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Crazy Egg Review

Crazy Egg
Our score: 8.9 User satisfaction: 39%

What is Crazy Egg?

Crazy Egg is an amazing website optimization tool that lets you get an insight of customer behavior on your website. It’s a sales booster giving you more control over your business strategies through effective tools.  

If you are new to the online business world or even if you have been a veteran, Crazy Egg doesn’t require you to be a tech mater in order to use the services. It’s extremely simple and easy to setup giving you much needed relief from hectic work schedule.

Over the years, Crazy Egg has been providing services to some of the top businesses in the world which shows how effective its services really are. It’s a fair deal trying out this highly innovative website analyzer software.

Overview of Crazy Egg Benefits

There’s so much you can do through Crazy Egg. It basically lets you see what your customers are doing at the present instant. Thanks to its Heatmap tool, you can now see exactly where most of you customers are clicking. It’s like an infrared camera that helps you detect one of your more popular sections on you homepage. Also, it lets you see how they are scrolling down and which section of your page is being looked at the most.

Similarly, you get to learn about the origin where these people land from. Whether it’s your Facebook page, Twitter or other sources, you get to know which of your social media sites are doing well to get more traffic to your website.

Since the experience is completely visual, you can make better decisions to optimize and design your webpages. Therefore, your ROI is expected to rise making it more budget friendly to use Crazy Egg. In addition to that, there are testing services also available to let you play around with design strategies and see what works best.

Crazy Egg is one of the very few services that gives you such interactive online analytics. It’s quite different from other websites because of the way it presents data results. Instead of reading analytics reports, Crazy Egg gives you power to see things for yourself. No wonder it has been a favorite for some of the top businesses in the world these days.

Overview of Crazy Egg Features

  • Scroll map tool
  • Heat Map Tool
  • Confetti Tool
  • Simple Setup
  • Design testing
  • In-page Analytics
  • A/B Testing
  • Conversion Rate Optimization
  • CRM
  • Confetti
  • Heatmap
  • Lists
  • Overlay
  • Recordings
  • Scroll maps
  • Snapshots

Crazy Egg Position In Our Categories

Knowing that businesses have distinct business wants, it is only reasonable that they steer clear of paying for an all-in-one, “perfect” system. Nevertheless, it is futile to try to stumble on such a software solution even among popular software products. The reasonable step to do should be to narrow down the varied main functions which need scrutiny like important features, pricing, technical skill aptitude of the users, organizational size, etc. Thereafter, you should perform the product research fully. Have a look at some Crazy Egg reviews and explore the other solutions in your list in detail. Such well-rounded product research ascertain you keep away from poorly fit software products and buy the system that has all the aspects your company requires to achieve growth.

Position of Crazy Egg in our main categories:

TOP 10

Crazy Egg is one of the top 10 Conversion Rate Optimization Software products

If you are considering Crazy Egg it may also be sensible to check out other subcategories of Conversion Rate Optimization Software collected in our base of SaaS software reviews.

Each company has different needs and requires an application that can be customized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no platform can offer perfect functionality out-of-the-box. When you search a software system, first be sure what you want it for. Read some Crazy Egg Conversion Rate Optimization Software reviews and ask yourself do you want basic functionality or do you need advanced functionality? Are there any industry-specific functionalities that you are seeking? Obtain the answers to these questions to help your search. There are plenty of elements that you need to mull over and these include your budget, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally select the app that provides all that you require to boost your firm effectiveness and productivity.

How Much Does Crazy Egg Cost?

Crazy Egg Pricing Plans:

Free Trial

BASIC

$29/month

STANDARD

$49/month

PLUS

$79/month

PRO

$189/month

Crazy Egg is available in 4 SMB and enterprise pricing plans. You are also given a 30-day free trial to test out the app’s features without a cost. After the trial, you may choose from the following packages:

BASIC – $29/month billed annually

  • 20,000 pageviews per month
  • 100 snapshots
  • 100 recordings
  • 3 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

STANDARD – $49/month billed annually

  • 50,000 pageviews per month
  • 100 snapshots
  • 250 recordings
  • 3 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

PLUS – $79/month billed annually

  • 100,000 pageviews per month
  • 100 snapshots
  • 500 recordings
  • 6 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

PRO – $189/month billed annually

  • 250,000 pageviews per month
  • 100 snapshots
  • 1,000 recordings
  • 6 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

User Satisfaction

Positive Social Media Mentions 49
Negative Social Media Mentions 75

We realize that when you make a decision to buy Conversion Rate Optimization Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Crazy Egg reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Crazy Egg. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Crazy Egg Comparisons

Crazy Egg user reviews

An important tool that lets you know how users are currently interacting with the site you’ve made.

