MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Share
Tweet
Share

CrazyCall Review

CrazyCall
Our score: 8.5 User satisfaction: 100%

What is CrazyCall?

Web-based telephony software CrazyCall is essentially a free call center platform designed to provide businesses’ sales and customer service much-needed support. What’s uncanny about the software is that it uses local phone numbers from more than 60 countries, this is very useful as it has been established that most people would opt to answer calls from unknown numbers if they come from within their area.

CrazyCall supports inbound and outbound sales processes, enabling teams to place calls from virtually anywhere. The tool comes with an application and browser extension, which can help you with your sales campaign management needs. It has an easy-to-use control panel, making it easy for even novices to use the product. In addition, CrazyCall can be helpful in project and campaign creation while allowing for the creation of call schedules.

The platform guarantees sales and productivity boost through a user-friendly, web-based application, available as a secure cloud service. Using modern technology and advanced artificial intelligence, Crazy Call provides support and control to  call center managers and agents, making it possible to reduce cost and increase revenue.

CrazyCall aims to make telesales campaigns easy for its users as it helps create campaigns without any hassle and can reach new customers in an instant. It also makes calling easy and effective, helping millions of businesses across the globe exceed their target revenues while improving interactions with their customers as well.

Overview of CrazyCall Benefits

CrazyCall is a free call center solution whose main function is to provide support to organizations’ sales and customer services. Its ability to use local numbers in more than 60 countries sets it apart from other services of its kind. This feature is quite useful for sales teams as people are known to accept calls from unknown sources as long as they come from near their area.

With CrazyCall, both your inbound and outbound sales activities are supported and your teams are given the capability to make calls from just about anywhere. You will also benefit from its native app and browser extension, which help fulfill your sales campaign needs. The software’s control panel is easy to use, enabling even novices to use the tool even without training. It likewise helps you in creating sales campaigns while allowing you to come up with call schedules.

The application’s browser extension is remarkable, allowing you to click and call numbers from the Web without copying and pasting. Manual entry of numbers using the keyboard is also possible. The extension can be used even if you do not open the entire app in a separate tab. Every call made from the platform is recorded, allowing you to replay or download them for later use. Such recordings are all stored safely in the cloud. This feature can really optimize quality control and boost your sales team’s performance.

What makes things even better is that the tool’s live dashboard uses both inbound and outbound call analytics, allowing for real time performance analysis and optimization. CrazyCall offers a conference call functionality, which enables you to talk with a number of people all at the same time. You can talk privately to a second caller, after which you can connect and resume your conversation with your first caller.

You do not need an IT team to set up the platform. In fact, you can set up everything by yourself and start making sales calls, questionnaires or a market research. The software’s records importer lets you import phone contacts and other information without the need for telco integration. Call list optimization is also available for users to set up calls more conveniently.

CrazyCall gives users the capability to set call queue management rules and manage multiple outbound projects at a time. It also has an automatic dialer, making call placement much easier while allowing for single calls. You can also come up with customized call scenarios using the tool’s script builder feature, through which you can make preparation for calls.

The product smoothly integrates with third-party apps that utilize Pipedrive and Zapier, which include CRM and ticketing systems. These integrations allows the software to automatically send data to other apps after calls are concluded.

Overview of CrazyCall Features

  • Call dialer and matching
  • Intuitive workflow
  • Call panel
  • Sales analytics
  • Fast setup
  • App integration
  • Cloud-based software
  • Team management

What Problems Will CrazyCall Solve?

Client database management

Unlike basic phones, CrazyCall enables sales teams to come up with various projects for different customer groups. This functionality can send specific projects to hundreds of individuals, allowing such undertakings to be excellently organized. Aside from saving valuable time, corporate teams’ efficiency receive a good boost from this feature.

Never lose a conversation again

CrazyCall allows support representatives to continue providing service to clients even as such customers are already talking with other agents. This is made possible with the solution’s capability to save entire call histories, which are readily accessible to all agents. They could also opt to leave notes to provide additional data on the nature of the concern. History logs display all incoming, outgoing and missed calls. This functionality is likewise useful to managers as they are able to check on particular customers without disturbing any agent.

Make your calls local

With CrazyCall, you can assign to agents any local number from more than 60 countries worldwide. This allows representatives to boost client calls easily. It also resolves the problem of customers not accepting calls. Good thing people are known to more likely to take calls from their own localities. This is a boon for sales teams as they can stay local to their customers, resulting in more prospects and conversions.

