What are the best aspects of this product?
The best thing I like about the software is the ability to see who among the agents are working and know the exact number of successful calls we've made. It is awesome and I love it!
What aspects are problematic or could work better?
No negative experience.
What specific problems in your company were solved by this product?
I am now able to check what my team is doing even when I'm away from the office. It also helps me determine the members of the team who do their job and those who don't.
Are you a current user of this product?
No
What is your company size?
More than 100 Employees
What is your industry?
Outsourcing
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