User review
of CozTel
Good product in good price
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The Coztel is great because it is user friendly as well affordable. It does everything I need it to do to help my business growth. The best part to me is the customer support team. From sales to tech support, they are friendly, knowledgeable, and go the extra mile to help with any questions I might have. Great Company!!!
What aspects are problematic or could work better?
It helps in inbound, outbound and blended type of callings.
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Banking
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
How long is your contract with the vendor?
Unlimited
FEATURE DETAILS
Inbound and Outbound Call
Call Recording amazing
5
Call Control amazing
5
Call Queues very good
4
Click-To-Call very good
4
International Numbers amazing
5
Call Disposition Codes and Notes very good
4
Outbound Caller ID amazing
5
Voicemail amazing
5
Concurrent Calls amazing
5
Personalized Greetings very good
4
Agent to Agent Calls amazing
5
Advanced Routing
Automatic Call Distributor (ACD) amazing
5
Interactive Voice Response (IVR) System amazing
5
Skill-Based Routing ok
3
Forward To Phone ok
3
No-Answer Call Forwarding amazing
5
Business Tools and Integrations
Seamless Integrations amazing
5
Computer Telephony amazing
5
Enhanced Caller ID amazing
5
Contact History amazing
5
Automated Workflows amazing
5
Monitoring
Call Monitoring very good
4
Call Barging very good
4
Historical Reporting very good
4
Agent Reporting very good
4
Custom Reporting very good
4
Utilities
Email Notifications amazing
5
Desktop Notifications amazing
5
Custom Permissions very good
4
Local Caller ID very good
4
