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Copper Review

Copper
Our score: 9.2 User satisfaction: N/A

What is Copper?

Copper is a cloud-hosted CRM system created to simplify and reinforce marketing and sales processes. Formerly ProsperWorks, this platform is trusted by reputable companies across the globe such as Peugeot and Uber for its intuitive interface and comprehensive set of relationship management tools. With this as part of your arsenal of business systems, you can easily improve all customer interactions and enhance the effectiveness of your sales and marketing strategies.

Designed with usability and flexibility in mind, this platform combines productivity features, collaboration solutions, and analytics tools in one convenient interface. These offer functionalities that will help you automate core operations, pinpoint how to improve your system, allow you to respond to market trends quickly, streamline your workflow, increase productivity, and get better visibility of their pipeline. Copper also offers a highly scalable and configurable interface with its API capabilities.

What’s even better about Copper is that users can implement it with little to no learning curve. It does not require extensive training or complex installations. Moreover, its interface was made to look exactly like G Suite tools so it is easy for both novice and professional users of this type of software to navigate.

Overview of Copper Benefits

Copper offers a powerful yet easy to use interface alongside its comprehensive set of robust tools. With this, it allows marketers and sales professionals to focus more on building business relationships and less on mundane back-office tasks. Moreover, it provides its users with other benefits such as:

Faster, More Streamlined Workflow

Manual data entry is tedious and can be prone to errors. Moreover, it eats up a huge chunk of your time and effort. This is why Copper allows you to migrate your existing database into their system in just a few clicks. After which, you can automate all future data entries and synchronize these across your systems to ensure that no leads fall into the cracks and that all of your information are consistent and up-to-date.

On top of that, Copper also offers task management options that let you automate other aspects of your workflow. This way, you will no longer forget when to send follow up emails, overlook opportunities, or miss certain deadlines. What is even better about this is that everything is in a centralized dashboard that you and your teammates can access for better collaboration.

Increased Sales Productivity

Being productive doesn’t always rely on the quantity of work that you do every day. Sometimes, it’s about the impact you make with each task you accomplish. This is what Copper will allow you to achieve using its robust lead, contact, and visual pipeline management capabilities. These tools allow you to optimize your strategies, ensure that all contacts are nurtured, and give you an overview of each lead’s journey down the sales funnel. Hand in hand, these features will allow you to effectively transform leads into customers in the shortest amount of time.

Better Communication and Collaboration

It’s easy for information to get lost in emails. This is why Copper has built-in communication and collaboration tools to ensure that everyone in your team is kept in-the-loop about your projects and has access to the data that they need. These tools include integrations to databases like Dropbox, chat room applications such as Hangouts and Slack, as well as project management systems like Asana.

Greater Visibility of Business Operations

Making sense of your data is key to helping you succeed. With Copper, you not only get a 360-degree view of your operations; you also get access to in-depth insights that will help you fine-tune your sales process. It utilizes leaderboards to help you see your top performers, performance dashboards to help you check the productivity of your team, as well as reporting tools to help you better understand your progress. In addition to those, Copper also gives its users the option to set real-time notifications so that you can get task reminders and status reports right when you need them.

Seamless Integration with Existing Business Systems

Even if you’re only starting your business, there’s a good chance that you are already using several applications for your operations. To prevent you from having to deal with the hassle of software incompatibility, Copper has API capabilities that let it blend with any software ecosystem. From Google applications, online databases, and communication systems to VoIP software, analytics tools, and marketing platforms, this CRM software can easily merge with the tools you need.

Overview of Copper Features

  • Gmail Chrome Extension
  • G Suite Integration
  • Email Open Tracking
  • Email Templates
  • Bulk Email Sending
  • Native Mobile Application
  • Meeting Scheduler
  • Task Automation
  • Basic Reporting
  • Sales Forecasting
  • Activity Reporting
  • Lead & Activity Insights
  • Leaderboard
  • Goal Tracking
  • Custom Fields
  • API
  • Single Sign-On
  • User Provisioning
  • Multi-Currency

What Problems Will Copper Solve?

  1. Zero Data Entry: Copper eliminates data entry by scraping contact information and pre-populating it in its system.
  2. Works with the tools you’re already using: Copper fits right into Gmail so you can track activity, set meetings and follow up tasks right from your inbox.
  3. Visibility into team productivity: See a real-time activity feed of everything your team is working on and how they are pacing towards goals.

