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Cosential Review

Cosential
Our score: 7.0 User satisfaction: 100%

What is Cosential?

Cosential is a web-based customer relationship management (CRM) solution that aims to improve the workflow of teams while boosting lead generation and retention. Created for businesses operating in the AEC (Architecture, Engineering, and Construction) industry, the software provides users with total visibility and analytics inclusive of project performance, customer relationships, and project lifecycles without breaking the bank.

Built for the AEC industry, Cosential comes loaded with a very extensive and powerful tool set that is tailored to meet the needs of AEC businesses, making integration to AEC workflows and best practices smooth and seamless. Cosential’s robust feature set includes lead management, proposal automation, reporting and metrics, sales pipeline management, and marketing campaign management to mention a few.

Overview of Cosential Benefits

Cosential enables AEC companies to centralize their information as well as all facets of their business into a single location, making it easy for users to store, access, and locate information they need to perform their functions. Its Central Information Platform simplifies the way businesses update their data and keep them transparent across multiple departments and modules, resulting in enhanced efficiency as response time is reduced significantly.

Data collection is efficient, accurate, and fast. Cosential provides every department, project teams, and administrators access to valuable data to help them create and follow viable project plans and budget, manage customer relations effectively, and deliver projects on time while being able to provide an exceptional customer experience.

Administrators love how Cosential improves their efficiency and productivity with its granular permissioning and administrative controls. The system enables administrators to easily create and organize groups as well as assign users with an intuitive drag-and-drop interface or drop-down menus. Also, administrators don’t need to be IT-proficient to fully utilize Cosential and maximize its functionality.

Cosential streamlines workflows via automation of information processes into the Central Information Platform. Project managers and members are instantly notified of new developments and project updates and assigned tasks with ease and speed. As the software is compatible with multiple devices and operating systems, Cosential delivers a common user experience whether you are accessing the system from your desktop or your mobile device.

Cosential supplies users with dedicated support and account managers who are always on the ready to provide product expertise and service whenever you need them.

Overview of Cosential Features

  • Customer Relationship Management
  • Business Development
  • Lead Management
  • Opportunity Pipeline
  • Sales Pipeline Management
  • Proposal Automation
  • Account / Project Management
  • Reporting and Metrics
  • Activity / Personnel Management
  • Marketing Campaign Management

Cosential Position In Our Categories

Bearing in mind companies have distinct business wants, it is only wise they steer clear of subscribing to a one-size-fits-all, ideal solution. Still, it is hard to try to discover such an app even among recognizable software systems. The logical thing to do is to write the various important functions which necessitate deliberation such as major features, plans, technical skill competence of staff members, business size, etc. Thereafter, you must conduct your product research to a full extent. Go over some Cosential evaluations and look over the other solutions in your list in detail. Such well-rounded product investigation ensure you drop unfit software solutions and pay for the system that includes all the benefits you require business requires.

Position of Cosential in our main categories:

TOP 500

Cosential is one of the top 500 CRM Software products

If you are considering Cosential it might also be sensible to analyze other subcategories of CRM Software gathered in our base of SaaS software reviews.

There are popular and widely used solutions in each software group. But are they automatically the best fit for your organization’s unique wants? A market-leading software solution may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few Cosential CRM Software reviews and consider the factors that you want in the software such as the fees, main features, available integrations etc. Then, shortlist a few solutions that fit your wants. Try out the free trials of these apps, read online reviews, get explanations from the seller, and do your homework meticulously. This exhaustive research is sure to aid you choose the finest software application for your organization’s unique needs.

How Much Does Cosential Cost?

