90% of the companies that utilized gamification had better conversions than those who had the traditional systems. With their tools your contact lists would be very high quality and your agents will be able to deal with customers the way they like.

It is also open to integration to third party systems so migrating to this software would be very easy. You can use your existing PBX system with this software solution. Whatever your call center type is, the solution addresses every aspect from coaching to monitoring agents.

It streamlines work and adjusts as the load increases. As a result your agents will be able to handle more calls and give the best experience. Call centers grow pretty quickly and for that they require scalability which all three products readily provide.

Convoso designs solution for your specific needs and allows you to have these solutions at the best price possible. In return, it helps you increase revenue so you get a high ROI. It is fully dedicated to reducing costs on your end.

Overview of Convoso Features

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors

Convoso Position In Our Categories

Keeping in mind businesses have special business-related needs, it is rational they avoid preferring a one-size-fits-all, ”best” business application. Needless to say, it is hard to come across such a software solution even among well-known software solutions. The reasonable step to undertake would be to shortlist the varied essential aspects which call for a careful thought such as important features, price terms, technical skill aptitude of staff members, business size, etc. Then, you should double down on your research fully. Go over these Convoso evaluations and look into each of the software solutions in your list more closely. Such all-encompassing product investigation guarantees you take out unsuitable software solutions and buy the system that includes all the tools you require business requires.

Position of Convoso in our main categories:

TOP 100

Convoso is one of the top 100 Customer Support Software products

Convoso is also listed in the following subcategories:

Companies have different needs and requirements and no software application can be just right in such a condition. It is pointless to try to find a perfect out-of-the-box software product that fulfills all your business needs. The smart thing to do would be to adapt the system for your specific wants, staff member skill levels, finances, and other factors. For these reasons, do not hasten and pay for well-publicized trendy applications. Though these may be widely used, they may not be the best fit for your specific requirements. Do your research, check out each short-listed application in detail, read a few Convoso Call Center Software reviews, speak to the vendor for explanations, and finally settle for the app that provides what you require.

How Much Does Convoso Cost?

Convoso Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

User Satisfaction

Positive Social Media Mentions 6
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Convoso reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Convoso. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Convoso Comparisons

Convoso user reviews

The perfect tool for call center agents.

Read full review >
Anya
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.10.2019 Company Size: More than 100 Employees Industry: N/A

A software that’s only as good as its user.

Read full review >
Nels
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2019 Company Size: More than 100 Employees Industry: Consumer Services

Great for making outbound calls.

Read full review >
Theodora
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 1-10 Employees Industry: N/A

Kudos to their team!

Read full review >
Althea
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: 11-50 Employees Industry: N/A

Useful yet affordable.

Read full review >
Diamond
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

What are Convoso pricing details?

Convoso Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

What integrations are available for Convoso?

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

Convoso average rating:

Average score
4.3/5 (6 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Theodora

PROS: This works well for both outbound and inbound calls. I love how it lets me dial multiple numbers at the same time.

CONS: The installation process took up quite some time--but the usage has been smooth so far.

Reviewed 5 months ago

Read full review >

The least favorable review

Anya

PROS: I love just how intuitive this program is. It's very easy to learn and to use.

CONS: There are occasional glitches in the connection. No other issues found.

Reviewed 4 months ago

Read full review >

More reviews from 6 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

The perfect tool for call center agents.

Read full review >
Anya
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I love just how intuitive this program is. It's very easy to learn and to use.

CONS: There are occasional glitches in the connection. No other issues found.

What do you think about this review? Great Poor

A software that’s only as good as its user.

Read full review >
Nels
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.10.2019 Company Size: More than 100 Employees Industry: Consumer Services

PROS: I particularly love the power dialing feature. This connects us to more customers at a record time.

CONS: The interface is not as up-to-date as I would like it to be.

What do you think about this review? Great Poor

Great for making outbound calls.

Read full review >
Theodora
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: This works well for both outbound and inbound calls. I love how it lets me dial multiple numbers at the same time.

CONS: The installation process took up quite some time--but the usage has been smooth so far.

What do you think about this review? Great Poor

Kudos to their team!

Read full review >
Althea
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 09.09.2019 Company Size: 11-50 Employees Industry: N/A

PROS: They have the best customer support team! The reps seem to always be happy to hear from us--they're very helpful too!

CONS: It would be nice if Convoso would grant their users more control.

What do you think about this review? Great Poor

Useful yet affordable.

Read full review >
Diamond
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: This is a relatively cheap solution that offers paramount services. Their team is also very helpful too.

CONS: For now, Convoso only operates in an English-only environment. I wish it would introduce more languages.

What do you think about this review? Great Poor

The voicemail feature is a lifesaver.

Read full review >
Electa
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.08.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: I love how Convoso supports a voicemail feature. This has saved me hours of manual call-auditing and following up on customers.

CONS: Sure, Convoso is easy to use. However, it doesn't seem to integrate well with other solutions.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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