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CozTel REVIEW

Call Center Software

1 user review
USER SATISFACTION 100%
OUR SCORE 8.0

What is CozTel?

CozTel is a simple yet powerful business-oriented call center solution that helps companies manage inbound and outbound calls with ease, productivity, and efficiency. It is an ideal tool for businesses and organizations that handle a large influx of callers requesting expert customer assistance or service as well as for companies that want to extend the reach of their sales and marketing campaigns.

With powerful features including Avatar Dialer, Recording Portal, internal chat, voice broadcasting, and more, Coztel Cloud Call Center Software simplifies and streamlines all your communication requirements and demands, helping your business grow while keeping your customer satisfaction rate significantly high.

Overview of CozTel Benefits

CozTel Cloud Call Center Software enables you to meet your customers’ demands for high-quality customer service with its inbound capabilities. The software is equipped with all the tools your agents need to deliver a quick and intelligent response to their queries and provide a fast and timely response to their issues, resulting in higher level of customer satisfaction.

The inbound solution comes with an Automatica Call Distribution function, routing calls to the next available agent automatically. That means less waiting time for your customer when seeking expert help and advice. If none of your agents are available to take the call, the system’s IVR technology comes in and gathers all important caller details so that you can perform a callback and reach out to them at the soonest opportunity. No call goes unnoticed simply put.

CozTel’s outbound call center solution, your business extends its reach in terms of sales and marketing campaigns as well as delivering solutions for customers who request for a callback. Every outbound agent has access to the personal and business details of their contacts, giving them a clear picture of who they are talking to and how to facilitate the call in a manner that realizes their goals and at the same time, satisfies and meets their contacts’ expectations.

Overview of CozTel Features

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

What Problems Will CozTel Solve?

1. Increase ROI

Studies indicate that the Coztel Predictive dialer increases talk time by three, with agents’ talk time improving from 15 minutes per hour with manual dialing to 48 minutes per hour with the Predictive Dialer.

2. Multiple Dialing Modes

It gives users Predictive, Power, Progressive and Preview dialing mode, allowing you to meet your compliance and business needs. Also, it increases call center efficiency by more than 40%.

Awards & Quality Certificates

CozTel Position In Our Categories

Position of CozTel in our main categories:

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200

CozTel is one of the top 200 Customer Support Software products

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200

CozTel is one of the top 200
Customer Support Software products


CozTel is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#17
Category:Position:
Call Center Software#17

Organizations have unqiue needs and requirements and no software platform can be perfect in such a scenario. It is pointless to try to find a perfect off-the-shelf software app that meets all your business requirements. The wise thing to do would be to customize the system for your unique wants, staff member skill levels, finances, and other elements. For these reasons, do not hasten and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the best fit for your particular wants. Do your homework, look into each short-listed platform in detail, read a few CozTel reviews, contact the vendor for explanations, and finally choose the product that provides what you need.

How Much Does CozTel Cost?

CozTel Pricing Plans:

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CozTel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CozTel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Android
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

CozTel User Reviews


Anonymous Reviewer 8 months ago


What are CozTel pricing details?

CozTel Pricing Plans:

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for CozTel?

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive

User reviews


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Published 8 months ago
The Coztel is great because it is user friendly as well affordable. It does everything I need it to do to help my business growth. The best part to me is the customer...



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