Cosential Pricing Plans:

Free Trial

Full User

$70/user/month

Read Only User

$10/user/month

Cosential offers two enterprise pricing packages packed with the same features:

  • Full User – $70/user/month
  • Read Only User – $10/user/month

Features include:

  • Post-sale system administration, maintenance, upgrades, technical support, and more.
  • Free online Support Center with FAQs, self-guided tutorials, user guides, and video demos, as well as phone and email support.
  • No additional fees for use of the full suite of enterprise modules, applications, or plug-ins.
  • All enhancements are immediately available to our customers at no additional charge.
  • Extensive API services and third-party application integration.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cosential reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cosential. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Cosential Comparisons

Cosential user reviews

Increases visibility of your campaigns

Read full review >
Darren
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: More than 100 Employees Industry: Construction

Reliable for your marketing needs

Read full review >
Gregg
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.09.2019 Company Size: More than 100 Employees Industry: Environmental Services

Helps improve the accuracy with which data is analyzed

Read full review >
Gerald
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: More than 100 Employees Industry: Construction

Allows you to store all information in an organized manner

Read full review >
Vera
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: Architecture & Planning

Project workload management made easy

Read full review >
Chris
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.08.2018 Company Size: More than 100 Employees Industry: Construction

What are Cosential pricing details?

Cosential Pricing Plans:

Free Trial

Full User

$70/user/month

Read Only User

$10/user/month

Cosential offers two enterprise pricing packages packed with the same features:

  • Full User – $70/user/month
  • Read Only User – $10/user/month

Features include:

  • Post-sale system administration, maintenance, upgrades, technical support, and more.
  • Free online Support Center with FAQs, self-guided tutorials, user guides, and video demos, as well as phone and email support.
  • No additional fees for use of the full suite of enterprise modules, applications, or plug-ins.
  • All enhancements are immediately available to our customers at no additional charge.
  • Extensive API services and third-party application integration.

What integrations are available for Cosential?

Cosential integrates with the following business systems and applications:

  • Google Calendar
  • Microsoft Outlook
  • Viewpoint
  • Microsoft Word

Cosential average rating:

Average score
5/5 (8 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Bernard

PROS: It is a one way database on which you can store any type of information for either your projects or clients. When it comes to managing all this information, you will need a system that makes it easy to enter than data and when you need to retrieve it, it does so instantly. Cosential has become that tool and more. It is flexible when it comes to adding data or a piece of information that you will need to recall at a future date. It helps you to analyze the data you have already stored in the system for your reporting needs.

CONS: At first, there were problems with loading of data. This became a disappointing trend where you had to wait for long for data to load. This issue was there when entering data into the system and also when you want to pull up the same data from the system. However, we have seen changes with how data loads in the past half a year. The developers are working hand in hand with users of this product to ensure that speed is maintained a higher level for faster and efficient service delivery.

Reviewed 2 years ago

Read full review >

The least favorable review

Gregg

PROS: We get seamless support for our marketing needs. Be it the contacts of clients, marketing, project and staff information, all can be accessed from one place which makes it easy to manage and execute our duties. When we are faced with sues while using the product, their customer support is top notch. We were assigned account managers, Dianna and Christina, to help us anytime we have issues and they have not disappointed us so far. The company is dedicated to making sure that its users get the best experience as they offer quality support on the same.

CONS: There is less to talk about when it comes to what I dislike about this tool. It has come to help us with many issues, which we thought we could not solve. However, the fact that it is web-based makes limits the users in terms of how fast they can process or load data. This can sometimes be frustrating when you have a lot of data to process in the system. On the contrary, the web-based solution is not all bad as you can access it from anywhere provided you are connected to the internet. This makes your work easier as you can manage data and contacts of your clients irrespective of where you are.

Reviewed 5 months ago

Read full review >

More reviews from 8 actual users:

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  • Most negative

Increases visibility of your campaigns

Read full review >
Darren
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: More than 100 Employees Industry: Construction

PROS: We cannot complain with this tool. It has become a rare hope for our data management and analysis needs. When we made the first stop on Cosential, it was the warm welcome which changed everything. The support was amazing as the customer support went with us through this journey. From setting up the program to customizing to our business needs, we got all that. For long, we have been looking for a CRM program that will be able to satisfy the objectives e have set in terms of managing our database. Everything has been smooth since implementing this tool for our business.

