Toast POS Review

PROS: User friendly and very good customer service available 24/7

CONS: Lacks some features other systems have.

PROS: We use to have Micros for our POS system. Did a switch to Toast in late 2017 had it about 1 year. The hardware of Toast is more advance. The screen is slimmer than Micros. Also the tablet is amazing. The cloud base is also really nice because I can check the sale for any of my locations on my phone.

CONS: Software 7/1 0 rating, Maybe because Toast is a newer company they haven't figured out all the right calculation for receipts, yet. When you are adding gratuity and tax together the calculation is wrong. Called the support and it has been 6 months already, the support team still hasen't figured it out how to fix it. So every time we have to add gratuity to a tab, the restaurant loses money because of the wrong calculation. Service is 4/10 Try to get a call or email back from onboarding team? Good luck! Credit card Fees 5/10 Not the cheapest out there. And you don't have any option but to only use Toast. Heartland has better rates but can't use them. Also the credit card reader is not chip compliance.

PROS: It provides a clean UI with a lot of different options for customization.

CONS: There are some small finicky bits that still cause trouble. Like user permissions.

PROS: The fact it is cloud based - you can access it anywhere and have real time data.

CONS: Sometimes the servers are offline - as with anything with technology there are draw backs. However they have a solution to this with offline mode which works great.

PROS: Enterprise level solution for our franchise at a fraction of the cost of the other "tier 1" systems

CONS: Customer support is border line useless at Level 1. The infrastructure of the company is still not fully compatible with franchise systems but is heading in a good direction.

PROS: Easy to train new employees. And sales tracking is superb.

CONS: Haven't hahad any problems yet. Would like to be able to use any android device such as my own smart phone

PROS: This Point Of Sale System is so user friendly. It takes very little time to learn and literally walks you through each part of a guest's order. As long as the owner takes the time in the beginning with menu design, you will have very few if any issues.

CONS: We have not found any yet!!

PROS: Easy of use Functionality Back of the house reports

CONS: Tablets seem to go offline alot Customer Support Credit Card Readers need better protection

PROS: The user interface for both the POS and the back of the house functions are very easy to use.

CONS: Some of the search functions are lacking (different filtering) and the cloud computing can be a bit slow when generating larger reports.

PROS: Love my kitchen display system. It makes us much more efficient. The system does everything I need and more.

CONS: None that I have found. Any questions or small issues along the way have been resolved with one call to support.

PROS: Ease of use, increased productivity and efficiency.

CONS: The card readers on the tablets are not very durable.

PROS: Thats a good question. There are a lot but I would have to say the dependability and intuitive layout.

CONS: My biggest complaint is the support line. The staff does not seem well prepared for anything other than checking settings. I've found two legitimate bugs that I had to call back and re-explain the problem several times each. I was told everytime that it would get sent to a higher level tech for review which may or maynot have happened as there is no way to see how bugs are being tracked. The future order scheduling make no sense. The system prompts you to give the prep time, then day of order then the order time which is backwards. It should be date, time and then time when ticket prints. Also, the prep time makes little sense as you out in a quantity of hours rather than a clock time which makes much more sense.

PROS: Keeps us organized and works the kinks out all on its own

CONS: The learning curve is problematic for some and the fact that there is not enough practice time before it goes live

PROS: Master menu management makes my life easy. To make one change and have it reflect on all stores saves hours.

CONS: Does not disallow clock in using Ctuit schedules yet.

PROS: All-in-one POS system allows credit card processing, inventory management, scheduling, budgeting, menu tracking.

CONS: More reactive updating, building systems that are better not bigger

PROS: The product is very straight forward, it's easy to use and there's a lack of useless features, or unnecessary steps. The program is streamlined, for both front of house and back of house. It fulfills a lot of features that are necessary in the restaurant workplace while not feeling barebones. Support for the product is stellar as well. They always respond with 24 hours and work with us until the problem is fixed. If the problem isn't fixed, they provide a suitable workaround that allows us to move forward. It has been great to actually talk to a human and not have to go through a help-tree on a FAQ that only vaguely answers the questions we have.

