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Cova REVIEW

POS Software

No user reviews
USER SATISFACTION 98%
OUR SCORE 8.7

What is Cova?

Cova POS is a comprehensive point of sale solution that specifically created to cater services to cannabis dispensaries and retails of any size. The platform is also ideal for those in the field of cannabis delivery. It’s made from the ground up with ease-of-use and full compliance in mind.

The platform expedites transactions through a barcode scanner, automated calculations and more. It has an average of 1.4 second transaction time and can queue customers so that they won’t have to wait in line. Cova POS places a high emphasis on compliance with its features like age verification, authorized business hours operation and limit breach warning. It also integrates with statewide traceability solutions, such as Leaf Data Systems, which automatically does auditing to generate the information required by the government for this industry. Additionally, it connects with the Metrc Traceability system, which automatically and accurately reports sales, inventory, and adjustments. Cova is also seed to sale compliant because it receives manifest directly from Metrc into their POS, helping government tracking sales from the suppliers.

Cova dispensary POS is equipped with real-time, accurate and customizable reporting functions that provide critical insights regarding the business, anytime and anywhere. There’s a dedicated customer success team as well to take care of onboarding, training, integration and other processes needed to ensure your business can cut down cost while utilizing the system to its fullest. Furthermore, its high uptime rate of 99.9% coupled with an offline mode feature ensures an unimpeded business operation. The inventory system tracks every item in the store and can provide accurate advice on when to restock certain products.

The platform has robust integration support with a multitude of solutions such as government reporting systems, e-commerce, websites, menu board, live online menu including Weedmaps and Leafly integrations. There are open platform and APIs which allows the systems you’re currently using to be potentially integrated with Cova POS as well. Moreover, the POS solution is available on Android devices such as tablets. This enables you to take your business on the road, view insights anywhere and utilize the device’s built-in features such as the camera.

Cova POS follows a basic SaaS pricing model. One-time payment on the launch and then followed by a monthly fee. You can book a demo and request a quote on the vendor site. Cova is a seed to sale compliant POS system for states like Missouri, Oklahoma, Michigan, Alaska, California, Washington, Illinois, Montana, Washington, and Canada.

Overview of Cova Benefits

Cova cannabis dispensary POS solution is designed to simplify complex operations, ensure full compliance and provide seamless retail experience. It offers the following benefits:

Smooth and Fast Transaction

The platform has an average transaction time of 1.4 seconds, coupled with its fluid UI, your customers are in a treat for fast and seamless shopping experience. There’s no need to manage long lines or take numbers as well because Cova dispensary POS has native queue capability. This allows your customers to simply sign in and relax while waiting for an available sales staff to accommodate them. Your patrons can also shop at their own pace, if they prefer, through digital signage and touch screen menus of the system.

Full Compliance

Cova cannabis dispensary POS is built for seed-to-sale compliance, ensuring that your business and your staff will not break any rules or make operational mistakes which could lead to hefty fines or losing your license. It has an age verification ID barcode scanner to prevent underage purchases. It also ensures that your business only operates during authorized hours. Moreover, the platform automatically calculates product equivalences and then warns your staff whenever a limit has been reached.

Comprehensive Cannabis Knowledge

There is a lot of strains concerning cannabis and managing them all can be quite a task. Cova software, however, is equipped with comprehensive knowledge about the product which makes it a lot easier for you and your team to guide customers in their purchase. 

Integration Support

Cova partners with statewide traceability systems, such as Metrc, Leaf Data Systems and BioTrackTHC, to automatically generate the information required by the state. Not only does it aid in compliance but also shaves one or two hours of auditing time per day. Furthermore, the system also integrates with leading e-commerce and websites, including I Heart Jane and Shopify. This allows Cova to automatically sync with your online retail store. An open API for custom integration is available too.

Quick and Detailed Reports

The platform provides easy access to key business metrics anytime and anywhere with its web-based and mobile reporting dashboards. Reports generated are detailed so that you can quickly tell which products are selling and which ones are collecting dust on the shelves, as well as other insights. Furthermore, reports can be customized to see the exact metrics that you want information about. For instance, you can set the criteria to generate a report about customer purchase of edible products, together with their concentrates and flower.

Customer Success Team

First of all, Cova is an easy POS platform to operate. This, however, does not stop their customer success team from guiding you throughout the entire onboarding process and beyond. They would outline the exact information needed for your setup, then make follow-up calls to ensure that no data is left out or misunderstood. And finally, Cova staff will go to your store to provide training and support to your staff. Customer success team’s service continues still, however, by keeping an open line of communication whenever your business needs support and insight from the experts.

Built to Scale

Upstart businesses, independent dispensaries and large enterprises are very much welcome to opt-in to Cova services. The system can easily handle high volume of transactions as well as multi-location operations.