CONS: Although customizable in the better part of it, it is not fully customizable. This limits us in some way is if it was fully customized, we could be able to utilize those features that are not customizable. The idea is to make it easy or u to use the tool based on our tracking needs. Despite that small issue, we are happy with this tool. Our tracking of activities and data has been seamless and we are in a better position thanks to Cosential. We understand that no software out there is perfect and that is why we are willing to take some of the flaws this product has as the benefits outweigh them.

What do you think about this review? Great Poor

Reliable for your marketing needs

Read full review >
Gregg
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.09.2019 Company Size: More than 100 Employees Industry: Environmental Services

PROS: We get seamless support for our marketing needs. Be it the contacts of clients, marketing, project and staff information, all can be accessed from one place which makes it easy to manage and execute our duties. When we are faced with sues while using the product, their customer support is top notch. We were assigned account managers, Dianna and Christina, to help us anytime we have issues and they have not disappointed us so far. The company is dedicated to making sure that its users get the best experience as they offer quality support on the same.

CONS: There is less to talk about when it comes to what I dislike about this tool. It has come to help us with many issues, which we thought we could not solve. However, the fact that it is web-based makes limits the users in terms of how fast they can process or load data. This can sometimes be frustrating when you have a lot of data to process in the system. On the contrary, the web-based solution is not all bad as you can access it from anywhere provided you are connected to the internet. This makes your work easier as you can manage data and contacts of your clients irrespective of where you are.

What do you think about this review? Great Poor

Helps improve the accuracy with which data is analyzed

Read full review >
Gerald
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: More than 100 Employees Industry: Construction

PROS: It is an all-round CRM tool that helps you complete different functions in terms of database management. It has a reporting functionality where you can analyze data and generate reports to understand that data well. Also, it has a publisher feature which equips you with the right tools to create resumes and data sheets for your projects. In terms of integration, it integrates well with multiple databases to help streamline the collection of raw data for storage and analysis. Once we decided to work with Cosential, Diana Lovelace and Christina Leahy became our account managers and we are more than grateful to them as they have become our guide in implementing this tool in every step of the way.

CONS: We are having different problems with this tool that need addressing. When it comes to responding to FDC, Cosential is not as responsive as it should be. It would better if the developers of the tool made this efficient as it can lead to unnecessary inconveniences. Also, the customization of the reporting fields is not as much as we would want them to be. We should be able to determine how we want those fields to appear depending on our business needs or preference. Another problem is that the fields can be overwhelmingly many which can be confusing especially if it is your first time to use this product. This means that, if you have multiple project tabs open, you can edit the wrong one which can lead to chaos on your end. Luckily, as the admin, you can minimize only to those project fields you are using.

What do you think about this review? Great Poor

Allows you to store all information in an organized manner

Read full review >
Vera
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: Architecture & Planning

PROS: We are in the architectural industry and this tool is specifically designed for that purpose. This is a rare CRM tool and we are lucky to have it with us. As new users, we were assigned Jan and Lisa as our account managers to help us every step of the way in implementation of the tool. The experience was none like other as they showed us the way and that is how we were able to get started quickly. Everything was easy thanks to their efforts to help and guide us where we faced problems. Our company is made up of 250 staff members who work remotely across 7 offices country wide. Managing such a team requires a software that offers seamless support and that is what we found in Cosential.

CONS: There are bugs which you would expect in a product that is yet to be fully developed such as Cosential. There is still much work to be done to streamline those glitches. For example, when moving from one module or screen to the other, you will see or experience those bugs. Any attentive person will find out that something is not right with it. Also, it is visible that there is a mix of old and new interfaces being used in the system which signifies that they are in the testing stages of the developmental process of the tool. The live chat feature should be available for immediate feedback on minor issues you face while using the product.

