Manages call lead sources

What are the best aspects of this product?

It has done it for us in terms of knowing when and what leads were searching for on our site. This allows us to target then and reach out to them so that we can convert them. It applies phone swapping technology where you can get all the numbers of leads and try to reach out to them. Our sales team is able to react within a short period before the customer changes their mind. In the process, our chances of converting that lead, is high. DialogTech has become a successful product in this program and we can now manage call lead sources without much effort.

What aspects are problematic or could work better?

At the start, it was not all good on our side. It was not possible to know what we were doing wrong since our phone calls were down. This came as a surprise on our end as we thought we were doing everything right. The next best possible thing we did was to ask help from customer support. This help did not come as fast as we would have expected it. It took too long, about a month, to resolve the situation which was very disappointing. It would be better if such issues are solved within a short timeline for ease of use of the product. All in all, we were able to get back on track after the issue was resolved.

What specific problems in your company were solved by this product?

It has improved the number of people who walk into the dealerships. Without DialogTech, it would have been impossible to know exactly what customers were looking for. Luckily, we can now determine what customers want with the phone number technology that comes with this product. The call is made to the source lead and that is how we get customers to come into the dealerships. This has improved sales on our part and we can thank DialogTech for that. It has made it easy for our team to work well in terms of converting leads into buying customers for our clients. In short, it provides a conducive and working strategy for conversion.

Are you a current user of this product?

Yes