An efficient communications solution for our business

What are the best aspects of this product?

I enjoy how the Dialpad seamlessly integrates with Chrome and Gmail, linking all of my contact data. I also appreciate that it doubles as an instant messaging platform for quick messages sent between colleagues when an email would be unnecessary and cumbersome. Since it keeps everything in one place and tracks a lot of call data such as the date, time, length of call, who answered it, call transfers, etc., it makes finding, tracking and reviewing information easier to do.

What aspects are problematic or could work better?

The business that I work for cannot use headsets and instead it connects Dialpad with physical phone terminals. Sometimes the lag between the two components becomes inconvenient. For instance, if I hang up a call on my physical phone terminal and another call comes in a few seconds later, I'm not able to answer it because my physical device hasn't caught up to the web app. It's a fairly minor inconvenience, but still causes some headache. Also, because we are using physical phones, transferring calls can be inconvenient as well.

What specific problems in your company were solved by this product?

Before, each of our offices was on it's own phone grid. As such, we were unable to look up direct lines to colleagues at other locations or transfer calls to them. We had to transfer calls to the main number of each location and go from there. Dialpad has certainly made things more efficient in a lot of ways, despite some issues mentioned previously.

Are you a current user of this product?

Yes