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CyberSource Review

CyberSource
Our score: 8.9 User satisfaction: 89%

What is CyberSource?

CyberSource is a provider of payment management services that cover the complete portfolio of services that simplify and automate payment operations. The platform is being utilized to process online payments, streamline fraud management, and simplify payment security. At present, over 400,000 businesses around the world use CyberSource as their payment solution despite of the difference in their business needs.

Established in 1994, CyberSource prides itself in being the world’s first eCommerce payment management company. It has strengthened as an eCommerce leader when it acquired Authorize.net in 2007. Since 2010, it is a part of Visa Inc. as a subsidiary while continuing to make strides in eCommerce.

Overview of CyberSource Benefits

With CyberSource’s one connection, users can accept payments in more than 190 countries and more than 40 currencies while enjoying features such as a global fraud management, and secure acceptance and tokenization technologies that secure payment transactions across channels and remove sensitive payment data from the environment. There are also experience fraud analysts available to help monitor and tune the process based on worldwide trends.

The single connection also lets users accept payments across multiple channels as well from web to mobile, and even call center, with universal token and central database of transactions, supporting all channels, provides a consolidated view of customer activity that can be leveraged for customer analysis and marketing activities. At the same time, there are also Format-preserving tokens built into the platform that cannot be reverse-engineered, enabling users to process payments, manage chargebacks and handle support queries safely.

CyberSource provides enterprise-class solutions to merchants worldwide in various industries, whether they are in retail, travel, business services, education, non-profit agencies, or in e-government. As having started as a platform focused on digital goods commerce, the platform has a comprehensive payment management solution for media and entertainment, retail, travel, and small business. It also enables users to reach more customers with a simple switch-to-issuer connection to CyberSource through VisaNet.

Overview of CyberSource Features

  • Cross-Channel Payments
  • Gateway & Processing Connections
  • Payment Cards
  • Direct Debit & Bank Transfers
  • Global Tax Calculation
  • Secure Acceptance Web/Mobile
  • Decision Manager
  • Managed Risk Services
  • Export Compliance
  • Payer Authentication
  • Online and Mobile Digital Payments
  • Secure Acceptance Web/Mobile
  • Payment Tokenization
  • Decision Manager
  • Account Takeover Protection
  • Loyalty Fraud Management
  • Fraud Alert
  • Delivery Address Verification

CyberSource Position In Our Categories

Since businesses have their own business needs, it is only wise that they steer clear of preferring an all-in-one, ideal software system. Having said that, it would be almost impossible to stumble on such a software system even among widely used software systems. The sensible thing to do is to set down the numerous significant factors which demand deliberation such as major features, price plans, technical skill competence of staff members, organizational size, etc. Then, you must follow through the research thoroughly. Browse over some CyberSource review articles and explore each of the software options in your list in detail. Such well-rounded product investigation ascertain you avoid mismatched software products and choose the system that provides all the function you require business requires for success.

Position of CyberSource in our main categories:

TOP 20

CyberSource is one of the top 20 Payment Gateway products

If you are considering CyberSource it might also be a good idea to analyze other subcategories of Payment Gateway gathered in our base of B2B software reviews.

Each company has different requirements and needs an application that can be personalized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no platform can offer perfect functionality off-the-shelf. When you try to find a software app, first be sure what you want it for. Read some CyberSource Payment Gateway reviews and ask yourself do you need basic features or do you require complex tools? Are there any industry-specific functionalities that you are searching for? Obtain the answers to these queries to aid your search. There are plenty of factors that you need to consider and these include your budget, particular business requirements, your organization size, integration needs etc. Take your time, use a few free trials, and finally zero in on the system that presents all that you want to enhance your company competence and productivity.

How Much Does CyberSource Cost?

CyberSource Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CyberSource’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and try the product for free.

User Satisfaction

Positive Social Media Mentions 51
Negative Social Media Mentions 6

We realize that when you make a decision to buy Payment Gateway it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CyberSource reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CyberSource. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CyberSource Comparisons

CyberSource user reviews

Easy to use payment gateway

Read full review >
Marjolaine
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.11.2019 Company Size: More than 100 Employees Industry: Media Production

Payment management gateway we can depend on

Read full review >
Kali
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.10.2019 Company Size: More than 100 Employees Industry: Apparel & Fashion

Provides transparency of each payment transaction

Read full review >
Jannie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

Easy order processing with CyberSource

Read full review >
Nelda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 13.09.2019 Company Size: 1-10 Employees Industry: Staffing and Recruiting

A highly recommended payment option for phone and online transactions.

