Generates reliable reports

What are the best aspects of this product?

I like that it integrates well with Google Analytics. I am therefore able to keep track of the paid search campaigns without much hustle. It is a must have tool if you are using paid advertising which results to phone transactions. This is because the product is easy to install into your system and track all call leads. When it comes to managing all the calls you make to your leads, this tool has the right features for that. It equips you with features that allow you to route calls and handle any incoming call from a potential client so that you can convert them easily. It is an ever evolving tool based on the requirements of the users, which means that they add more features as a result.

What aspects are problematic or could work better?

It provides a challenge to someone who is not used to this kind of technology. Since you will be using your phone much in managing your clients, you need to have a tight grasp of what to expect. The features can be too overwhelming at times. It gives any new user something to work with. This may not be the fault of the DialogTech team as it is the role of the user to know all the features. With the many options that this tool brings you may find yourself stuck between which option is the best to go with. Luckily, when you get the hang of things and know what you want from this product, it is great.

What specific problems in your company were solved by this product?

It has given us a lifeline when it comes to managing the return on investment for our paid search campaigns. We are able to determine how the search campaigns we pay for impact on our revenue or sales. Using the phone we can convert leads within a short period and increase our revenue as a result. With DialogTech, it is possible to know how much further you can go with the paid campaigns. This allows us to make the best use of the paid search campaigns without missing an opportunity for more conversions. We can compute the return on investment on our campaign and how much conversion we have registered using the phone. All that data is made clear through the reports the product generates.

Are you a current user of this product?

Yes