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CozTel Review

CozTel
Our score: 8.0 User satisfaction: 100%

What is CozTel?

CozTel is a simple yet powerful business-oriented call center solution that helps companies manage inbound and outbound calls with ease, productivity, and efficiency. It is an ideal tool for businesses and organizations that handle a large influx of callers requesting expert customer assistance or service as well as for companies that want to extend the reach of their sales and marketing campaigns.

With powerful features including Avatar Dialer, Recording Portal, internal chat, voice broadcasting, and more, Coztel Cloud Call Center Software simplifies and streamlines all your communication requirements and demands, helping your business grow while keeping your customer satisfaction rate significantly high.

Overview of CozTel Benefits

CozTel Cloud Call Center Software enables you to meet your customers’ demands for high-quality customer service with its inbound capabilities. The software is equipped with all the tools your agents need to deliver a quick and intelligent response to their queries and provide a fast and timely response to their issues, resulting in higher level of customer satisfaction.

The inbound solution comes with an Automatica Call Distribution function, routing calls to the next available agent automatically. That means less waiting time for your customer when seeking expert help and advice. If none of your agents are available to take the call, the system’s IVR technology comes in and gathers all important caller details so that you can perform a callback and reach out to them at the soonest opportunity. No call goes unnoticed simply put.

CozTel’s outbound call center solution, your business extends its reach in terms of sales and marketing campaigns as well as delivering solutions for customers who request for a callback. Every outbound agent has access to the personal and business details of their contacts, giving them a clear picture of who they are talking to and how to facilitate the call in a manner that realizes their goals and at the same time, satisfies and meets their contacts’ expectations.

Overview of CozTel Features

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

What Problems Will CozTel Solve?

1. Increase ROI

Studies indicate that the Coztel Predictive dialer increases talk time by three, with agents’ talk time improving from 15 minutes per hour with manual dialing to 48 minutes per hour with the Predictive Dialer.

2. Multiple Dialing Modes

It gives users Predictive, Power, Progressive and Preview dialing mode, allowing you to meet your compliance and business needs. Also, it increases call center efficiency by more than 40%.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

CozTel Position In Our Categories

Because businesses have unique business needs, it is rational they steer clear of paying for an all-in-one, ”best” software solution. Still, it would be hard to try to come across such application even among popular software products.
The right step to undertake would be to write the several vital factors which merit deliberation like critical features, price terms, skill levels of the users, company size, etc. Thereafter, you must do the product research thoroughly. Read some CozTel analyses and scrutinize the other software products in your list more closely. Such detailed product research guarantee you steer clear of mismatched apps and subscribe to the system which offers all the tools your company requires to be successful.

Position of CozTel in our main categories:

TOP 100

CozTel is one of the top 100 Customer Support Software products

CozTel is also listed in the following subcategories:

Each enterprise is different, and might require a particular type of Call Center Software solution that will be adjusted to their business size, type of customers and staff and even individual industry they deal with. We advise you don't count on locating a perfect app that will work for every company regardless of their background is. It may be a good idea to read a few CozTel Call Center Software reviews first and even then you should keep in mind what the service is supposed to do for your company and your employees. Do you need a simple and intuitive solution with only essential features? Will you really make use of the complex functionalities required by pros and large enterprises? Are there any particular features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable solution that will match your budget.

How Much Does CozTel Cost?

CozTel Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CozTel reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CozTel. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CozTel user reviews

Good product in good price

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2017 Company Size: 11-50 Employees Industry: Banking

What are CozTel pricing details?

CozTel Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for CozTel?

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive

CozTel average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: The Coztel is great because it is user friendly as well affordable. It does everything I need it to do to help my business growth. The best part to me is the customer support team. From sales to tech support, they are friendly, knowledgeable, and go the extra mile to help with any questions I might have. Great Company!!!

CONS: It helps in inbound, outbound and blended type of callings.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The Coztel is great because it is user friendly as well affordable. It does everything I need it to do to help my business growth. The best part to me is the customer support team. From sales to tech support, they are friendly, knowledgeable, and go the extra mile to help with any questions I might have. Great Company!!!

CONS: It helps in inbound, outbound and blended type of callings.

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Good product in good price

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2017 Company Size: 11-50 Employees Industry: Banking

PROS: The Coztel is great because it is user friendly as well affordable. It does everything I need it to do to help my business growth. The best part to me is the customer support team. From sales to tech support, they are friendly, knowledgeable, and go the extra mile to help with any questions I might have. Great Company!!!

CONS: It helps in inbound, outbound and blended type of callings.

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Reviewed By Jenny Chang
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