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User review of CyberSource

Robust and reliable product

- by Donna

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I like that I can get quick help if needed but I don’t need help that often because everything is clear and straightforward. It is reliable solution and its support team is always ready to help or answer your questions, they are responsive and knowledgeable.

What aspects are problematic or could work better?

We don’t get advanced notice, they’re saying that they send emails to some contacts on the account but we don’t get them, maybe this is an issue with our exchange server.

What specific problems in your company were solved by this product?

We cannot imagine our work without CyberSource. All our customers’ credit cards are secured and stored within the system.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Financial Services

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.