CONS: The checkout/close-out feels unnecessarily complicated. The verbage is odd, and it's over the top for 99% of those using the program. Servers/bartenders/etc. don't need to know every detail of their check out, and the cash drawer system feels convoluted. For all the streamlining that this program has typically, this aspect of Toast feels like a bunch of tangled wires. The reporting is something to be desired. The categories in which it shows you are highly uncustomizable. The report they give you is the report you get. It feels clunky trying to seek out specific details (like, for example, which servers have the most Comp mistakes). And to pull a report longer than a few days is arduous and very buggy. If I want to get a spreadsheet on the sales for, say, the month of February, it might take 5-10 minutes load the report, or it might not load at all.

PROS: Cost effective way to get a powerful, easy to use system

CONS: I wish the integrations were a bit more robust, but it will get there. With payroll providers, etc.

PROS: Customer support has always been amazing! I do not have to use them a lot because the system is very easy to learn.

CONS: Literally nothing.

PROS: You can pretty much do whatever you want with it. The backend and reporting are amazing! There is a ton of flexibility with the system. I also like that you can make changes on the backend and choose when to publish them. The morning email report is also very helpful to get a quick glance at what took place the prior day.

CONS: The closing out process is somewhat confusing and could use some work.

PROS: Easy to change things 'on the fly'. Easy to implement, and great pricing on hardware/labor for sofware installation. Their customer support is very attentive and can be inventive with 'work arounds. We are also happy that all handheld tablets are equipped with emv chip readers. Financing through their partner Acentium Capital was also very easy--though they did not warn us ahead of time that you need a 'proof of insurance' and almost added on additional costs without warning.

CONS: Terrible for full-service restaurants because you: Cannot track fire times, cannot implement a good BIN system for wine, cannot directly connect to BINWise, Avero, or RESERVE.

PROS: The ease of use and setup are really strong. The system is a strong competitor for the larger POS like Micros and Aloha. The back end reporting is also strong, although can be improved. They are working on that! It has allowed us to really gain insight into all of our stores. We have 6 locations, and having an enterprise level system really helps

CONS: The user permissions could use some tweaking and better safeguards put in place for enterprise customers.

PROS: Ease of use. Training has been very smooth for employees. Implementation was facilitated by Toast and our switch from Micros to Toast went without a hiccup. Speed of service has improved due to the ease of functionality for our FOH staff. Back office is very simple to understand and use for management.

CONS: Reporting needs to be looked at. The ability to print reports could be improved. There are certain reporting aspects that we would like to see that are currently unavailable.

PROS: This Product features easy to use Hand-Held Tablet devices for most Point of Sale transactions. Our customers find the electronic receipts easy to use and economical. Our servers have more time at heir tables to interact and answer questions which should see a direct increase in gratuities. Couldn't be happier!

CONS: Starting tabs and closing, swiping credit card transaction

PROS: online ordering. easy to use. easy to train employees. easy to read reports of sales and end of days summaries. attentive company. the technician who set up my software still picks up the phone and is quick to help me with any questions I may have. great incentives for existing customers to help company rewards systems, physical gift card compatibility without having to use another company. it's all in one. it's the best.

CONS: the only issue I have had is that you can either have ONLY physical receipts or digital receipts but not the option for both when you need them, but know this company they will have a solution for that in the future.

PROS: It's tough to blame price for being a big reason to switch, but it's definitely a factor at the top of the pack. Right up there with affordability, the mobile support is amazing! Being able to check in-depth store analytics from my iPhone or Android or Tablet or PC helps keep everything in line. Best of all, the data available is very comprehensible and easy to customize.

CONS: There are certain limitations that exists with functionality that may exist on other platforms but, they are always developing the software.

PROS: I would say that it is super easy to use on both the customer side and the employee side. Also it is super quick and easy to go back to a past order, so finding a specific receipt from a customer has gotten so much easier. Another great feature is how the daily sales are shown at the end of the day.

CONS: Something that can be a little difficult and time consuming is having to type in a modification on a specific order.

PROS: Toast is overall a great product with many features and they are constantly updating their program to make it better every week. The offline mode is great when internet connection is lost and its user friendly interface is great. Master Menu Management saves me a ton of time and their Inventory Manager is fantastic and is even integrated with my GFS accounts which makes me life a lot easier.

CONS: Just a few printing tweeks and or updates could be used. I dont like the fact that I have to use an Epson TM-20. Really wish they would make their program compatible with the Cognitive DLX printers.