What are the best aspects of this product?
As a web designer, I need to know what is happening on the website. The little things that matter in terms of how users see or appreciate your site are brought to light by Crazy Egg. You get to see what your visitors clicked or tried to click and the pages they visited. This way, you can know where to direct your resources and what to improve. You will be able to know if your visitors appreciate your efforts and that is how you design or produce according to the needs or behavior of your visitors.
What aspects are problematic or could work better?
Although the tool delivers, it has some bugs that need debugging. The notification or reports on the variations in traffic, on your site, on a monthly basis, is lacking. Also, it does not provide a reminder or notification on when you should renew the plan, which would help you to keep off your mind the 60-day period. For the snapshots, the time frame can be disrupting and thus they can find a way to make it less disrupting, but this is not a major issue.
What specific problems in your company were solved by this product?
It has been able to act as a watchdog for what our users are up to. Initially, we relied on Google Analytics to tell us why our users were abandoning our site. Well, we did not get enough of that information but now we can with the help of Crazy Egg. By monitoring their activities in real-time, we can retain them as we can detect problems early and improve them faster.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Health, Wellness and Fitness
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year