Awards & Quality Certificates

Copper Position In Our Categories

Knowing that companies have distinctive business-related needs, it is logical they avoid picking an all-encompassing, “perfect” software. Having said that, it would be almost impossible to try to chance on such application even among popular software solutions. The practicable step to undertake is to shortlist the several significant functions which demand careful thought such as major features, budget, skill aptitude of staff members, organizational size, etc. Thereafter, you should double down on your product research thoroughly. Go over these Copper evaluations and look over each of the software products in your shortlist more closely. Such well-rounded research can make sure you drop unfit applications and subscribe to the system that includes all the features you require company requires for success.

Position of Copper in our main categories:

TOP 20

Copper is one of the top 20 CRM Software products

TOP 10

Copper is one of the 10 Sales Software products

Copper is also listed in the following subcategories:

There are popular and widely used applications in each software category. But are they essentially the best fit for your company’s special needs? A market-leading software application may have thousands of customers, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few Copper CRM Software reviews and consider the elements that you want in the software such as the price, main functionality, available integrations etc. Then, choose a few apps that fit your wants. Try out the free trials of these products, read online comments, get clarifications from the maker, and do your research thoroughly. This in-depth research is sure to help you select the most excellent software solution for your firm’s special requirements.

How Much Does Copper Cost?

Copper Pricing Plans:

Free Trial

Basic Plan

$19/month per user

Professional Plan

$49/month per user

Business Plan

$119/month per user

Copper offers three enterprise pricing plans for users to choose from. There is also a 14-day free trial plan available if you want to examine the software more closely. Take a look at the pricing details below and see which plan would best for your company:

Basic Plan: $19/month per user

  • Gmail Chrome Extension
  • Google Calendar
  • Google & Team Drive
  • Google Docs
  • Google Slides
  • Google Sheets
  • Google Hangouts Chat
  • 3 Email Templates
  • 1 Bulk Email
  • Mobile Applications
  • Meeting Scheduler
  • Basic Reporting
  • Sales Forecasting
  • 5 Custom Fields
  • 30,000 Records
  • 2GB Storage Space
  • Zapier
  • Slack Integration

Professional Plan: $49/month per user

  • Unlimited Number of Users
  • Gmail Chrome Extension
  • Google Calendar
  • Google & Team Drive
  • Google Docs
  • Google Slides
  • Google Sheets
  • Google Hangouts Chat
  • Email Open Tracking
  • 10 Email Templates
  • 10 Bulk Email
  • Mobile Applications
  • Meeting Scheduler
  • Task Automation
  • Basic Reporting
  • Sales Forecasting
  • Activity Reporting
  • Google Data Studio Integration
  • 25 Custom Fields
  • 100,000 Records
  • 200GB Storage Space
  • Zapier
  • Slack Integration
  • Permissions & Visibility
  • MailChimp Integration
  • Tray.io

Business Plan: $119/month per user

  • Unlimited Number of Users
  • Gmail Chrome Extension
  • Google Calendar
  • Google & Team Drive
  • Google Docs
  • Google Slides
  • Google Sheets
  • Google Hangouts Chat
  • Email Open Tracking
  • Unlimited Email Templates
  • Unlimited Bulk Email
  • Mobile Applications
  • Meeting Scheduler
  • Task Automation
  • Basic Reporting
  • Sales Forecasting
  • Activity Reporting
  • Google Data Studio Integration
  • Lead & Activity Insights
  • Leaderboard
  • Goal Tracking
  • 100 Custom Fields
  • 500,000 Records
  • 500GB Storage Space
  • Zapier
  • Slack Integration
  • Permissions & Visibility
  • MailChimp Integration
  • Tray.io
  • RingCentral Integration
  • Embedded Integrations
  • Single Sign-On
  • User Provisioning
  • Multi-Currency

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Copper reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Copper. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Copper Comparisons

Copper user reviews

Makes managing efficient

Read full review >
Brianne
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.03.2020 Company Size: More than 100 Employees Industry: Finance

Best way to build relationships with customers

Read full review >
Benton
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 22.03.2020 Company Size: 51-100 Employees Industry: N/A

An excellent project partner

Read full review >
Sydnie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2020 Company Size: 51-100 Employees Industry: N/A

User-friendly and streamlines processes

Read full review >
Dane
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.02.2020 Company Size: More than 100 Employees Industry: Marketing and Advertising

Enhances results

Read full review >
Alfonso
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 21.01.2020 Company Size: 11-50 Employees Industry: Computer Networking

What are Copper pricing details?

