MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Dialpad Review

Dialpad
Our score: 9.1 User satisfaction: 95%

What is Dialpad?

Dialpad is a useful web application which helps you improvise and take your business communication to the next level. It enables you to communicate with your clients, employees and other businesses with utmost ease making your business communication more efficient and effective.

Considering the modern market, Dialpad is a relatively new software but the progress that it has made is quite remarkable. With some highly useful integrations and scalable features, Dialpad has sought the attention of the most renowned brands in the world at present.

Whether it is voice based communication or text messages, Dialpad has great solutions for them all. It takes your communication to a new level so that you also enjoy your time while speaking to your clients.

Overview of Dialpad Benefits

Dialpad has a highly innovative phone system. It is quite crucial to make cross departmental communication simpler which is why, Dialpad enables your employees to connect with their colleagues. Having a unique phone system can be sometimes quite expensive but not with Dialpad. Affordability is one of the best features at Dialpad.

To make sure that you can connect to your workers from anywhere, Dialpad helps you to make calls through Wi-Fi or other carriers. The quality of these calls is guaranteed so that there are no uncertainties during your communication. What’s more is that there is a video calling feature available too. This is a great addition because you can now provide technical assistance to your staff which might be present at remote locations.

Another interesting feature is call switching. Whether you want to shift from one carrier to another or from your desktop to your tab or smart phone, you can do it all without interrupting any calls.

To maximize your productivity, Dialpad has got some really useful integrations. These integrations help you to extract the valuable insights from your text and voice communication. This enables you to address to the problems and issues related to your business.

Whether your employees use desktops or mobile devices, Dialpad enables you to communicate through SMS and chat. Group chats and personal messages are quite useful for shorter duration communications where you only wish to drop a message or inform your colleagues. Also, the chat info can be used at the time of reporting.

Overview of Dialpad Features

  • Voice Recognition
  • Data Integration
  • Contact Management
  • IVR Recognition
  • VoIP
  • Inbound Reporting
  • Call Monitoring
  • Messaging
  • Group Messaging
  • MMS
  • Peer to Peer HD Video
  • Conversation Insights
  • Three Way Calling
  • Fax
  • Company Directory
  • Visual Voicemail
  • Call Recording
  • Simultaneous Ringing

Dialpad Position In Our Categories

Keeping in mind businesses have their own business needs, it is only reasonable they abstain from choosing a one-size-fits-all, ideal software system. Needless to say, it would be hard to try to discover such a software system even among recognizable software solutions. The efficient thing to do would be to note down the varied major functions that merit examination such as important features, price terms, technical skill capability of staff members, organizational size, etc. After which, you should double down on your research through and through. Go over these Dialpad analyses and explore the other applications in your list more closely. Such comprehensive research can make sure you drop mismatched apps and select the one that meets all the function your business requires.

Position of Dialpad in our main categories:

TOP 10

Dialpad is one of the top 10 Business Phone Systems products

TOP 50

Dialpad is one of the 50 Communications Software products

Dialpad is also listed in the following subcategories:

Each company has different requirements and requires a system that can be personalized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no platform can proffer perfect features out-of-the-box. When you search a software system, first be sure what you require it for. Read some Dialpad Communications Software reviews and ask yourself do you need basic tools or do you want complex features? Are there any industry-specific functionalities that you are searching for? Obtain the answers to these queries to help your search. There are plenty of factors that you need to consider and these include your finances, particular business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that provides all that you want to improve your firm effectiveness and productivity.

How Much Does Dialpad Cost?

Dialpad Pricing Plans:

Free Trial

Standard

$20/user/month

Pro

$25/user/month

Enterprise

$35/user/month

Dialpad offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Standard – $15/user/month (billed annually, or $20/user/month billed monthly)

  • Free Company Main Line and Virtual Receptionist
  • Multi-Device Ringing and Call Switching
  • Integrations with G Suite, Office 365, and LinkedIn
  • Call Transfer, Three-Way Calling, Call Forwarding, Video, and Messaging
  • Unlimited calling and texting in the US and Canada
  • Contact and Company Directory
  • Do Not Disturb
  • Up to 3 Departments
  • Unlimited Call Recording
  • Phone Porting and Toll-Free Numbers
  • Custom Greetings and Music
  • Auto-Attendant with Call Operators and Business/After Hrs Voicemail
  • VoIP and PSTN Enabled
  • Chrome App plus Native Windows and Mac Clients
  • Mobile Apps for Android and iOS
  • Analytics

Pro – $25/user/month (billed annually)

