Great customer support

What are the best aspects of this product?

I loved the customer support that DialogTech has. They are very helpful from the training period to when you get the product up and running. They were able to offer assistance when I wanted to install the product into my system. They were with me every step of the way and whenever needed help, they would pick up my calls. The click to call conversions feature is intuitive and works fast to collect all the conversations of potential customers you want to convert. This way, you will be able to analyze how well different campaigns are performing. It helps to set up click to call feature such that calls are made automatically to potential customers when you are in the office for the purpose of convenience.

What aspects are problematic or could work better?

Although it has a great reporting feature, I would prefer if the reports were more detailed. It does not offer a simple to interpret report in the form of graph or any other easy to interpret form. It would be better if such a report was available automatically when you login. This would help to understand how the adverting campaigns. At the moment, the reports are working fine but they could be improved with graphical presentation which would be easy to understand and follow. All in all, the experience with this tool is none like other and I love all that it has to offer.

What specific problems in your company were solved by this product?

It can be difficult to convert a lead by merely managing them to the time they order. They can change their mind in between and thus the need to move fast and personalize your strategy. DialogTech has made it possible for us to get in touch with leads as soon as they fill out our form online. It gives us a better edge to close that sale since they will not have time to look elsewhere. At this time, it will be easy to convert them since they have already shown interest to buy from us by filling the form. This product has led to the increase of sales and within a short period of time.

Are you a current user of this product?

Yes