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User review of CozTel

Good product in good price

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The Coztel is great because it is user friendly as well affordable. It does everything I need it to do to help my business growth. The best part to me is the customer support team. From sales to tech support, they are friendly, knowledgeable, and go the extra mile to help with any questions I might have. Great Company!!!

What aspects are problematic or could work better?

It helps in inbound, outbound and blended type of callings.

Are you a current user of this product?

No

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Banking

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

How long is your contract with the vendor?

Unlimited

FEATURE DETAILS

Inbound and Outbound Call

Call Recording
5
amazing
Call Control
5
amazing
Call Queues
4
very good
Click-To-Call
4
very good
International Numbers
5
amazing
Call Disposition Codes and Notes
4
very good
Outbound Caller ID
5
amazing
Voicemail
5
amazing
Concurrent Calls
5
amazing
Personalized Greetings
4
very good
Agent to Agent Calls
5
amazing

Advanced Routing

Automatic Call Distributor (ACD)
5
amazing
Interactive Voice Response (IVR) System
5
amazing
Skill-Based Routing
3
ok
Forward To Phone
3
ok
No-Answer Call Forwarding
5
amazing

Business Tools and Integrations

Seamless Integrations
5
amazing
Computer Telephony
5
amazing
Enhanced Caller ID
5
amazing
Contact History
5
amazing
Automated Workflows
5
amazing

Monitoring

Call Monitoring
4
very good
Call Barging
4
very good
Historical Reporting
4
very good
Agent Reporting
4
very good
Custom Reporting
4
very good

Utilities

Email Notifications
5
amazing
Desktop Notifications
5
amazing
Custom Permissions
4
very good
Local Caller ID
4
very good