Closes sales with ease

What are the best aspects of this product?

Since I started using this tool for more than 5 years, it has been impressive. It offers reliable and highly responsive customer support. Their customer support representatives know what they are doing. Whenever you make a call to them asking for help on a particular issue, they are always there for you. If they do not have a solution at the time, they will get back to you with a solution as soon as possible. For all those years I have been a user of DialogTech, they have been evolving with time in terms of the features they add in the tool. They address the requirements of their clients which gives users the needed support to perform better.

What aspects are problematic or could work better?

In terms of functionality, this tool is impressive all-round. It offers the best platform and features that allow you to convert your lead as soon as possible. However, for the long time we have been their clients, it is only once that I have seen then review the pricing on our account to ascertain that we are getting value for our money. This has not happened again which may imply that probably we are overpaying on the best part of using this tool. It would be nice if they could be reviewing our account for pricing to guarantee us that we are not paying more than we should be.

What specific problems in your company were solved by this product?

It has improved our sales and marketing efforts all-round. We are able to communicate well with our marketing agency where it is possible to analyze the strategies they are applying to improve sales on our end. With the call conversion option that Dialogtech comes with, it is possible to manage all lead sources and convert them at a higher rate. It gives us an upper edge when it comes to increasing our sales and evaluating what our marketing agency is doing on the internet to put us ahead of our competitors. When it comes to getting the job done, this tool has made it for us and we can now enjoy increased sales and a long term relationship with our agency.

Are you a current user of this product?

Yes