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Dialpad REVIEW

Communications Software

11 user reviews
USER SATISFACTION 95%
OUR SCORE 8.4

What is Dialpad?

Dialpad is a useful web application which helps you improvise and take your business communication to the next level. It enables you to communicate with your clients, employees and other businesses with utmost ease making your business communication more efficient and effective.

Considering the modern market, Dialpad is a relatively new software but the progress that it has made is quite remarkable. With some highly useful integrations and scalable features, Dialpad has sought the attention of the most renowned brands in the world at present.

Whether it is voice based communication or text messages, Dialpad has great solutions for them all. It takes your communication to a new level so that you also enjoy your time while speaking to your clients.

Overview of Dialpad Benefits

Dialpad has a highly innovative phone system. It is quite crucial to make cross departmental communication simpler which is why, Dialpad enables your employees to connect with their colleagues. Having a unique phone system can be sometimes quite expensive but not with Dialpad. Affordability is one of the best features at Dialpad.

To make sure that you can connect to your workers from anywhere, Dialpad helps you to make calls through Wi-Fi or other carriers. The quality of these calls is guaranteed so that there are no uncertainties during your communication. What’s more is that there is a video calling feature available too. This is a great addition because you can now provide technical assistance to your staff which might be present at remote locations.

Another interesting feature is call switching. Whether you want to shift from one carrier to another or from your desktop to your tab or smart phone, you can do it all without interrupting any calls.

To maximize your productivity, Dialpad has got some really useful integrations. These integrations help you to extract the valuable insights from your text and voice communication. This enables you to address to the problems and issues related to your business.

Whether your employees use desktops or mobile devices, Dialpad enables you to communicate through SMS and chat. Group chats and personal messages are quite useful for shorter duration communications where you only wish to drop a message or inform your colleagues. Also, the chat info can be used at the time of reporting.

Overview of Dialpad Features

  • Voice Recognition
  • Data Integration
  • Contact Management
  • IVR Recognition
  • VoIP
  • Inbound Reporting
  • Call Monitoring
  • Messaging
  • Group Messaging
  • MMS
  • Peer to Peer HD Video
  • Conversation Insights
  • Three Way Calling
  • Fax
  • Company Directory
  • Visual Voicemail
  • Call Recording
  • Simultaneous Ringing

Dialpad Position In Our Categories

Position of Dialpad in our main categories:

50

Dialpad is one of the top 50 Communications Software products

50

Dialpad is one of the top 50
Communications Software products


Dialpad is also listed in the following subcategories:

Category:Position:Category:Position:
VoIP Software#16
Category:Position:
VoIP Software#16

It is essential to realize that almost no app in the Communications Software category is a perfect solution that can fulfill all the requirements of various business types, sizes and industries. It may be a good idea to read a few Dialpad reviews first as specific services might perform well exclusively in a really narrow set of applications or be designed with a really specific type of industry in mind. Others might function with an intention of being easy and intuitive and as a result lack advanced functions welcomed by more experienced users. You can also find apps that support a broad group of users and give you a powerful feature base, however this usually comes at a higher price of such a service. Ensure you're aware of your requirements so that you choose a software that has specifically the features you search for.

How Much Does Dialpad Cost?

Dialpad Pricing Plans:

Dialpad offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Standard – $15/user/month (billed annually, or $20/user/month billed monthly)

  • Free Company Main Line and Virtual Receptionist
  • Multi-Device Ringing and Call Switching
  • Integrations with G Suite, Office 365, and LinkedIn
  • Call Transfer, Three-Way Calling, Call Forwarding, Video, and Messaging
  • Unlimited calling and texting in the US and Canada
  • Contact and Company Directory
  • Do Not Disturb
  • Up to 3 Departments
  • Unlimited Call Recording
  • Phone Porting and Toll-Free Numbers
  • Custom Greetings and Music
  • Auto-Attendant with Call Operators and Business/After Hrs Voicemail
  • VoIP and PSTN Enabled
  • Chrome App plus Native Windows and Mac Clients
  • Mobile Apps for Android and iOS
  • Analytics

Pro – $25/user/month (billed annually)

  • All Features from the Standard Plan
  • Call Queues
  • Salesforce Integration
  • Up to 25 Departments
  • Up to 10 Offices
  • International Offices
  • Voicemail Transcription
  • Polycom Phones Supported
  • Department Auto Recording

Enterprise – $35/user/month (billed annually)

  • All Features from the Pro Plan
  • SLA
  • Admin API
  • Dedicated Account Management
  • Deployment and Onboarding Services
  • Other SIP Phones Supported
  • Unlimited Departments
  • Extension Dialing
  • Unlimited Offices

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dialpad reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dialpad. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

86

NEGATIVE SOCIAL MENTIONS

5

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Dialpad pricing details?