Copper Pricing Plans:

Free Trial

Basic Plan

$19/month per user

Professional Plan

$49/month per user

Business Plan

$119/month per user

Copper offers three enterprise pricing plans for users to choose from. There is also a 14-day free trial plan available if you want to examine the software more closely. Take a look at the pricing details below and see which plan would best for your company:

Basic Plan: $19/month per user

  • Gmail Chrome Extension
  • Google Calendar
  • Google & Team Drive
  • Google Docs
  • Google Slides
  • Google Sheets
  • Google Hangouts Chat
  • 3 Email Templates
  • 1 Bulk Email
  • Mobile Applications
  • Meeting Scheduler
  • Basic Reporting
  • Sales Forecasting
  • 5 Custom Fields
  • 30,000 Records
  • 2GB Storage Space
  • Zapier
  • Slack Integration

Professional Plan: $49/month per user

  • Unlimited Number of Users
  • Gmail Chrome Extension
  • Google Calendar
  • Google & Team Drive
  • Google Docs
  • Google Slides
  • Google Sheets
  • Google Hangouts Chat
  • Email Open Tracking
  • 10 Email Templates
  • 10 Bulk Email
  • Mobile Applications
  • Meeting Scheduler
  • Task Automation
  • Basic Reporting
  • Sales Forecasting
  • Activity Reporting
  • Google Data Studio Integration
  • 25 Custom Fields
  • 100,000 Records
  • 200GB Storage Space
  • Zapier
  • Slack Integration
  • Permissions & Visibility
  • MailChimp Integration
  • Tray.io

Business Plan: $119/month per user

  • Unlimited Number of Users
  • Gmail Chrome Extension
  • Google Calendar
  • Google & Team Drive
  • Google Docs
  • Google Slides
  • Google Sheets
  • Google Hangouts Chat
  • Email Open Tracking
  • Unlimited Email Templates
  • Unlimited Bulk Email
  • Mobile Applications
  • Meeting Scheduler
  • Task Automation
  • Basic Reporting
  • Sales Forecasting
  • Activity Reporting
  • Google Data Studio Integration
  • Lead & Activity Insights
  • Leaderboard
  • Goal Tracking
  • 100 Custom Fields
  • 500,000 Records
  • 500GB Storage Space
  • Zapier
  • Slack Integration
  • Permissions & Visibility
  • MailChimp Integration
  • Tray.io
  • RingCentral Integration
  • Embedded Integrations
  • Single Sign-On
  • User Provisioning
  • Multi-Currency

What integrations are available for Copper?

Copper offers integrations with the following business systems and applications:

  • Slack
  • Google Apps
  • Intercom
  • Hangouts
  • QuickBooks
  • Xero
  • Asana
  • Trello
  • Smartsheet
  • Zendesk
  • Grow.com
  • Data Studio
  • Outreach
  • Reply.io
  • PersistIQ
  • PandaDoc
  • DocuSign
  • Typeform
  • Wufoo
  • JustCall
  • LeadsBridge
  • Dropbox
  • JustCall
  • RingCentral
  • HubSpot
  • Zapier
  • MailChimp

Copper average rating:

Average score
5/5 (17 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Troy

PROS: I love the integration with Google Apps, it’s the best thing when it comes to this software. We have worked with other CRM systems as well, I can say they are all similar, but most of them didn’t provide us with some functionalities and we were often associated with emails. With Prosperworks addresses we are saving a lot of time, and we can focus more on our progress.

CONS: In my opinion, they need to improve their dashboard, calendar system, sales cycle elements (it would be great if there are steps on how to change items). I must say, the software lacks some options such as: opportunity value, client phone number and other. It gets messy when I want to check details of the items, like everything is messed up.

