Quite challenging but it delivers exceptional results so I’m all for Coupa.

What are the best aspects of this product?

This platform comes with extensive product features that allow them to cater to all sorts of industries and various businesses. I appreciate that its capable of sending expenditure reports so all employees can see where the company is allocating its funds. Now that we have embraced Coupa into our company, our overall procurement workflow has improved

What aspects are problematic or could work better?

We experienced some minor issues during the first few months after onboarding the product. Although it's not that concerning we sent feedback to their support team. We appreciate the effort that they are making to improve the entire system which matters to most users. Another feedback coming from suppliers is that most of them are having challenges in using Coupa. The learning curve is longer but we're thankful that they are willing to make significant adjustments to make things work out.

What specific problems in your company were solved by this product?

Promotes transparency of expenditures, better budget management and simplifying the procurement process for everyone in the team.

Are you a current user of this product?

No