Designed for the marketing, sales, and support departments and teams of enterprise marketers and digital agencies, DialogTech is a voice management platform that functions mainly as a call analytics and automation solution that aids users to optimize their mobile marketing, drive sales and conversions, and increase ROIs by providing call attribution data and integrated voice-based marketing and insights sales acceleration technologies.
DialogTech also functions as a marketing automation software that utilizes call tracking, virtual receptionist, voice broadcasting, virtual call center, and call center to promote growth in contacts, deliver personalized call experience, and optimize call control. According to its prominent customers, this voice management platform has been reducing their cost per call or conversation as the technology makes marketers build confidence in investing in campaigns that drive calls.
Described as a powerful feature of DialogTech is its call and marketing attribution. With this feature, users can measure how their marketing campaigns and websites perform in terms of generating calls. The platform is using the Google Ads Extension Technology that provides users data as to which keywords have triggered calls. Google Ad extensions are the click-to-call buttons that are seen on Google paid ads. Furthermore, DialogTech has the capability to capture website interaction wherein it provides data on visitors’ site activities before, during, and after a call. It also gives the page from where the call was made. Having such rich-data analytics enables users to improve and fine-tune their marketing campaigns to drive more calls and increase ROIs.
Another feature of DialogTech is its conversation analytics. It has an advanced call filtering technology by which calls are sorted based on marketing source, spoken words, caller location, conversation tags, and franchise to gain valuable insights on what happened during calls and conversations and determine lead quality. This eliminates the time-consuming analysis of call transcriptions and recordings since the platform automatically add tags to conversations. Hence, sales managers would be able to evaluate the performance of their sales agents more effectively and check if they are following approved scripts or mentioning promos during calls.
DialogTEch is also using a sophisticated but easy to set up hosted IVR (Interactive Voice Response) that automatically qualifies phone leads before they are passed to the sales department. Furthermore, this IVR technology allows users to conduct market research, lead generation campaigns, and phone surveys without the need of getting assistance from IT specialist to set them up. This feature is configurable over the cloud/web and reduces company spending and costs because it replaces the support provided by customer service representatives while maintaining good customer experience.
Position of DialogTech in our main categories:
DialogTech is one of the 200
If you are interested in DialogTech it might also be a good idea to investigate other subcategories of Best Marketing Software listed in our base of SaaS software reviews.Email Marketing Software, Campaign Management Software, Search Marketing Software
It is crucial to realize that almost no software in the Marketing Software category is going to be a perfect solution able to fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few DialogTech reviews first as specific services can excel exclusively in a very small set of applications or be designed with a very specific industry in mind. Others might function with an intention of being simple and intuitive and therefore lack advanced features needed by more experienced users. You can also come across solutions that cater to a large group of users and give you a rich feature toolbox, however this usually comes at a more significant cost of such a solution. Be certain that you're aware of your needs so that you get a solution that offers specifically the features you search for.
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We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DialogTech reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with DialogTech. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
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DialogTech supports integrations with other marketing platforms and CRM, bid management, and web analytics solutions. The software can be integrated with the following:
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10 months ago
Pros: It has done it for us in terms of knowing when and what leads were searching for on our site. This allows us to target then and reach out to them so that we can convert them. It applies phone swapping technology where you can get all the numbers of leads and try to reach out to them. Our sales team is able to react within a short period before the customer changes their mind. In the process, our chances of converting that lead, is high. DialogTech has become a successful product in this program and we can now manage call lead sources without much effort.
Cons: At the start, it was not all good on our side. It was not possible to know what we were doing wrong since our phone calls were down. This came as a surprise on our end as we thought we were doing everything right. The next best possible thing we did was to ask help from customer support. This help did not come as fast as we would have expected it. It took too long, about a month, to resolve the situation which was very disappointing. It would be better if such issues are solved within a short timeline for ease of use of the product. All in all, we were able to get back on track after the issue was resolved.
9 months ago
Pros: I like that it integrates well with Google Analytics. I am therefore able to keep track of the paid search campaigns without much hustle. It is a must have tool if you are using paid advertising which results to phone transactions. This is because the product is easy to install into your system and track all call leads. When it comes to managing all the calls you make to your leads, this tool has the right features for that. It equips you with features that allow you to route calls and handle any incoming call from a potential client so that you can convert them easily. It is an ever evolving tool based on the requirements of the users, which means that they add more features as a result.
Cons: It provides a challenge to someone who is not used to this kind of technology. Since you will be using your phone much in managing your clients, you need to have a tight grasp of what to expect. The features can be too overwhelming at times. It gives any new user something to work with. This may not be the fault of the DialogTech team as it is the role of the user to know all the features. With the many options that this tool brings you may find yourself stuck between which option is the best to go with. Luckily, when you get the hang of things and know what you want from this product, it is great.
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