Reviewed 2 years ago

Read full review >

The least favorable review

Dane

PROS: I already had a positive vibe with Copper as early as when I was setting it up because doing so was easy. My judgment proved to be right when I realized as engaging in more fieldwork more than ever, gaining more learnings while still able to monitor whatever is happening in the office as far as sales are concerned.

CONS: I hate that it required setting up of applications to invite participants into my calendar.

Reviewed 2 months ago

Read full review >

More reviews from 17 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Makes managing efficient

Read full review >
Brianne
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.03.2020 Company Size: More than 100 Employees Industry: Finance

PROS: I love the centralization of it all, the fact that I can access all accounts and get detailed information on each of their progress is amazing. I have never seen any platform that organizes data this neatly.

CONS: We had had issues on system slowdowns but Copper addressed this immediately and their response just made me think more positively of Copper.

What do you think about this review? Great Poor

Best way to build relationships with customers

Read full review >
Benton
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 22.03.2020 Company Size: 51-100 Employees Industry: N/A

PROS: I can navigate so easily throughout the entire interface, allowing me to explore and maximize Copper's features.

CONS: There are some glitches but will raise this concern to Copper's customer care as soon as possible.

What do you think about this review? Great Poor

An excellent project partner

Read full review >
Sydnie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2020 Company Size: 51-100 Employees Industry: N/A

PROS: Copper gives me control over projects, see who among my employees have been working on them. It eliminates repetitive work as well as the need to call up each one of my team members to discuss tasks.

CONS: There are some tabs that dealy with loading.

What do you think about this review? Great Poor

User-friendly and streamlines processes

Read full review >
Dane
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.02.2020 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I already had a positive vibe with Copper as early as when I was setting it up because doing so was easy. My judgment proved to be right when I realized as engaging in more fieldwork more than ever, gaining more learnings while still able to monitor whatever is happening in the office as far as sales are concerned.

CONS: I hate that it required setting up of applications to invite participants into my calendar.

What do you think about this review? Great Poor

Enhances results

Read full review >
Alfonso
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 21.01.2020 Company Size: 11-50 Employees Industry: Computer Networking

PROS: I like that I am given a wide range of options on which of my regularly used platforms I can access Copper, like through my Gmail where I can access contacts, messages, and my calendar schedule

CONS: While I enjoy its integration with Gmail, I hate that there are some connection errors and I have to do the entire login process again. I would also appreciate it if the widgets could be more flexible and customizable.

What do you think about this review? Great Poor

Great even for small businesses!

Read full review >
Kailey
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.01.2020 Company Size: 1-10 Employees Industry: Other

PROS: I had a good first impression of Copper from just its pipeline layout which was very clean. The pipeline has access to conversion opportunities across the internet.

CONS: I hope it could link well with other mobile apps since I work using my phone more often. A daily accurate report on our progress would also be of great help.

What do you think about this review? Great Poor

I highly recommend ProsperWorks

Read full review >
Stephanie
4/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: More than 100 Employees Industry: Market Research

PROS: I like that within ProsperWorks there are great integrations with Gmail accounts and Google Apps. We are able to manage our contacts, companies and opportunities. We can import contact with whole information from social media. The UI is great and it offers great sales pipelines configurations. We are able to switch between various pipelines.

CONS: I’d like to see features with VOIP services, click-to-dial feature and pop-up customer contact page on incoming calls.

What do you think about this review? Great Poor

This CRM platform grows along with my business

Read full review >
Iris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 11-50 Employees Industry: Internet

PROS: ProsperWorks is intuitive, flexible and simple tool with great options for customization. You don’t have to spend lot of time in learning the program. I really like the integration with Google Apps. The API is strong and it can be used by everyone. The pipeline tools are intuitive and flexible.

CONS: I would say that I’d like to see some new features, but the truth is that the team behind this system constantly release new and new features and options.

What do you think about this review? Great Poor

This system helps us to organize all our work within marketing section

Read full review >
Paulette
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: 1-10 Employees Industry: Human Resources

PROS: I’ve tried other CRM tools before Prosperworks, but I prefer this one because of the integration with Google Apps. We managed to eliminate all duplicates. I often use the calendar feature because it helps me to put everything on the calendar and offers access to inside-out CRM tool. My email accounts are well integrated with our CRM.