Read full review >
Jen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Building Materials

What are CyberSource pricing details?

CyberSource Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

CyberSource’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and try the product for free.

What integrations are available for CyberSource?

CyberSource uses open APIs to offer companies the necessary resources to build their own payment management systems. Some of the resources include:

  • Android Pay
  • Apple Pay
  • Secure Acceptance
  • Visa Checkout
  • Simple Order API and SOAP Toolkit API
  • Virtual Terminal

CyberSource average rating:

Average score
4.6/5 (13 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Marjolaine

PROS: CyberSource provides an easy to use payment solution for my business. Easy to navigate and well laid out. The interface looks pretty simple but attractive and intuitive.

CONS: I like everything about CyberSource. Nothing to dislike, anyway.

Reviewed 5 months ago

Read full review >

The least favorable review

Cliff

PROS: It's really speedy and easy to ask for help whenever you need. What's more, it's a rare instance of you asking for help. Their service is extremely dependable. When you want to ask or make an inquiry to anyone, support would respond almost immediately. They would ensure your call is authorized before proceeding and know the ins and outs of issues and aspects of the software.

CONS: The only time we encountered real problems involved the software's upgrades and system updates. We were never informed ahead of time. They claim to have been sending e-mails to account holders. At times, we don't receive them. There's a possibility that the problem may have something to do with our own exchange server. It may be repsonsible in blocking e-mails with blocked words.

Reviewed 2 years ago

Read full review >

More reviews from 13 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Easy to use payment gateway

Read full review >
Marjolaine
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.11.2019 Company Size: More than 100 Employees Industry: Media Production

PROS: CyberSource provides an easy to use payment solution for my business. Easy to navigate and well laid out. The interface looks pretty simple but attractive and intuitive.

CONS: I like everything about CyberSource. Nothing to dislike, anyway.

What do you think about this review? Great Poor

Payment management gateway we can depend on

Read full review >
Kali
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.10.2019 Company Size: More than 100 Employees Industry: Apparel & Fashion

PROS: What I like most about CyberSource is the “fraud source” feature, which helps us detect if the transaction is suspicious or not. The feature does this by allowing us to mark the order/customer as “for review” or “suspect.” With this capability, we are given better control of both orders and customers by knowing their risk levels.

CONS: The data for the transaction is only saved for six months, and I think this is a little downside for users. I wish they could extend it to one year or more.

What do you think about this review? Great Poor

Provides transparency of each payment transaction

Read full review >
Jannie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 17.09.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I like that this CyberSource provides me different ways to search through my payments and other transactions. This provides me the capability to view the data about my activities and the reason why my payment is declined.

CONS: The software is good, but its UI is a bit off and hard to analyze. This is not a big deal, though.

What do you think about this review? Great Poor

Easy order processing with CyberSource

Read full review >
Nelda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 13.09.2019 Company Size: 1-10 Employees Industry: Staffing and Recruiting

PROS: I like that CyberSource allows us to track our previous payment through transaction history. Besides this capability, it also acts as an additional banking tool for managing our existing funds. Oh, not to mention, the site’s layout and design are easy to understand and use. Simply amazing!

CONS: While using the solution, I find it very helpful and reliable. The site is always responsive. It doesn’t crash or even slow down. It provides me the fastest way to process payments online.

What do you think about this review? Great Poor

A highly recommended payment option for phone and online transactions.

Read full review >
Jen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Building Materials

PROS: Implementing it in today's systems is easy to do. It's an all-around answer for an online shopping cart, merchant account, online payment, and customer support. It's made well and caters payments via a phone call or online. It's intially built to accept major e-checks and credit cards. This software has backend support to ensure everyone successfully utilizes their system.

CONS: If catering to large payment volumes (either via the internet or phone), fees would tend to get a bit steep. A fee of $0.35 is charged per transation. Mastercards and Visa are subjected to a 2.39% discount. But then again, it could be the typical amount seen in most payment processing systems today.

