Toast POS REVIEW

Restaurant Management Software

25 user reviews
USER SATISFACTION 98%
OUR SCORE 9.5
Logo of Toast POS
pos.toasttab.com

What is Toast POS?

Cloud- and tablet-based restaurant management solution Toast is designed to do away with your old POS while providing both control and business visibility. The platform offers restaurant owners a single solution that has  myriad functionalities that include POS, reporting, credit card processing, CRM, gift and loyalty, online ordering and labor and inventory. It won our Expert’s Choice Award for 2018.

With the software, users stand to make considerable savings while simplifying the needed technologies that restaurateurs require to smoothly run their businesses. It has APIs that allow for integration with popular third-party apps that are used in reporting, labor, gift card, inventory, loyalty and accounting processes.

For Toast POS’ more restaurant-friendly features, it provides menu management functionalities that include setting time-specific menu pricing such as happy hour menu, customizing menus separately for offline and online audiences, and setting up the entire menu including all groups and sub-groups. A restaurant ordering feature enables users to split menu items and bills among customers, sends automatic alerts to the server when the order is ready and provides the capability to take orders on the fly.

Payments are simplified both for restaurant owners and their clients, with a feature called ‘pay at the table,’ printing receipts or emailing them and and tipping servers directly from the tablets. Plus, customers can convert payments into loyalty points that they can redeem on subsequent visits. Toast POS also tracks real-time menu sales and offers in-depth reporting of product mix across all menus. Prominent customers of this software include Fresh City, Beach Hut Deli, Paris Creperie, and Lakewood Brewing Company.

Overview of Toast POS Benefits

Toast POS is a cloud- and tablet-based restaurant management platform that enables you to rid your business of your old POS and provides you absolute control and real time view of your business at all times. You will find that the best benefits that come with the software are those offered by its integrations, which provide the following features:

Gift and Loyalty Programs

Toast POS can come up with both digital and physical gift cards, allowing restaurants to sell gift cards online or instore. It likewise has a loyalty program integration, which you can link to a card, customer credit card or phone. The loyalty and CRM platform is automatically fed by the POS screens, resulting in more sign ups for such programs.

Inventory

Toast has a real time inventory app that can track food inventory, suppliers, units and prices, all from the comfort of your computer or mobile device. This capability allows you to reorder what you need, when you need it. You can also get to automatically download food cost, inventory and menu reports, which can be used to tweak your menu to make them more popular.

Online Ordering

The popularity of online ordering through mobile devices has prompted the vendor to offer online ordering services for only $50/month whereas other services of its kind charge up to 12% to 15% of the total value of the transaction. With this feature, orders can be routed from the client straight to the system, eliminating the need to reenter data into the POS.

Business Visibility

The app’s support for mobile devices allows users to monitor their businesses’ in real time. You can access sales, labor and menu reporting. In addition, summary emails are automatically sent on a daily basis, allowing you to monitor important alerts and metrics. Valuable reports are also generated helping you boost your operations and management processes.

Table Payment and Line Busting

This feature allows restaurants to serve tables faster while clients get to quickly pay and leave. This can benefit both full service and quick serve restaurants. You can take orders and payments in line, which can boost service and cut bottlenecks effectively. This likewise provides kitchens with more visibility and order lead times.

Customer-facing Screens

This functionality enables users to collect more data while helping clients conclude transactions, provide feedback and join loyalty programs. Customers are not required to join plastic card-based programs as they are already integrated into the digital checkout flow, which further boosts sign up rates.

Flexible Android App

Toast POS’ support for Android devices allows it to integrate with third-party apps, ensure quality and promptly release updates. It likewise provides the needed flexibility, reliability and affordability that restaurants require. This feature allows users to build robust customer databases using detailed analytics.

With Toast POS, servers are likely to get fair tips as the system presents customers with fair tip percentages. Servers can split the bill easily by dragging and dropping each item on the relevant check. If needed, a check can be transferred to another server, or customers can be combined into one. The POS solution, thus, offers an easy method to support multiple check preferences. This helps servers to effortlessly accommodate the requirements and desires of each guest.

Overview of Toast POS Features

  • Customer Management
  • Real time monitoring via Remote access
  • Loyalty programs
  • Sales metrics
  • Employee performance tracking through Sales Exception Reports
  • Product Mix reports to learn about your most popular items
  • Digital Gift cards
  • Personalized Webpage
  • Kiosk for digital ordering at restaurants
  • Access to Loyalty points
  • Customizable Loyalty Rewards
  • Different customization options according to restaurant type
  • Restaurant Software updates

What Problems Will Toast POS Solve?

Real Time Updates

The lack of real time update, more often than not, poses problems for POS users. Toast’s customization features and regular updates help get rid of this complication resulting in an intuitive experience for users. Updates can be applied across a variety of platforms while restaurant owners are given the chance to view daily sales, labor and inventory from any device with an Internet connection.

Richer Guest Experience

With Toast, restaurateurs can learn more about their clients, enabling them to provide a richer experience. The system accomplishes this by linking sold items to customers, which allows for better understanding of these individuals. In addition, the use of tablets contributes to the guest experience by making dining more personal. Restaurant servers also get to have more time taking orders, allowing them to better connect with clients.

Quick Service

Toast makes the ordering process as fast and seamless as possible with the use of devices. This helps managers in providing quick service without losing focus on customer experience.

