Enhances tracking of lead calls

What are the best aspects of this product?

It makes things easy. From the time you set it to when you want to set up numbers within the system. DialogTech equips us with the right skills to make the best use of the product. With our sales team, we are able to execute different actions, within the system without much hustle. Whenever we face an issue, we can reach out to the sales team or the customer support representative. They are highly responsive to our queries and do all they can to give a solution within no time. It is easy to use and train someone else where you can login to the system and see how everything is set up.

What aspects are problematic or could work better?

Although it has great reporting features, there is still much to be done on how you can manage multiple accounts and clients. For example, it is not possible to create multiple login for different clients. This means that you have to use a single login account when you want to bring in all other clients to view the accounts. This means that you have to share the login details which can be a security issue. I would prefer each client to have their own login details for their accounts so as to guarantee security for my account. Also, the exporting feature across different accounts is not that intuitive. It is not possible to export in bulk. I would like the developers of the tool to develop an API in order to enable this feature work for the better.

What specific problems in your company were solved by this product?

It has managed to improve how well we follow up on leads. With or team on set, it is easy to follow up on a lead and convert them. DialogTech equips us with the right features to be able to track lead sources using a call. This way, you will be able to evaluate how well your advertising campaigns like the pay per click are performing. Apart from that, it helps to record calls to leads with the aim of determining their value in terms of whether they are short term customers or long term. Ours clients are able to score leads with ease thanks to the lead scoring functionality that DialogTech has.

Are you a current user of this product?

Yes