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Toast POS REVIEW

Restaurant Management Software

26 user reviews
USER SATISFACTION 98%
OUR SCORE 9.5

What is Toast POS?

Cloud- and tablet-based restaurant management solution Toast is designed to do away with your old POS while providing both control and business visibility. The platform offers restaurant owners a single solution that has  myriad functionalities that include POS, reporting, credit card processing, CRM, gift and loyalty, online ordering and labor and inventory. It won our Expert’s Choice Award for 2018.

With the software, users stand to make considerable savings while simplifying the needed technologies that restaurateurs require to smoothly run their businesses. It has APIs that allow for integration with popular third-party apps that are used in reporting, labor, gift card, inventory, loyalty and accounting processes.

For Toast POS’ more restaurant-friendly features, it provides menu management functionalities that include setting time-specific menu pricing such as happy hour menu, customizing menus separately for offline and online audiences, and setting up the entire menu including all groups and sub-groups. A restaurant ordering feature enables users to split menu items and bills among customers, sends automatic alerts to the server when the order is ready and provides the capability to take orders on the fly.

Payments are simplified both for restaurant owners and their clients, with a feature called ‘pay at the table,’ printing receipts or emailing them and and tipping servers directly from the tablets. Plus, customers can convert payments into loyalty points that they can redeem on subsequent visits. Toast POS also tracks real-time menu sales and offers in-depth reporting of product mix across all menus. Prominent customers of this software include Fresh City, Beach Hut Deli, Paris Creperie, and Lakewood Brewing Company.

Overview of Toast POS Benefits

Toast POS is a cloud- and tablet-based restaurant management platform that enables you to rid your business of your old POS and provides you absolute control and real time view of your business at all times. You will find that the best benefits that come with the software are those offered by its integrations, which provide the following features:

Gift and Loyalty Programs

Toast POS can come up with both digital and physical gift cards, allowing restaurants to sell gift cards online or instore. It likewise has a loyalty program integration, which you can link to a card, customer credit card or phone. The loyalty and CRM platform is automatically fed by the POS screens, resulting in more sign ups for such programs.

Inventory

Toast has a real time inventory app that can track food inventory, suppliers, units and prices, all from the comfort of your computer or mobile device. This capability allows you to reorder what you need, when you need it. You can also get to automatically download food cost, inventory and menu reports, which can be used to tweak your menu to make them more popular.

Online Ordering

The popularity of online ordering through mobile devices has prompted the vendor to offer online ordering services for only $50/month whereas other services of its kind charge up to 12% to 15% of the total value of the transaction. With this feature, orders can be routed from the client straight to the system, eliminating the need to reenter data into the POS.

Business Visibility

The app’s support for mobile devices allows users to monitor their businesses’ in real time. You can access sales, labor and menu reporting. In addition, summary emails are automatically sent on a daily basis, allowing you to monitor important alerts and metrics. Valuable reports are also generated helping you boost your operations and management processes.

Table Payment and Line Busting

This feature allows restaurants to serve tables faster while clients get to quickly pay and leave. This can benefit both full service and quick serve restaurants. You can take orders and payments in line, which can boost service and cut bottlenecks effectively. This likewise provides kitchens with more visibility and order lead times.

Customer-facing Screens

This functionality enables users to collect more data while helping clients conclude transactions, provide feedback and join loyalty programs. Customers are not required to join plastic card-based programs as they are already integrated into the digital checkout flow, which further boosts sign up rates.

Flexible Android App

Toast POS’ support for Android devices allows it to integrate with third-party apps, ensure quality and promptly release updates. It likewise provides the needed flexibility, reliability and affordability that restaurants require. This feature allows users to build robust customer databases using detailed analytics.

With Toast POS, servers are likely to get fair tips as the system presents customers with fair tip percentages. Servers can split the bill easily by dragging and dropping each item on the relevant check. If needed, a check can be transferred to another server, or customers can be combined into one. The POS solution, thus, offers an easy method to support multiple check preferences. This helps servers to effortlessly accommodate the requirements and desires of each guest.

Overview of Toast POS Features

  • Customer Management
  • Real time monitoring via Remote access
  • Loyalty programs
  • Sales metrics
  • Employee performance tracking through Sales Exception Reports
  • Product Mix reports to learn about your most popular items
  • Digital Gift cards
  • Personalized Webpage
  • Kiosk for digital ordering at restaurants
  • Access to Loyalty points
  • Customizable Loyalty Rewards
  • Different customization options according to restaurant type
  • Restaurant Software updates

What Problems Will Toast POS Solve?

Real Time Updates

The lack of real time update, more often than not, poses problems for POS users. Toast’s customization features and regular updates help get rid of this complication resulting in an intuitive experience for users. Updates can be applied across a variety of platforms while restaurant owners are given the chance to view daily sales, labor and inventory from any device with an Internet connection.

Richer Guest Experience

With Toast, restaurateurs can learn more about their clients, enabling them to provide a richer experience. The system accomplishes this by linking sold items to customers, which allows for better understanding of these individuals. In addition, the use of tablets contributes to the guest experience by making dining more personal. Restaurant servers also get to have more time taking orders, allowing them to better connect with clients.

Quick Service

Toast makes the ordering process as fast and seamless as possible with the use of devices. This helps managers in providing quick service without losing focus on customer experience.

