What are the best aspects of this product?
For the third time, we were able to re-build our site last year. We deployed Crazy Egg just recently. This played an essential role in how our very own users like site itself and its layout. Thanks to Crazy Egg, I can determine if users are actually clicking on the lead magnets that we worked so hard on.
What aspects are problematic or could work better?
One aspect that I don't like much with this is snapshot time frame. While 60 days is an ample amount of period, I was hoping I can acquire some kind of reminder so I can get the renewed. It would've been nice if I can have some kind of a personally-made report each month. That means getting monthly screenshots that depict which traffice has increased/decreased so I'll know which parts I'll need to keep an eye out for.
What specific problems in your company were solved by this product?
We're trying to resolve issues related to user experience. We faced these problems before. We tend to lose out on them somewhere. At times, Google Analytics wouldn't offer us a thorough explanation as to why they left us.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 month
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year