Allows you to store all information in an organized manner

What are the best aspects of this product?

We are in the architectural industry and this tool is specifically designed for that purpose. This is a rare CRM tool and we are lucky to have it with us. As new users, we were assigned Jan and Lisa as our account managers to help us every step of the way in implementation of the tool. The experience was none like other as they showed us the way and that is how we were able to get started quickly. Everything was easy thanks to their efforts to help and guide us where we faced problems. Our company is made up of 250 staff members who work remotely across 7 offices country wide. Managing such a team requires a software that offers seamless support and that is what we found in Cosential.

What aspects are problematic or could work better?

There are bugs which you would expect in a product that is yet to be fully developed such as Cosential. There is still much work to be done to streamline those glitches. For example, when moving from one module or screen to the other, you will see or experience those bugs. Any attentive person will find out that something is not right with it. Also, it is visible that there is a mix of old and new interfaces being used in the system which signifies that they are in the testing stages of the developmental process of the tool. The live chat feature should be available for immediate feedback on minor issues you face while using the product.

What specific problems in your company were solved by this product?

It has helped us to track everything from the sales ideas and opportunities to contacts of our company. With such a database, we can only use it to store the information we will need in future as it organizes and helps to retrieve it whenever we need it. The problem of storage of data for our projects is solved by Cosential. This has been the biggest issue with us before implementing this tool. With the issue of data settled, we can now look forward to expanding our company as it provides a way or space for that development and expansion.

Are you a current user of this product?

Yes