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CrazyCall Review

CrazyCall
Our score: 8.5 User satisfaction: 100%

What is CrazyCall?

Web-based telephony software CrazyCall is essentially a free call center platform designed to provide businesses’ sales and customer service much-needed support. What’s uncanny about the software is that it uses local phone numbers from more than 60 countries, this is very useful as it has been established that most people would opt to answer calls from unknown numbers if they come from within their area.

CrazyCall supports inbound and outbound sales processes, enabling teams to place calls from virtually anywhere. The tool comes with an application and browser extension, which can help you with your sales campaign management needs. It has an easy-to-use control panel, making it easy for even novices to use the product. In addition, CrazyCall can be helpful in project and campaign creation while allowing for the creation of call schedules.

The platform guarantees sales and productivity boost through a user-friendly, web-based application, available as a secure cloud service. Using modern technology and advanced artificial intelligence, Crazy Call provides support and control to  call center managers and agents, making it possible to reduce cost and increase revenue.

CrazyCall aims to make telesales campaigns easy for its users as it helps create campaigns without any hassle and can reach new customers in an instant. It also makes calling easy and effective, helping millions of businesses across the globe exceed their target revenues while improving interactions with their customers as well.

Overview of CrazyCall Benefits

CrazyCall is a free call center solution whose main function is to provide support to organizations’ sales and customer services. Its ability to use local numbers in more than 60 countries sets it apart from other services of its kind. This feature is quite useful for sales teams as people are known to accept calls from unknown sources as long as they come from near their area.

With CrazyCall, both your inbound and outbound sales activities are supported and your teams are given the capability to make calls from just about anywhere. You will also benefit from its native app and browser extension, which help fulfill your sales campaign needs. The software’s control panel is easy to use, enabling even novices to use the tool even without training. It likewise helps you in creating sales campaigns while allowing you to come up with call schedules.

The application’s browser extension is remarkable, allowing you to click and call numbers from the Web without copying and pasting. Manual entry of numbers using the keyboard is also possible. The extension can be used even if you do not open the entire app in a separate tab. Every call made from the platform is recorded, allowing you to replay or download them for later use. Such recordings are all stored safely in the cloud. This feature can really optimize quality control and boost your sales team’s performance.

What makes things even better is that the tool’s live dashboard uses both inbound and outbound call analytics, allowing for real time performance analysis and optimization. CrazyCall offers a conference call functionality, which enables you to talk with a number of people all at the same time. You can talk privately to a second caller, after which you can connect and resume your conversation with your first caller.

You do not need an IT team to set up the platform. In fact, you can set up everything by yourself and start making sales calls, questionnaires or a market research. The software’s records importer lets you import phone contacts and other information without the need for telco integration. Call list optimization is also available for users to set up calls more conveniently.

CrazyCall gives users the capability to set call queue management rules and manage multiple outbound projects at a time. It also has an automatic dialer, making call placement much easier while allowing for single calls. You can also come up with customized call scenarios using the tool’s script builder feature, through which you can make preparation for calls.

The product smoothly integrates with third-party apps that utilize Pipedrive and Zapier, which include CRM and ticketing systems. These integrations allows the software to automatically send data to other apps after calls are concluded.

Overview of CrazyCall Features

  • Call dialer and matching
  • Intuitive workflow
  • Call panel
  • Sales analytics
  • Fast setup
  • App integration
  • Cloud-based software
  • Team management

What Problems Will CrazyCall Solve?

Client database management

Unlike basic phones, CrazyCall enables sales teams to come up with various projects for different customer groups. This functionality can send specific projects to hundreds of individuals, allowing such undertakings to be excellently organized. Aside from saving valuable time, corporate teams’ efficiency receive a good boost from this feature.

Never lose a conversation again

CrazyCall allows support representatives to continue providing service to clients even as such customers are already talking with other agents. This is made possible with the solution’s capability to save entire call histories, which are readily accessible to all agents. They could also opt to leave notes to provide additional data on the nature of the concern. History logs display all incoming, outgoing and missed calls. This functionality is likewise useful to managers as they are able to check on particular customers without disturbing any agent.

Make your calls local

With CrazyCall, you can assign to agents any local number from more than 60 countries worldwide. This allows representatives to boost client calls easily. It also resolves the problem of customers not accepting calls. Good thing people are known to more likely to take calls from their own localities. This is a boon for sales teams as they can stay local to their customers, resulting in more prospects and conversions.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

CrazyCall Position In Our Categories

Knowing that companies have particular business-related demands, it is only sensible they steer clear of subscribing to an all-encompassing, ”best” business program. However, it is hard to discover such an app even among recognizable software solutions.
The best thing to undertake would be to write the various major factors which entail consideration including crucial features, costing, skill capability of staff, business size, etc. The second step is, you should follow through the research exhaustively. Browse through some of these CrazyCall analyses and look over the other software programs in your shortlist more closely. Such all-encompassing research ascertains you take out poorly fit software solutions and pay for the system which meets all the tools you require business requires.

Position of CrazyCall in our main categories:

TOP 50

CrazyCall is one of the top 50 Business Phone Systems products

CrazyCall is also listed in the following subcategories:

It's crucial to realize that hardly any app in the Call Center Software category is a perfect solution that can meet all the needs of various business types, sizes and industries. It may be a good idea to read a few CrazyCall Call Center Software reviews first as specific services may dominate exclusively in a really small group of applications or be prepared with a really specific type of industry in mind. Others might operate with a goal of being easy and intuitive and as a result lack complicated elements welcomed by more experienced users. You can also come across solutions that focus on a broad group of users and offer a complex feature base, but this in most cases comes at a higher cost of such a software. Ensure you're aware of your needs so that you get a service that offers specifically the functionalities you look for.

How Much Does CrazyCall Cost?

CrazyCall Pricing Plans:

Free Trial

Starter

$11/user/month

Team

$22/user/month

Professional

$45/user/month

CrazyCall offers three pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Starter –$11/user/month

  • 200 free monthly minutes per user to 123 countries
  • 3 maximum number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 45 days call recording storage
  • 45 days call history and reporting
  • No access restriction

Team – $22/user/month

  • 500 free monthly minutes per user to 123 countries
  • Unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 1 year call recording storage
  • 1 year call history and reporting
  • With access restriction

Professional – $45/user/month

  • 1250 free monthly minutes per user to 123 countries, unlimited calls to the US and Canada
  • unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • Unlimited call recording storage
  • Unlimited call history and reporting
  • With access restriction

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CrazyCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CrazyCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Polish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are CrazyCall pricing details?

CrazyCall Pricing Plans:

Free Trial

Starter

$11/user/month

Team

$22/user/month

Professional

$45/user/month

CrazyCall offers three pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Starter –$11/user/month

  • 200 free monthly minutes per user to 123 countries
  • 3 maximum number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 45 days call recording storage
  • 45 days call history and reporting
  • No access restriction

Team – $22/user/month

  • 500 free monthly minutes per user to 123 countries
  • Unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 1 year call recording storage
  • 1 year call history and reporting
  • With access restriction

Professional – $45/user/month

  • 1250 free monthly minutes per user to 123 countries, unlimited calls to the US and Canada
  • unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • Unlimited call recording storage
  • Unlimited call history and reporting
  • With access restriction

What integrations are available for CrazyCall?

Currently CrazyCall can integrate with numerous 3rd party apps through Zapier integrations. It also provides native Pipedrive integration.

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Reviewed By Nestor Gilbert
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