What do you think about this review? Great Poor

I can create and modify rules with CyberSource

Read full review >
Jarrett
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 28.08.2019 Company Size: More than 100 Employees Industry: N/A

PROS: Creating and modifying rules with CyberSource is what I like the most. Also, it gives me the ability to mark customers as “suspect” so they are no longer permitted to place orders. I can also mark my trusted customers, so when they can place their orders uninterruptedly.

CONS: It’s a bit disappointing that CyberSource doesn’t allow multiple logins for a variety of countries, including USA, UK, Canada, and more. I find it hard to login when I need to switch profiles or accounts.

What do you think about this review? Great Poor

A worthy payment processor that I constantly use!

Read full review >
Kent
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: CyberSource is simple to utilize. It's able to do what it's expected to do. I rarely encountered issues with order processing or subscription renewals. It's easy to spot the things needed after logging in. It's easy to spot and manage a customer subscriptions/transactions.

CONS: At the moment, they're still not looked as a "Merchant of Record.' For certain people, that can be news. They're also incapable of dealing with international currencies or taxes.

What do you think about this review? Great Poor

Great tool for managing my e-commerce site

Read full review >
Russell
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.10.2018 Company Size: More than 100 Employees Industry: Building Materials

PROS: I like that I can implement it into other existing systems. It is great tool for merchant account, payments and online shopping cart. I like the design and flexible payments that can be taken online and through mobile app. You can include all credit cards and e-checks. In addition, it provides all of the back end support needed for the system. There are lot of security stepst and anti fraud features.

CONS: The fees can be little high when doing the payment through phone or online. Master and Visa has 2.39% discount fee. Overall, the product works great and I haven’t run into some issues.

What do you think about this review? Great Poor

A highly secure payment solution.

Read full review >
Leticia
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: We found out how adaptable this software can be in carrying out a number of things. Their bolster group is exceptional. I like their basic API in making installment exchanges. Components such as Fraud Detection, Payment Tokenization, and Device Fingerprint ensures your business is secure from top to bottom. Documentation is direct and simple enough to implement.

CONS: There's nothing specific that I hate with CyberSource. They've been hanging around for years now and have done a lot of wonders the whole time. Their Debugging functionality could use some simplicity and be less demanding. Their HOP page customization alternative options can be a straining at times.

What do you think about this review? Great Poor

Great payment solution

Read full review >
Pete
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like this product’s API and the team behind the product helped me to install some changes. It has great features for Fraud detections, address verification administration, payment tokenization, and fingerprint feature. Also, I have to say that the documentation is straightforward and execute it has quick reaction time for bolster demands as well.

CONS: I don’t have dislikes about this product, I’ve been using it for some time and all I have to say is that they could make it even more friendlier. The customization is perfect and features are awesome.

What do you think about this review? Great Poor

Robust and reliable product

Read full review >
Donna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.01.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: I like that I can get quick help if needed but I don’t need help that often because everything is clear and straightforward. It is reliable solution and its support team is always ready to help or answer your questions, they are responsive and knowledgeable.

CONS: We don’t get advanced notice, they’re saying that they send emails to some contacts on the account but we don’t get them, maybe this is an issue with our exchange server.

What do you think about this review? Great Poor

A robust software with excellent support.

Read full review >
Cliff
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.12.2017 Company Size: More than 100 Employees Industry: Financial Services

PROS: It's really speedy and easy to ask for help whenever you need. What's more, it's a rare instance of you asking for help. Their service is extremely dependable. When you want to ask or make an inquiry to anyone, support would respond almost immediately. They would ensure your call is authorized before proceeding and know the ins and outs of issues and aspects of the software.

CONS: The only time we encountered real problems involved the software's upgrades and system updates. We were never informed ahead of time. They claim to have been sending e-mails to account holders. At times, we don't receive them. There's a possibility that the problem may have something to do with our own exchange server. It may be repsonsible in blocking e-mails with blocked words.

What do you think about this review? Great Poor

Simple, reliable, and secure payment solution

Read full review >
Marcus
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: N/A

PROS: I like that it’s simple and easy to use and I like that I can create fraud rules. It has great security level and wonderful payment processor. You have support team available 24/7. Also, the payment gateway services are flexible and professional for merchants.

CONS: The administration tool needs some improvements. This is great service I don’t have complaints about it.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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