High Uptime and Offline Mode

The platform currently powers 20,000 business locations of every size and almost zero network outages are experienced by any of them. But still, downtime and disconnection happen and when they do, the checkout process suffers. This is because recording transactions manually is going to take an excessive amount of time due to all the information to process, including the traceability details required by the state. Upset customers, cancellation of deals and bad reputation are just a few of the impacts of such an event. Cova dispensary POS, however, ensures that you don’t have to deal with those issues as it has an offline mode that allows the process to continue and the lines moving even during an internet outage.

Accurate Customer Records

Accurate records of customers are important. Which is why Cova ensures that maintaining both new and repeat customers info is easy. Not only that, but the system also tracks the preferences of your customers, as well as who among them are your best ones. They can then be targeted for loyalty programs, proper messaging and even turn some of them into brand ambassadors.

POS System on the Go

Cova cannabis POS software gives your employees the mobility they need to engage customers on a more personal level, instead of being stuck behind the counter every time. You can also take the system with you when attending social events and such if permitted by your state of course. Moreover, this dispensary POS allows you to take advantage of the expanding demographic of cannabis consumption by empowering your delivery service. Your drivers can easily process transactions, track inventory, make e-receipts and many more, on the go.

Advanced Inventory System

With Cova, inventory management is made simple and accurate. You can easily monitor every item that enters your store until it’s sold, either by product type or by individual batch. Inventory reporting can also be done in real-time which allows you to easily and quickly identify the number of items in stock, as well as the top-selling products. And by using the sales trend, the system can predict when you must restock certain products. Another noteworthy feature is its capability to search by lot number. This is useful in removing products and getting in touch with customers in the event of recall. 

Fraud and Theft Detection

Prevent your business from taking serious blow due to fraud and internal thefts by ensuring that all operational procedures are in place. Cova is equipped with employee permission & cash management tools that can easily discover and identify discrepancies within your business process.

Overview of Cova Features

  • Quick Transactions
  • Security Roles and Permissions
  • Customers Queue
  • Centralized Intelligence Hub
  • Online Employee Time Clock
  • Advanced Inventory Reporting
  • Plug and Play Hardware Integrations
  • Automated Discounting
  • 3-Step Onboarding Process
  • Drive Store Traffic
  • Statewide Traceability Integration
  • Hours of Operation Compliance
  • Age Verification Scanner
  • Offline Mode
  • One-Click Reporting For Canadian Compliance
  • Insights On The Go
  • Prevent Internal Theft & Fraud
  • Zero Data Concerns
  • Unrivaled Support Team
  • Cannabis Touch Screen Menus

What Problems Will Cova Solve?

Problem #1: Cannabis retailers need to comply with constantly changing the set of rules

Solution: Cova builds many features to help their budtender and retailers stay compliance without minimum hassles. Their development and compliance teams are constantly working to keep up with the high pace of regulation changes and in-demand features.

Problem #2: Most of the POS companies in this space can’t handle high volume store 

Solution: Cova infrastructure is built for enterprise and extremely secure and reliable. It can handle high volume transactions(300-1000 on peak days) without crashing or slow down.

Problem #3: Many cannabis retailers have never run a retail store before

Solution:  Cova understands that new businesses don’t only need help in setting up new stores and training staff, they also need to understand compliance. Other POS companies don’t have the best in class launch and support team as Cova does. They share best practices and provide a lot of training. Their average support wait time on the phone is 13 sec and they solve 85% problems during the first call.

Awards & Quality Certificates

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Cova Position In Our Categories

Cova is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#21
Category:Position:
POS Software#21

Companies have unique needs and requirements and no software platform can be perfect in such a scenario. It is useless to try to find a perfect off-the-shelf software app that fulfills all your business needs. The intelligent thing to do would be to customize the application for your unique needs, worker skill levels, budget, and other aspects. For these reasons, do not rush and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the best fit for your specific wants. Do your groundwork, investigate each short-listed platform in detail, read a few Cova reviews, contact the seller for explanations, and finally settle for the app that offers what you require.

How Much Does Cova Cost?

Cova Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Cova POS follows a basic SaaS pricing model. One-time payment on the launch and then followed by a monthly fee. Pricing is by quote.

User Satisfaction

We realize that when you make a decision to buy POS Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cova reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cova. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

24

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Android
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Cova pricing details?

Cova Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Cova POS follows a basic SaaS pricing model. One-time payment on the launch and then followed by a monthly fee. Pricing is by quote.

What integrations are available for Cova?

Cova POS integrates with the following:

  • Weedmaps
  • Leafly
  • Baker
  • BudTender
  • Enlighten
  • Budvue
  • Leafly 
  • iheartjane.com
  • springbig
  • APOP Media
  • Cannareps
  • Lift & Co.’s Cannabis Retail Certification Program
  • Headset
  • Merrco
  • greenRush
  • BioTrackTHC
  • Leaf Data Systems
  • Metrc
  • When we work
  • Quickbook

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