Dialpad Pricing Plans:

Dialpad offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Standard – $15/user/month (billed annually, or $20/user/month billed monthly)

  • Free Company Main Line and Virtual Receptionist
  • Multi-Device Ringing and Call Switching
  • Integrations with G Suite, Office 365, and LinkedIn
  • Call Transfer, Three-Way Calling, Call Forwarding, Video, and Messaging
  • Unlimited calling and texting in the US and Canada
  • Contact and Company Directory
  • Do Not Disturb
  • Up to 3 Departments
  • Unlimited Call Recording
  • Phone Porting and Toll-Free Numbers
  • Custom Greetings and Music
  • Auto-Attendant with Call Operators and Business/After Hrs Voicemail
  • VoIP and PSTN Enabled
  • Chrome App plus Native Windows and Mac Clients
  • Mobile Apps for Android and iOS
  • Analytics

Pro – $25/user/month (billed annually)

  • All Features from the Standard Plan
  • Call Queues
  • Salesforce Integration
  • Up to 25 Departments
  • Up to 10 Offices
  • International Offices
  • Voicemail Transcription
  • Polycom Phones Supported
  • Department Auto Recording

Enterprise – $35/user/month (billed annually)

  • All Features from the Pro Plan
  • SLA
  • Admin API
  • Dedicated Account Management
  • Deployment and Onboarding Services
  • Other SIP Phones Supported
  • Unlimited Departments
  • Extension Dialing
  • Unlimited Offices

What integrations are available for Dialpad?

Dialpad integrates with the following business systems and applications:

  • Google G-Suite
  • Microsoft Office 365
  • Salesforce

User reviews


User reviews in total: 11

6
5
0
0
0

Average Rating:

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The most favorable review

Lora R.

5 months ago


Pros:
We love Dialpad's integration with our Google Business applications. It also easy for us to make changes on the fly. Now, we no longer need to contact the provider in order to add or delete someone, change a message, or make minor adjustments with the tool doing all those things for us.

Cons:
We have customer service agents and when the call volume gets high, there is no call waiting or even any alert letting them know there is another call coming in. It isn't practical to just have more operators standing by so we end up having lots of voice mails and then spend too much time chasing our customers down.

The least favorable review

Tyrone H.

4 months ago


Pros:
My favorite feature in Dialpad is being able to text as well as call. It is a simple add-on that is too many times missed by other companies. Another awesome feature is being able to connect my personal phone number directly to the service.

Cons:
I don't like the little glitches. One of them is that when I get a phonecall from the service and only after the phonecall, sometimes my app starts sending me a notification that I am about to receive a phonecall. I do understand though that Dialpad is working on resolving those glitches which I hope will be addressed.

Published 4 months ago
Verified
user
My favorite feature in Dialpad is being able to text as well as call. It is a simple add-on that is too many times missed by other companies. Another awesome feature is...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
We love Dialpad's integration with our Google Business applications. It also easy for us to make changes on the fly. Now, we no longer need to contact the provider in...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
My favorite feature in Dialpad is that I can listen to voicemails directly from my email either from my computer or mobile phone. I also like that I can talk on the phone...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Dialpad has helped reduce the clutter on my desk. In my work, I don't need a physical phone, just a headset with an attached microphone which the app provides really...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I enjoy how the Dialpad seamlessly integrates with Chrome and Gmail, linking all of my contact data. I also appreciate that it doubles as an instant messaging platform...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Dialpad is simple to use. I can take calls from the office on the road via the app has really helped my team. We also enjoy the text feature; it makes communicating...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The web-based nature of Dialpad means users on any platform are treated equally. No longer do Mac users get hand me down or crippled features that other phone vendors...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The setup process for Dialpad is so seamless. There is not much work that needs to be done on my end as everything is done automatically. Building up IVR menus is a...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Dialpad's texting feature has opened so many new avenues within our recruitment department. It provides unlimited names that you can save under each number and helps you...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I like how easy it is to use Dialpad from my Phone and computer. The integration with LinkedIn and Salesforce is very nice and convenient, especially for our setup. Also...



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