CONS: The customer service doesn’t provide with the answers of our questions and misunderstandings. Lot of people ask similar questions but its customer support team doesn’t provide any solution or answers.

What do you think about this review? Great Poor

This is one of the best CRM system because works great with Gmail and Google apps

Read full review >
Traci
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: 1-10 Employees Industry: Construction

PROS: Prosper Works provides greatn integration with Google Apps and we are able to use all options with my Gmail account. Whenever I have conversation with a client through email I can click on its name and add the person as lead. I really like that I can do my work directly from Gmail and add new tasks on Google Calendar.

CONS: It lacks integration with Quickbooks.

What do you think about this review? Great Poor

ProsperWorks has great integration with Google Apps

Read full review >
Irving
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.10.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: Prosperworks provides an integration with Google Apps and this is what I like most about this software. We are able to work with our CRM software systems and they are all similar. Prosper works saves us lot of time especially when it comes to addresses, we can be more focused on our progress instead of wasting time on somthing that can be done automatically.

CONS: The dashboard, caledar system and sales cycle elements need improvement. They could even include guide on how to change items. Also, there are some options that could be included into the software such as: opportunity value, client phone number and other things. I feel like everything is messed up when trying to check the details.

What do you think about this review? Great Poor

This CRM System helps us to achieve all our business goals

Read full review >
Sabrina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: 1-10 Employees Industry: Staffing and Recruiting

PROS: This is intuitive and straightforward system with great design. This is wonderful system for small-sized businesses, the paltform offers great interface and there is great integration with Google Apps, Google Chrome plugins and options to edit inline. Its support team is very responsive and helpful.

CONS: They make the dashboard more flexible and to include built-in email box, email tempaltes, activity stream and notifications .

What do you think about this review? Great Poor

It saves us lot time and it provides great integration with Google Apps

Read full review >
Teresa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.05.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I like the integration with Google Apps, and I like that we can work with CRM systems that are all similar. ProsperWorks saves us time and this means that we have more time to do things instead of spending lot of time on things that can be done automatically through ProsperWorks.

CONS: They could improve the dashboard, calendar system and some sales cycle elements. Also, they could include opportunity value and client phone number. When you try to check some details everything seemes messed up.

What do you think about this review? Great Poor

ProsperWorks is great CRM platform

Read full review >
Javier
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.04.2018 Company Size: 1-10 Employees Industry: Management Consulting

PROS: This CRM system works perfectly and the integration is highly useful and flexible because we can work from our Google Accounts. The UI is straightforward and intuitive one and there is huge amoun of information within. We are able to import contacts from Gmail and to search for specific contact.

CONS: I’d like to see Spanish version of the software.

What do you think about this review? Great Poor

ProsperWorks and integration with Google Apps, one of the best software today

Read full review >
Troy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.04.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I love the integration with Google Apps, it’s the best thing when it comes to this software. We have worked with other CRM systems as well, I can say they are all similar, but most of them didn’t provide us with some functionalities and we were often associated with emails. With Prosperworks addresses we are saving a lot of time, and we can focus more on our progress.

CONS: In my opinion, they need to improve their dashboard, calendar system, sales cycle elements (it would be great if there are steps on how to change items). I must say, the software lacks some options such as: opportunity value, client phone number and other. It gets messy when I want to check details of the items, like everything is messed up.

What do you think about this review? Great Poor

ProsperWorks is great CRM platform

Read full review >
Jackie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.01.2018 Company Size: 1-10 Employees Industry: Management Consulting

PROS: The CRM system works great and the integration is useful for us because we work from our Google accounts. Its interface is intuitive and straightforward, it provides huge amoun of information. We are able to import contacts directly from gmail. The tool helps us to search for all interactions with that specific contact.

CONS: It would be great if they could include Spanish version within the software.

What do you think about this review? Great Poor

The price is big but it is very helpful for us

Read full review >
Marcella
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Financial Services

PROS: I like that it provides great integration with Google Apps, and its support team is quick to respond and they guide you step by step on how to use this system. The system is customizable and the pipeline feature is straightforward and robust. I like that they allowed us to try trial version and then to purchase the professional version. We asked for the integration with Mailchimp and we got it.

CONS: I’d like to see an integration with VOIP for auto-logged calls.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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