Read full review >
Chelsea
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

One of the best of its kind

Read full review >
Felipe
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2019 Company Size: More than 100 Employees Industry: Computer Software

This thing is purely awesome!

Read full review >
Tim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

A cheaper heat mappin tool that’s highly effective

Read full review >
Otis
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Computer Software

Provides a reliable heat map to look forward to

Read full review >
Lorraine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.04.2018 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

What are Crazy Egg pricing details?

Crazy Egg Pricing Plans:

Free Trial

BASIC

$29/month

STANDARD

$49/month

PLUS

$79/month

PRO

$189/month

Crazy Egg is available in 4 SMB and enterprise pricing plans. You are also given a 30-day free trial to test out the app’s features without a cost. After the trial, you may choose from the following packages:

BASIC – $29/month billed annually

  • 20,000 pageviews per month
  • 100 snapshots
  • 100 recordings
  • 3 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

STANDARD – $49/month billed annually

  • 50,000 pageviews per month
  • 100 snapshots
  • 250 recordings
  • 3 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

PLUS – $79/month billed annually

  • 100,000 pageviews per month
  • 100 snapshots
  • 500 recordings
  • 6 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

PRO – $189/month billed annually

  • 250,000 pageviews per month
  • 100 snapshots
  • 1,000 recordings
  • 6 mo of recording storage
  • Unlimited A/B tests
  • Unlimited domains
  • Unlimited team members

What integrations are available for Crazy Egg?

Crazy Egg integrates with the following business systems and applications:

  • Optimizely
  • UserTesting
  • Boast
  • AdStage
  • Dream Host
  • Panda Doc
  • Stride
  • Loop11
  • Emarketeers

Crazy Egg average rating:

Average score
5/5 (10 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Marcella

PROS: As a web designer, I need to know what is happening on the website. The little things that matter in terms of how users see or appreciate your site are brought to light by Crazy Egg. You get to see what your visitors clicked or tried to click and the pages they visited. This way, you can know where to direct your resources and what to improve. You will be able to know if your visitors appreciate your efforts and that is how you design or produce according to the needs or behavior of your visitors.

CONS: Although the tool delivers, it has some bugs that need debugging. The notification or reports on the variations in traffic, on your site, on a monthly basis, is lacking. Also, it does not provide a reminder or notification on when you should renew the plan, which would help you to keep off your mind the 60-day period. For the snapshots, the time frame can be disrupting and thus they can find a way to make it less disrupting, but this is not a major issue.

Reviewed 2 years ago

Read full review >

The least favorable review

Felipe

PROS: It tracks behavior instead of just the general activities on the site. It provides heat maps for your visitors, number of clicks on what links, the pages visited and the scrolling details. You get everything you need to know to improve your site and let it be customer-centered for better results. It also integrates well with Optimizly, which is an A/B testing tool, and thus adds to its efficiency. Since it is mobile friendly, you can view data, on the behavior of customers on your site, on both the desktop and mobile gadget.

CONS: Although it supports integration with Optimizly, it asks for authorization every time you initiate the tracking or testing process. This can be annoying and it would be better the system would only ask once and authorize automatically moving forward. Also, the product does not provide data on how the visitors interact with the website per every session. This functionality would be suitable for in-depth analysis of customer behavior.

Reviewed 4 months ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

An important tool that lets you know how users are currently interacting with the site you’ve made.

Read full review >
Chelsea
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: A tool that showcases a number of things on a site. It gives a clear view of a site's confetti, scrollmap, heatmap, and everything else. What more could anyone else want with this? Ideal for A/B testing or to simply acquire insight on a site and its online visitors.

CONS: I was hoping they'd have additional options in their pricing. Or maybe they should offer "custom-based" options for the software.

What do you think about this review? Great Poor

One of the best of its kind

Read full review >
Felipe
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: It tracks behavior instead of just the general activities on the site. It provides heat maps for your visitors, number of clicks on what links, the pages visited and the scrolling details. You get everything you need to know to improve your site and let it be customer-centered for better results. It also integrates well with Optimizly, which is an A/B testing tool, and thus adds to its efficiency. Since it is mobile friendly, you can view data, on the behavior of customers on your site, on both the desktop and mobile gadget.

CONS: Although it supports integration with Optimizly, it asks for authorization every time you initiate the tracking or testing process. This can be annoying and it would be better the system would only ask once and authorize automatically moving forward. Also, the product does not provide data on how the visitors interact with the website per every session. This functionality would be suitable for in-depth analysis of customer behavior.