CrazyCall Position In Our Categories

Since companies have special business requirements, it is reasonable they steer clear of paying for an all-encompassing, “perfect” business program. Needless to say, it would be almost impossible to try to chance on such a software product even among well-known software solutions. The practicable thing to undertake is to tabulate the varied important functions that necessitate inspection including major features, pricing, technical skill aptitude of staff, business size, etc. Next, you must conduct your research systematically. Have a look at some of these CrazyCall reviews and look over the other software options in your list more closely. Such comprehensive research guarantees you take out unsuitable software products and select the one which offers all the tools you require business requires.

Position of CrazyCall in our main categories:

Every organization has different needs and needs a software that can be customized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no platform can provide perfect tools off-the-shelf. When you try to find a software system, first be sure what you need it for. Read some CrazyCall Call Center Software reviews and ask yourself do you desire basic tools or do you require advanced features? Are there any industry-specific tools that you are searching for? Get the answers to these queries to help your search. There are plenty of factors that you need to consider and these include your finances, specific business requirements, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the system that provides all that you want to enhance your firm efficiency and productivity.

How Much Does CrazyCall Cost?

CrazyCall Pricing Plans:

Free Trial

Starter

$11/user/month

Team

$22/user/month

Professional

$45/user/month

CrazyCall offers three pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Starter –$11/user/month

  • 200 free monthly minutes per user to 123 countries
  • 3 maximum number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 45 days call recording storage
  • 45 days call history and reporting
  • No access restriction

Team – $22/user/month

  • 500 free monthly minutes per user to 123 countries
  • Unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 1 year call recording storage
  • 1 year call history and reporting
  • With access restriction

Professional – $45/user/month

  • 1250 free monthly minutes per user to 123 countries, unlimited calls to the US and Canada
  • unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • Unlimited call recording storage
  • Unlimited call history and reporting
  • With access restriction

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CrazyCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CrazyCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Polish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular CrazyCall Alternatives

Top Competitors To CrazyCall By Price

Trending Call Center Software Reviews

Product name:
Score:
Satisfaction:
8.4
98%
8.0
N/A

CrazyCall Comparisons

CrazyCall user reviews

Incredible Application

Read full review >
Julius
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.11.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

User-Friendly and Effective Tool for Managing a Team

Read full review >
Rashawn
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 01.11.2019 Company Size: More than 100 Employees Industry: N/A

Awesome tool for our sales team

Read full review >
Claude
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.10.2019 Company Size: 11-50 Employees Industry: Internet

Performing fairly well

Read full review >
Ned
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.10.2019 Company Size: More than 100 Employees Industry: Outsourcing/Offshoring

Get more campaigns done

Read full review >
Adolf
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.10.2019 Company Size: 11-50 Employees Industry: Outsourcing/Offshoring

What are CrazyCall pricing details?

CrazyCall Pricing Plans:

Free Trial

Starter

$11/user/month

Team

$22/user/month

Professional

$45/user/month

CrazyCall offers three pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Starter –$11/user/month

  • 200 free monthly minutes per user to 123 countries
  • 3 maximum number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 45 days call recording storage
  • 45 days call history and reporting
  • No access restriction

Team – $22/user/month

  • 500 free monthly minutes per user to 123 countries
  • Unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 1 year call recording storage
  • 1 year call history and reporting
  • With access restriction

Professional – $45/user/month

  • 1250 free monthly minutes per user to 123 countries, unlimited calls to the US and Canada
  • unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • Unlimited call recording storage
  • Unlimited call history and reporting
  • With access restriction

What integrations are available for CrazyCall?

Currently CrazyCall can integrate with numerous 3rd party apps through Zapier integrations. It also provides native Pipedrive integration.

CrazyCall average rating:

Average score
4.6/5 (9 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Claude

PROS: We've been looking for an advance marker to help our team generate more potential customers and this solution gave us what we are looking for. It's a great system that offers many nice tools that our sales team use to generate numerous sales quotes.

CONS: When we purchased the solution, almost everything was in its launching phase. But eventually, they improved the service and the tools they provide.

Reviewed 7 months ago

Read full review >

The least favorable review

Kaylee

PROS: The quality of our calls has improved without spending a significant amount of money. CrazyCall is a solution that you won’t regret using. It is very easy to manage, the sound quality is very good, there’s built-in email functionality, the customer service team is very responsive and attentive to end user’s needs, and any more. We are even able to easily generate different types of reports. All functionalities and tools available are helpful to the team.

