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DialogTech REVIEW

Marketing Software

9 user reviews
USER SATISFACTION N/A
OUR SCORE 8.5

What is DialogTech?

Designed for the marketing, sales, and support departments and teams of enterprise marketers and digital agencies, DialogTech is a voice management platform that functions mainly as a call analytics and automation solution that aids users to optimize their mobile marketing, drive sales and conversions, and increase ROIs by providing call attribution data and integrated voice-based marketing and  insights sales acceleration technologies.

DialogTech also functions as a marketing automation software that utilizes call tracking, virtual receptionist, voice broadcasting, virtual call center, and call center to promote growth in contacts, deliver personalized call experience, and optimize call control. According to its prominent customers, this voice management platform has been reducing their cost per call or conversation as the  technology makes marketers build confidence in  investing in campaigns that drive calls.

Overview of DialogTech Benefits

Described as a powerful feature of DialogTech is its call and marketing attribution. With this feature, users can measure how their marketing campaigns and websites perform in terms of generating calls. The platform is using the Google Ads Extension Technology that provides users data as to which keywords have triggered calls. Google Ad extensions are the click-to-call buttons that are seen on Google paid ads. Furthermore, DialogTech has the capability to capture website interaction wherein it provides data on visitors’ site activities before, during, and after a call. It also gives the page from where the call was made. Having such rich-data analytics enables users to improve and fine-tune their marketing campaigns to drive more calls and increase ROIs.

Another feature of DialogTech is its conversation analytics. It has an advanced call filtering technology by which calls are sorted based on marketing source, spoken words, caller location, conversation tags, and franchise to gain valuable insights on what happened during calls and conversations and determine lead quality. This eliminates the time-consuming analysis of call transcriptions and recordings since the platform  automatically add tags to conversations. Hence, sales managers would be able to evaluate the performance of their sales agents more effectively and check if they are following approved scripts or mentioning promos during calls.

DialogTEch is also using a sophisticated but easy to set up hosted IVR (Interactive Voice Response) that automatically qualifies phone leads before they are passed to the sales department. Furthermore, this  IVR technology allows users to conduct market research, lead generation campaigns, and phone surveys without the need of getting assistance from IT specialist to set them up. This feature is configurable over the cloud/web and reduces company spending and costs because it replaces the support provided by customer service representatives while maintaining good customer experience.

Overview of DialogTech Features

  • Call Attribution
  • Marketing Attribution
  • Conversation Analytics
  • Hosted IVR
  • Customer Journey Optimization
  • Custom Insights
  • Integrations

DialogTech Position In Our Categories

Position of DialogTech in our main categories:

200

DialogTech is one of the top 200 Marketing Software products

200

DialogTech is one of the top 200
Marketing Software products


If you are interested in DialogTech it could also be beneficial to investigate other subcategories of Best Marketing Software gathered in our base of B2B software reviews.Campaign Management Software, Content Marketing Software, Search Marketing Software

Every enterprise has its own characteristics, and can call for a special Marketing Software solution that will be adjusted to their business size, type of clients and staff and even particular industry they deal with. We advise you don't count on getting a perfect services that will work for each business regardless of their history is. It may be a good idea to read a few DialogTech reviews first and even then you should remember what the service is supposed to do for your business and your staff. Do you need a simple and straightforward service with only essential features? Will you really make use of the complex functionalities needed by pros and large enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to get a reliable service that will match your budget.

How Much Does DialogTech Cost?

DialogTech Pricing Plans:

Contact DialogTech For Pricing Details.

User Satisfaction

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DialogTech reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with DialogTech. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

DialogTech User Reviews


Angel 2 months ago
Verified
user



Elias 3 months ago
Verified
user



Christie 4 months ago
Verified
user



Jeannette 6 months ago
Verified
user


What are DialogTech pricing details?

DialogTech Pricing Plans:

Contact DialogTech For Pricing Details.

What integrations are available for DialogTech?

DialogTech supports integrations with other marketing platforms and CRM, bid management, and web analytics solutions. The software can be integrated with the following:

  • Google AdWords
  • Google Universal Analytics
  • Convertro
  • Adobe Analytics
  • Facebook
  • Instagram
  • Kenshoo
  • Marin Software
  • IGNITIONONE
  • ACQUISIO
  • doubleclick
  • Adobe Media Optimizer
  • Salesforce
  • Microsoft Dynamics
  • Marketo
  • Optimizely
  • Genesys
  • SIGNAL
  • Google Tag Manager
  • TEALIUM
  • CAKE
  • yext
  • LiveRamp

User reviews


User reviews in total: 9

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The most favorable review

Angel

2 months ago


Pros:
I loved the customer support that DialogTech has. They are very helpful from the training period to when you get the product up and running. They were able to offer assistance when I wanted to install the product into my system. They were with me every step of the way and whenever needed help, they would pick up my calls. The click to call conversions feature is intuitive and works fast to collect all the conversations of potential customers you want to convert. This way, you will be able to analyze how well different campaigns are performing. It helps to set up click to call feature such that calls are made automatically to potential customers when you are in the office for the purpose of convenience.

Cons:
Although it has a great reporting feature, I would prefer if the reports were more detailed. It does not offer a simple to interpret report in the form of graph or any other easy to interpret form. It would be better if such a report was available automatically when you login. This would help to understand how the adverting campaigns. At the moment, the reports are working fine but they could be improved with graphical presentation which would be easy to understand and follow. All in all, the experience with this tool is none like other and I love all that it has to offer.

The least favorable review

Kathy

3 months ago


Pros:
The customer support is reliable to a point where you can depend on then to help you out whenever you face a problem. They respond to calls from users which is amazing on my part. When it comes to the installation of this product, it is easy. You can get started with ease which makes everything smooth. Whenever clients point out an issue or suggest a feature that once added in the tool it would be of huge help, the DialogTech team is willing to improve on that. It thus takes care of the needs and requirements of the clients which is bliss. It also has an API which is very helpful.

Cons:
Apart from all the good things this tool brings, it has its drawbacks. The API can be difficult or overwhelming to use. It makes it difficult to customize the tool the way you want according to the needs of your business. If you want to customize, you have to go through a tiring process which not only requires a lot of effort but also time on your part. It would be better if the API was made simple so that it would be easy to customize the tool. Other than that, it helps to drive sales in a big way.

Published 2 months ago
Verified
user
I loved the customer support that DialogTech has. They are very helpful from the training period to when you get the product up and running. They were able to offer...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The customer support is reliable to a point where you can depend on then to help you out whenever you face a problem. They respond to calls from users which is amazing on...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It has done it for us in terms of knowing when and what leads were searching for on our site. This allows us to target then and reach out to them so that we can convert...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Since I started using this tool for more than 5 years, it has been impressive. It offers reliable and highly responsive customer support. Their customer support...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It boosts our marketing efforts when it comes to conversion. We are able to know which landing page works best in converting leads. With this tool, it is possible to get...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It makes things easy. From the time you set it to when you want to set up numbers within the system. DialogTech equips us with the right skills to make the best use of...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like everything about this product. It has come out as a reliable tool to help with managing and converting leads within a short period of time. When it comes to...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The product works fine on my end. I love the features that it brings to me. The one thing I liked about Dialogtech is the fact that it has a highly responsive and...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I like that it integrates well with Google Analytics. I am therefore able to keep track of the paid search campaigns without much hustle. It is a must have tool if you...



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