What do you think about this review? Great Poor

Project workload management made easy

Read full review >
Chris
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.08.2018 Company Size: More than 100 Employees Industry: Construction

PROS: It has been more than 10 years that I have worked with Cosential. Over these years I have faced the highs and lows the tool has to offer. Now and then I refer clients to this tool but let them know that it also has its flaws. In my view, it is the best in the AEC industry and that is what I preach all over. I started as a marketing coordinator where I used Cosential to manage campaigns and information in that line in a construction company. After 5 years I became a CRM manager where they were using CMiC application for their account. This application integrated well with Cosential for analysis purposes. In the CRM role, this tool was able to store data in one place while it manages data from different offices remotely located. Today, I use Cosential to manage workload and marketing campaigns for my consulting business which has been bliss.

CONS: It can be hectic to navigate as it has multiple options for modules. If such modules are activated, it will send a wave of confusion to your users. Luckily, you can solve this problem by activating or focusing the modules your users need at the time. Although you have an account manager, it is still difficult to get started with this tool. Remember that the account manager will not do everything for you as their work is to guide. This means that you have to complete some of the things on your own, once given the direction to take. However, with time of consistency and learning, you will get the hang of things. A while back, their customer service was not that responsive but they have since made this better in the current years.

What do you think about this review? Great Poor

Flexible in collecting and storage of data

Read full review >
Bernard
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.04.2018 Company Size: More than 100 Employees Industry: Civil Engineering

PROS: It is a one way database on which you can store any type of information for either your projects or clients. When it comes to managing all this information, you will need a system that makes it easy to enter than data and when you need to retrieve it, it does so instantly. Cosential has become that tool and more. It is flexible when it comes to adding data or a piece of information that you will need to recall at a future date. It helps you to analyze the data you have already stored in the system for your reporting needs.

CONS: At first, there were problems with loading of data. This became a disappointing trend where you had to wait for long for data to load. This issue was there when entering data into the system and also when you want to pull up the same data from the system. However, we have seen changes with how data loads in the past half a year. The developers are working hand in hand with users of this product to ensure that speed is maintained a higher level for faster and efficient service delivery.

What do you think about this review? Great Poor

Enhances project management

Read full review >
Gene
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.03.2018 Company Size: More than 100 Employees Industry: Real Estate

PROS: It is none like any other CRM tools in the market. Cosential offers reliable and effective solutions for those in my field. This is attributed by the fact that it was developed by professionals who are expert in my field. With that said, they enable the tool with the required features to know which data to gather, track, and analyze for reporting purposes. On top of that, new features are being introduced through its constant updates, which set to solve the evolving issues users face in the ever changing industry. You can generate reports from the database after analysis, depending on what you want, with ease.

CONS: It is not all perfect when you are using thus tool for your data management needs. This is especially the case if it is your first time to use it. The reporting feature can be robust for any beginner and this brings about the incorrect use of this functionality. In most cases, you may not use this feature because you do not understand it which can be disappointing. At the moment, I am in the real estate industry which is not perfectly in line with the AEC industry. As a result, there are few unique features which are missing and it would be better if the developers of this product included them. They include property and asset management, and project development modules for my business needs.

What do you think about this review? Great Poor

Easy to collect project data

Read full review >
Shawn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: Civil Engineering

PROS: Being in the engineering industry, and this tool being of the AEC industry, we are home. The features we crafted by experts in the AEC and that is why fully trust that it will deliver according to our needs. The workflow system is exactly what we needed to get ahead. It not only saves time but makes our work easier. When it comes to collecting data, this system is able to capture that data quickly and store it in the database. We are thus able to analyze it and make decisions based on that data collected. With Cosential software, we do not have to worry about data collection and analysis and thus we can concentrate on our core skills.

CONS: You can expect to have a hard time as a beginner with any kind of application. As we were not used to this system at first, it was difficult to find our way around. It took us a while but at the end we were able to hack it. There is very little to dislike about this tool. It is exceptional and offers exceptional database management solutions for my business. It has a reliable report module where you can generate reports for the data you have collected and make an accurate decision on the same. However, just like the tool itself, understanding how to create or come up with those reports can be an uphill task. It has a learning curve and thus takes time to get used to.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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