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User review of Crazy Egg

Provides a reliable heat map to look forward to

- by Lorraine

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The goal of Crazy Egg is to improve how you view your visitors. Not just an overall view but up and close. You are able to know exactly what they did and where they did it. It provides a heat map that is specific on the activity they were involved in. The learning curve is minimal, which means that you will be up and running in no time. This eliminates the time and money you would have used in training. You can easily install it in your system without help and you are good to go.

What aspects are problematic or could work better?

The customer support of the technical team is not as responsive as it should be. A couple of times we have been ignored as our queries have not been taken care of. Although setting up URLs is effortless, when it comes to setting up a one URL, you have to dig deep as it is complex. The functionality is there, but it is hard to set up that one URL and it would be nice if they made that part easier.

What specific problems in your company were solved by this product?

Crazy Egg has helped to increase visibility on how we see our visitors. Instead of just getting a number for the overall activity on our site, we can now see what exactly they are doing. It gives a clear picture of what is happening in terms of the customer activities. This has helped us to be more productive and produce according to the needs of our customers. We can now use the tool together with the A/B testing system for better results.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Health, Wellness and Fitness

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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