Helps with testing the performance of campaigns

What are the best aspects of this product?

The customer support is reliable to a point where you can depend on then to help you out whenever you face a problem. They respond to calls from users which is amazing on my part. When it comes to the installation of this product, it is easy. You can get started with ease which makes everything smooth. Whenever clients point out an issue or suggest a feature that once added in the tool it would be of huge help, the DialogTech team is willing to improve on that. It thus takes care of the needs and requirements of the clients which is bliss. It also has an API which is very helpful.

What aspects are problematic or could work better?

Apart from all the good things this tool brings, it has its drawbacks. The API can be difficult or overwhelming to use. It makes it difficult to customize the tool the way you want according to the needs of your business. If you want to customize, you have to go through a tiring process which not only requires a lot of effort but also time on your part. It would be better if the API was made simple so that it would be easy to customize the tool. Other than that, it helps to drive sales in a big way.

What specific problems in your company were solved by this product?

It has helped us to solve numerous business problems. DialogTech has come out to help us track cookie and phone call data from our customers. This way, we are able to analyze different advertising campaigns and produce data in metric terms to see how each campaign is working to drive sales. This product has made all this easy on our end and thus reliable. When it comes to getting the right data for your customers, DialogTech has managed to make it possible for us to generate both phone calls and cookie data for effective analysis and decision making of our team.

Are you a current user of this product?

Yes