CONS: The platform is web-based so initially, our worries are related to the connection. But after using the system for a while, we discovered it won’t be a problem. Everything is great and we had an awesome experience. It’s easy to use and offers a lot of helpful functionalities such as the file transfer which is functionality not available in other similar products. The sound quality is good. We are able to handle stuff fast. And whenever we had problems with the system, we were able to reach the support team and receive a response immediately.

Reviewed 8 months ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Incredible Application

Read full review >
Julius
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.11.2019 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: It is very easy to use and offers lots of incredible tools. It is the best solution that my team has ever worked with. We had an amazing experience.

CONS: We don't have any issues with the software. Everything is working fine.

What do you think about this review? Great Poor

User-Friendly and Effective Tool for Managing a Team

Read full review >
Rashawn
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 01.11.2019 Company Size: More than 100 Employees Industry: N/A

PROS: The thing or tool that I benefited a lot and I really find incredible is the charts.

CONS: Generating data takes FOREVER! That's the only thing I don't like about the software.

What do you think about this review? Great Poor

Awesome tool for our sales team

Read full review >
Claude
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.10.2019 Company Size: 11-50 Employees Industry: Internet

PROS: We've been looking for an advance marker to help our team generate more potential customers and this solution gave us what we are looking for. It's a great system that offers many nice tools that our sales team use to generate numerous sales quotes.

CONS: When we purchased the solution, almost everything was in its launching phase. But eventually, they improved the service and the tools they provide.

What do you think about this review? Great Poor

Performing fairly well

Read full review >
Ned
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.10.2019 Company Size: More than 100 Employees Industry: Outsourcing/Offshoring

PROS: We had an amazing experience using CrazyCall right from the start and I highly recommend it to call center firms looking for a tool that will take their game to a whole new level. The tools and functionalities available will help you ensure that no opportunity is missed.

CONS: I don't like the need for Zapier Integrations in order to integrate the software with third-party applications.

What do you think about this review? Great Poor

Get more campaigns done

Read full review >
Adolf
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.10.2019 Company Size: 11-50 Employees Industry: Outsourcing/Offshoring

PROS: I like the dashboard. It's easy to read and use. The dialer is efficient and the call panel is great. I just love this software. It provides everything we need to manage a team and successfully pull off a campaign.

CONS: The platform is not that stable yet and we occasionally encounter glitches when making script. Also, I find reporting a bit lacking.

What do you think about this review? Great Poor

Easy-to-use web-based program

Read full review >
Kaylee
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: 11-50 Employees Industry: Technology

PROS: The quality of our calls has improved without spending a significant amount of money. CrazyCall is a solution that you won’t regret using. It is very easy to manage, the sound quality is very good, there’s built-in email functionality, the customer service team is very responsive and attentive to end user’s needs, and any more. We are even able to easily generate different types of reports. All functionalities and tools available are helpful to the team.

CONS: The platform is web-based so initially, our worries are related to the connection. But after using the system for a while, we discovered it won’t be a problem. Everything is great and we had an awesome experience. It’s easy to use and offers a lot of helpful functionalities such as the file transfer which is functionality not available in other similar products. The sound quality is good. We are able to handle stuff fast. And whenever we had problems with the system, we were able to reach the support team and receive a response immediately.

What do you think about this review? Great Poor

CrazyCall Review

Read full review >
Raymond
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: Outsourcing

PROS: The best thing I like about the software is the ability to see who among the agents are working and know the exact number of successful calls we've made. It is awesome and I love it!

CONS: No negative experience.

What do you think about this review? Great Poor

Excellent Application

Read full review >
Theo
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: Industry: Internet

PROS: It offers a lot of incredible features and functions yet remains very easy to use. The ability to always monitor the team and their tasks wherever I am, even when I'm not in our office is incredible and very helpful in ensuring that everyone does their job. It also helps me remain updated on any probable conflicts. Aside from that, I can also check the progress of our campaigns. Overall, CrazyCall is an amazing tool to use if you want your team to become more efficient and productive.

CONS: Errors occur when writing scripts. Platform stability is also a concern.

What do you think about this review? Great Poor

A very efficient program for providing top-notch customer service

Read full review >
Reggie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2019 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: We are able to accommodate and pull off campaigns of any size or level, thanks to the wide range of available tools. There's also the up-to-date email integration feature and amazing general configuration. Overall, the service is great.

CONS: Things are still in progress. Social networks are not yet fully integrated. Hopefully, they finish and fix things up soon.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

CrazyCall has rebranded!
They're now called:

Logo

Get the latest info about their software in the review below:

Read Channels Review