Awards & Quality Certificates

Toast POS Position In Our Categories

Position of Toast POS in our main categories:

empty icon
1

Toast POS is one of the top 1 Restaurant Management Software product

empty icon
50

Toast POS is one of the top 50 Sales Software product

empty icon
1

Toast POS is one of the top 1
Restaurant Management Software product

empty icon
50

Toast POS is one of the top 50
Sales Software product


Toast POS is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#1
Category:Position:
POS Software#1

Every enterprise has its own characteristics, and may require a specific POS Software solution that will be adjusted to their company size, type of customers and staff and even particular industry they support. We advise you don't count on locating a perfect app that will be suitable for each business no matter what their history is. It may be a good idea to read a few Toast POS reviews first and even then you should keep in mind what the software is intended to do for your business and your workers. Do you require a simple and intuitive solution with only elementary features? Will you really use the complex functionalities required by pros and large enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to find a solid service that will fit your budget.

How Much Does Toast POS Cost?

Toast POS Pricing Plans:

Toast POS is being offered in flexible and customized pricing models. You can contact the vendor directly to get a customized quote that’s right for you

Software

Starting at $79/ terminal

  • Core POS Software
  • Toast add-on features include online ordering, gift card, loyalty, inventory management, and kiosk

Hardware

  • With 0%  financing
  • Most popular hardware starts at $899, and includes one 10” terminal, flip stand, and magnetic card reader
  • 0% interest, 36-month financing available

Processing

  • Flat Fee
  • Transparent and competitive rates
  • Flat rates custom-built for your restaurant’s needs
  • No hidden fees

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Toast POS reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Toast POS. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

45

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • One-time payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

Toast POS User Reviews


Anonymous Reviewer 2 months ago


Jonathon D'Annunzio

Jonathon D'Annunzio 3 months ago
Verified
user


Jenn (Shaw) Bonnell

Jenn (Shaw) Bonnell 4 months ago
Verified
user


What are Toast POS pricing details?

Toast POS Pricing Plans:

Toast POS is being offered in flexible and customized pricing models. You can contact the vendor directly to get a customized quote that’s right for you

Software

Starting at $79/ terminal

  • Core POS Software
  • Toast add-on features include online ordering, gift card, loyalty, inventory management, and kiosk

Hardware

  • With 0%  financing
  • Most popular hardware starts at $899, and includes one 10” terminal, flip stand, and magnetic card reader
  • 0% interest, 36-month financing available

Processing

  • Flat Fee
  • Transparent and competitive rates
  • Flat rates custom-built for your restaurant’s needs
  • No hidden fees

What integrations are available for Toast POS?

Toast POS integrates with the following systems and applications:

  • Compeat
  • Peach Works
  • Paytronix
  • 7 Shifts
  • Crunch Time
  • Ctuit
  • Restaurant 365
  • Incentivio

User reviews


User reviews in total: 25

16
8
1
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Jonathon D'Annunzio

3 months ago


Pros: The fact it is cloud based - you can access it anywhere and have real time data.

Cons: Sometimes the servers are offline - as with anything with technology there are draw backs. However they have a solution to this with offline mode which works great.

The least favorable review

Anonymous Reviewer

1 year ago


Pros: Easy to change things 'on the fly'. Easy to implement, and great pricing on hardware/labor for sofware installation. Their customer support is very attentive and can be inventive with 'work arounds. We are also happy that all handheld tablets are equipped with emv chip readers.Financing through their partner Acentium Capital was also very easy--though they did not warn us ahead of time that you need a 'proof of insurance' and almost added on additional costs without warning.

Cons: Terrible for full-service restaurants because you: Cannot track fire times, cannot implement a good BIN system for wine, cannot directly connect to BINWise, Avero, or RESERVE.

Anonymous Reviewer
Report a concern

Published 2 months ago
It provides a clean UI with a lot of different options for customization.



What do you think about this review? Great Poor
Jonathon D'Annunzio
Report a concern

Published 3 months ago
Verified
user
The fact it is cloud based - you can access it anywhere and have real time data.


Vendor Reply

Hey Jonathan, thank you for the great review! We're really happy to hear that you've improved your pizza station operations with our handhelds and KDS. All the best!


What do you think about this review? Great Poor
Matt Ensero
Report a concern

Published 3 months ago
Verified
user
Enterprise level solution for our franchise at a fraction of the cost of the other "tier 1" systems



What do you think about this review? Great Poor
Brian Bonnell
Report a concern

Published 3 months ago
Verified
user
Easy to train new employees. And sales tracking is superb.


Vendor Reply

Hey Brian - thank you so much for the feedback! We really appreciate it.


What do you think about this review? Great Poor
Jenn (Shaw) Bonnell
Report a concern

Published 4 months ago
Verified
user
This Point Of Sale System is so user friendly. It takes very little time to learn and literally walks you through each part of a guest's order. As long as the owner...



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 4 months ago
Verified
user

What do you think about this review? Great Poor
Shawn Tahara
Report a concern

Published 4 months ago
Verified
user
Pro
review
The user interface for both the POS and the back of the house functions are very easy to use.



What do you think about this review? Great Poor
Jason Miller
Report a concern

Published 4 months ago
Verified
user
Pro
review
Love my kitchen display system. It makes us much more efficient. The system does everything I need and more.



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 4 months ago
Verified
user
Ease of use, increased productivity and efficiency.



What do you think about this review? Great Poor
Anonymous Reviewer
Report a concern

Published 4 months ago
Verified
user
Pro
review
Thats a good question. There are a lot but I would have to say the dependability and intuitive layout.



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
+1
Share