Cost extra money, makes stupid choices

What are the best aspects of this product?

Automatic scheduling is the most convenient feature, but is willingly sacrificed for a different product that has better accuracy or reporting

What aspects are problematic or could work better?

Reporting leaves so much to be desired, support doesn't know their own product and offers solutions that arent even possible

What features/services would you like to see in future versions of this product?

Accuracy, Common sense

What specific problems in your company were solved by this product?

The automatic scheduling seems helpful, but requires users to be up to date on their unavailability which turned out to be counter productive

Are you a current user of this product?

Yes