Awards & Quality Certificates

Award
Award

Toast POS Position In Our Categories

Position of Toast POS in our main categories:

1

Toast POS is top 1 Restaurant Management Softwareproduct

Top
100

Toast POS is one of the 100 Sales Softwareproducts

1

Toast POS is one of the 1
Restaurant Management Software product

100

Toast POS is one of the 100
Sales Software product


Toast POS is also listed in the following subcategories:

Category:Position:Category:Position:
POS Software#1
Category:Position:
POS Software#1

Since each company has unique business requirements, it is sensible for them to abstain from looking for a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such an app even among widely used software platforms. The intelligent thing to do would be to jot down the various vital factors that need consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Toast POS reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can make sure you discard ill-fitting systems and zero in on the system that presents all the aspects you require for business success.

How Much Does Toast POS Cost?

Toast POS Pricing Plans:
Free trial
Software
Starting at $79/ terminal
Hardware
Starts at $899
Processing
Flat Fee

Toast POS is being offered in flexible and customized pricing models. You can contact the vendor directly to get a customized quote that’s right for you

Software

Starting at $79/ terminal

  • Core POS Software
  • Toast add-on features include online ordering, gift card, loyalty, inventory management, and kiosk

Hardware

  • With 0%  financing
  • Most popular hardware starts at $899, and includes one 10” terminal, flip stand, and magnetic card reader
  • 0% interest, 36-month financing available

Processing

  • Flat Fee
  • Transparent and competitive rates
  • Flat rates custom-built for your restaurant’s needs
  • No hidden fees

User Satisfaction

We realize that when you make a decision to buy Restaurant Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Toast POS reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Toast POS. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

45

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • One-time payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

Toast POS User Reviews

Nate Yungvanitsait

Nate Yungvanitsait 4 months ago
Verified
user



Anonymous Reviewer 8 months ago


Jonathon D'Annunzio

Jonathon D'Annunzio 9 months ago
Verified
user


What are Toast POS pricing details?

Toast POS Pricing Plans:
Free trial
Software
Starting at $79/ terminal
Hardware
Starts at $899
Processing
Flat Fee

Toast POS is being offered in flexible and customized pricing models. You can contact the vendor directly to get a customized quote that’s right for you

Software

Starting at $79/ terminal

  • Core POS Software
  • Toast add-on features include online ordering, gift card, loyalty, inventory management, and kiosk

Hardware

  • With 0%  financing
  • Most popular hardware starts at $899, and includes one 10” terminal, flip stand, and magnetic card reader
  • 0% interest, 36-month financing available

Processing

  • Flat Fee
  • Transparent and competitive rates
  • Flat rates custom-built for your restaurant’s needs
  • No hidden fees

What integrations are available for Toast POS?

Toast POS integrates with the following systems and applications:

  • Compeat
  • Peach Works
  • Paytronix
  • 7 Shifts
  • Crunch Time
  • Ctuit
  • Restaurant 365
  • Incentivio

User reviews


User reviews in total: 26

15
9
2
0
0

Average Rating:

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The most favorable review

Jonathon D'Annunzio

9 months ago


Pros: The fact it is cloud based - you can access it anywhere and have real time data.

Cons: Sometimes the servers are offline - as with anything with technology there are draw backs. However they have a solution to this with offline mode which works great.

The least favorable review

Nate Yungvanitsait

4 months ago


Pros: We use to have Micros for our POS system. Did a switch to Toast in late 2017 had it about 1 year. The hardware of Toast is more advance. The screen is slimmer than Micros. Also the tablet is amazing. The cloud base is also really nice because I can check the sale for any of my locations on my phone.

Cons: Software 7/1 0 rating, Maybe because Toast is a newer company they haven't figured out all the right calculation for receipts, yet. When you are adding gratuity and tax together the calculation is wrong. Called the support and it has been 6 months already, the support team still hasen't figured it out how to fix it. So every time we have to add gratuity to a tab, the restaurant loses money because of the wrong calculation. Service is 4/10 Try to get a call or email back from onboarding team? Good luck! Credit card Fees 5/10 Not the cheapest out there. And you don't have any option but to only use Toast. Heartland has better rates but can't use them. Also the credit card reader is not chip compliance.

Nate Yungvanitsait
Report a concern

Published 4 months ago
Verified
user
We use to have Micros for our POS system. Did a switch to Toast in late 2017 had it about 1 year. The hardware of Toast is more advance. The screen is slimmer than...



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Anonymous Reviewer
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Published 8 months ago
It provides a clean UI with a lot of different options for customization.



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Jonathon D'Annunzio
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Published 9 months ago
Verified
user
The fact it is cloud based - you can access it anywhere and have real time data.


Vendor Reply

Hey Jonathan, thank you for the great review! We're really happy to hear that you've improved your pizza station operations with our handhelds and KDS. All the best!


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Matt Ensero
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Published 9 months ago
Verified
user
Enterprise level solution for our franchise at a fraction of the cost of the other "tier 1" systems



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Brian Bonnell
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Published 9 months ago
Verified
user
Easy to train new employees. And sales tracking is superb.


Vendor Reply

Hey Brian - thank you so much for the feedback! We really appreciate it.


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Jenn (Shaw) Bonnell
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Published 10 months ago
Verified
user
This Point Of Sale System is so user friendly. It takes very little time to learn and literally walks you through each part of a guest's order. As long as the owner...



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Anonymous Reviewer
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Published 10 months ago
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user

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Shawn Tahara
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Published 10 months ago
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user
Pro
review
The user interface for both the POS and the back of the house functions are very easy to use.



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Jason Miller
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Published 10 months ago
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user
Pro
review
Love my kitchen display system. It makes us much more efficient. The system does everything I need and more.



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Anonymous Reviewer
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Published 10 months ago
Verified
user
Ease of use, increased productivity and efficiency.



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