Poor Support, Predatory Renewal Terms, and High Cost

What are the best aspects of this product?

Copper is a standard CRM, and has features that are common to the industry. The only advantage that had us try it in the first place was their Gmail integration.

What aspects are problematic or could work better?

We've used Copper in detail for over a year (as we were with the annual subscription) and I found the business practices and support to be extremely disappointing considering features that are at this point industry standard.

1) Their billing cancellation terms are NON Industry standard. They have terms practically hidden in their TOS that you have to cancel your annual subscription over 30 days ahead of the renewal date. I've never before seen this - and after contacting support we were given the "Sorry, we're going to bill you in 15 days for another $4,500 for another year of service.

2) Their packages are horrendous. We've been required to maintain 3 licenses for a year (only utilizing 12) at around $1,500 / year. The cost to scale compared to competitors is non-existent.

3) Their cost is extremely high compared to some competitors, such as Teamwork CRM.

I've never had a SaaS company try forcing customers into a 30 day cancellation notice, that's insane.

Are you a current user of this product?

Yes