What do you think about this review? Great Poor

This thing is purely awesome!

Read full review >
Tim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: We were able to acquire valuable insights from it. We get to know what users are currently up to. We have an idea at what point they'll reach out to certain pages our site. We're capable of keeping track of their behavior and roll out changes on our site that pushed to higher conversions.

CONS: So far, there's nothing that I hate. But it'd be a plus if Crazy Egg included video tracking in its arsenal.

What do you think about this review? Great Poor

A cheaper heat mappin tool that’s highly effective

Read full review >
Otis
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like the simplicity of setting it up. I also favor its ability in measuring heat maps. I can have everything running in a swift manner. The only requirement is some light code on your site.

CONS: It's a low-end tool. So expect some restrictions in terms of measurements. But it does meet all requirements for a majority of today's small-scale and medium-scale businesses.

What do you think about this review? Great Poor

Provides a reliable heat map to look forward to

Read full review >
Lorraine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.04.2018 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: The goal of Crazy Egg is to improve how you view your visitors. Not just an overall view but up and close. You are able to know exactly what they did and where they did it. It provides a heat map that is specific on the activity they were involved in. The learning curve is minimal, which means that you will be up and running in no time. This eliminates the time and money you would have used in training. You can easily install it in your system without help and you are good to go.

CONS: The customer support of the technical team is not as responsive as it should be. A couple of times we have been ignored as our queries have not been taken care of. Although setting up URLs is effortless, when it comes to setting up a one URL, you have to dig deep as it is complex. The functionality is there, but it is hard to set up that one URL and it would be nice if they made that part easier.

What do you think about this review? Great Poor

It increases visibility of user activity on your site

Read full review >
Marcella
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 23.03.2018 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

PROS: As a web designer, I need to know what is happening on the website. The little things that matter in terms of how users see or appreciate your site are brought to light by Crazy Egg. You get to see what your visitors clicked or tried to click and the pages they visited. This way, you can know where to direct your resources and what to improve. You will be able to know if your visitors appreciate your efforts and that is how you design or produce according to the needs or behavior of your visitors.

CONS: Although the tool delivers, it has some bugs that need debugging. The notification or reports on the variations in traffic, on your site, on a monthly basis, is lacking. Also, it does not provide a reminder or notification on when you should renew the plan, which would help you to keep off your mind the 60-day period. For the snapshots, the time frame can be disrupting and thus they can find a way to make it less disrupting, but this is not a major issue.

What do you think about this review? Great Poor

My personal review of Crazy Egg.

Read full review >
Lauren
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Crazy Egg is considered to be one of the top heatmap tracking tools in today's market. They offer accurate data on how your pages are performing on both computers andm mobile devices. Key features consist of clicks from certain channels, hit maps, and how users are willing to go far to scrawl. It offers Optimizly integration.

CONS: The Optimizly integration can be upgraded. Crazy Egg would that by notifying you firsthand prior to tracking creation. It'd be nice to have the ability to record user interaction with the site on a per-session basis.

What do you think about this review? Great Poor

Heatmaps are easier for you to have on your site.

Read full review >
Jon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.02.2018 Company Size: 1-10 Employees Industry: Internet

PROS: Set up was easy. Its free trial even provides answers for clients who are consciouos of their site. It even gives reasonable answers to how their site is designed. Great stuff all around!

CONS: Its free trial is only limited for a certain period of time. It comes with a ton of free options that let you do similar things.

What do you think about this review? Great Poor

Achiever a site that’s user-friendly through heat mapping.

Read full review >
Olivia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.01.2018 Company Size: 11-50 Employees Industry: Unavailable

PROS: For the third time, we were able to re-build our site last year. We deployed Crazy Egg just recently. This played an essential role in how our very own users like site itself and its layout. Thanks to Crazy Egg, I can determine if users are actually clicking on the lead magnets that we worked so hard on.

CONS: One aspect that I don't like much with this is snapshot time frame. While 60 days is an ample amount of period, I was hoping I can acquire some kind of reminder so I can get the renewed. It would've been nice if I can have some kind of a personally-made report each month. That means getting monthly screenshots that depict which traffice has increased/decreased so I'll know which parts I'll need to keep an eye out for.

What do you think about this review? Great Poor

User-friendly. Tremendous insight. Great support.

Read full review >
Shari
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.12.2017 Company Size: More than 100 Employees Industry: Internet

PROS: It does what it says on the tin. Setting up was simple. Snapshots can easily be made. It captures both dynamic and static pages.

CONS: Mobile tracking was never simple to begin with. But then again, it's been updated. So expect the capabilities of the tool to increase even more.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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