One of the most intuitive procurement tools that I’ve worked with.

What are the best aspects of this product?

I like the way Coupa is designed because it's smart and easy to figure out. Most of our employees are using it to procure office items and expedite the process and I'm getting a lot of positive feedback in return. With Coupa, department heads can place direct online orders to our suppliers but Procurement will always have the last say depending on the cost, quality, quality and other additional factors.

What aspects are problematic or could work better?

Coupa needs to work harder to improve their reporting features. I want reports to be complete, concise, and accurate, but for me to get all the information that I need I still have to pull up several resources to get the exact numbers. Manual report extraction takes me a lot of time to finish because I have to make sure that the numbers that I'm generating are correct and updated. Also, I wish that Coupa's support team can look into incorporating analytics into their reporting features. It's not only me, but there are hundreds of companies that depend on trend analysis to monitor their expenses and loans. Lastly, it would be great if almost all reporting sites can have the same dropdown features so, it would be easier for us to compare costs and supplier performance which would be very much appreciated.

What specific problems in your company were solved by this product?

Although I’ve mentioned that I’m having multiple issues with their reporting site on a positive note, I would like to thank Coupa for providing us visibility with our numbers that allow us to share this information with our stakeholders. I want to share that we haven’t done this before because our previous procurement platform doesn’t allow us to pull up reports. We have to use a third-party application to generate our running expenditures. Despite its flaws, I am happy that Coupa is responsible for bringing in positive changes in our company.

Are you a current user of this product?

No