  • All Features from the Standard Plan
  • Call Queues
  • Salesforce Integration
  • Up to 25 Departments
  • Up to 10 Offices
  • International Offices
  • Voicemail Transcription
  • Polycom Phones Supported
  • Department Auto Recording

Enterprise – $35/user/month (billed annually)

  • All Features from the Pro Plan
  • SLA
  • Admin API
  • Dedicated Account Management
  • Deployment and Onboarding Services
  • Other SIP Phones Supported
  • Unlimited Departments
  • Extension Dialing
  • Unlimited Offices

User Satisfaction

Positive Social Media Mentions 86
Negative Social Media Mentions 5

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dialpad reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dialpad. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Dialpad Alternatives

Top Competitors To Dialpad By Price

Trending Communications Software Reviews

Product name:
Score:
Satisfaction:
9.0
97%
8.0
98%
8.0
N/A

Dialpad Comparisons

Dialpad user reviews

A great tool to help us create a wireless setup

Read full review >
Roxanne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: Management Consulting

An efficient communications solution for our business

Read full review >
Pat
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Banking

Making our recruitment and employee relations work easier

Read full review >
Courtney
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Oil and Energy

Dialpad – provides no live support

Read full review >
Sanjay Chadha
2/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 07.12.2018 Company Size: N/A Industry: N/A

Providing room for growth and support even without IT help

Read full review >
Leah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

What are Dialpad pricing details?

Dialpad Pricing Plans:

Free Trial

Standard

$20/user/month

Pro

$25/user/month

Enterprise

$35/user/month

Dialpad offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Standard – $15/user/month (billed annually, or $20/user/month billed monthly)

  • Free Company Main Line and Virtual Receptionist
  • Multi-Device Ringing and Call Switching
  • Integrations with G Suite, Office 365, and LinkedIn
  • Call Transfer, Three-Way Calling, Call Forwarding, Video, and Messaging
  • Unlimited calling and texting in the US and Canada
  • Contact and Company Directory
  • Do Not Disturb
  • Up to 3 Departments
  • Unlimited Call Recording
  • Phone Porting and Toll-Free Numbers
  • Custom Greetings and Music
  • Auto-Attendant with Call Operators and Business/After Hrs Voicemail
  • VoIP and PSTN Enabled
  • Chrome App plus Native Windows and Mac Clients
  • Mobile Apps for Android and iOS
  • Analytics

Pro – $25/user/month (billed annually)

  • All Features from the Standard Plan
  • Call Queues
  • Salesforce Integration
  • Up to 25 Departments
  • Up to 10 Offices
  • International Offices
  • Voicemail Transcription
  • Polycom Phones Supported
  • Department Auto Recording

Enterprise – $35/user/month (billed annually)

  • All Features from the Pro Plan
  • SLA
  • Admin API
  • Dedicated Account Management
  • Deployment and Onboarding Services
  • Other SIP Phones Supported
  • Unlimited Departments
  • Extension Dialing
  • Unlimited Offices

What integrations are available for Dialpad?

Dialpad integrates with the following business systems and applications:

  • Google G-Suite
  • Microsoft Office 365
  • Salesforce

Dialpad average rating:

Average score
4.8/5 (12 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Roxanne

PROS: Dialpad is incredibly easy to set-up and really cost effective. The apps work on both iOS devices and Android with the exception of a few glitches. Audio is great and the customization is decent. The transition was easy, as was the set-up for our system. The best part about it is that the calls get routed through to our devices; it works as they say it would.

CONS: We have run into a few glitches when using with other applications. It is also a little buggy when integrating with Bluetooth in the car. However, we have seen great improvements over the past month.

Reviewed 5 months ago

Read full review >

The least favorable review

Sanjay Chadha

PROS: Call quality is good just like a landline. However calls take too long to ring on the remote phone causing inefficiency.

CONS: We are a recent customer of dialpad - we found two things which I would like to share with others 1)Their user interface is very difficult to use – so difficult that we had to delay launch of our sales campaign. 2) They have no live support – no live chat, no live phone – this adds to the above problem of having a difficult interface.

Reviewed 1 year ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A great tool to help us create a wireless setup

Read full review >
Roxanne
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: 1-10 Employees Industry: Management Consulting

PROS: Dialpad is incredibly easy to set-up and really cost effective. The apps work on both iOS devices and Android with the exception of a few glitches. Audio is great and the customization is decent. The transition was easy, as was the set-up for our system. The best part about it is that the calls get routed through to our devices; it works as they say it would.

CONS: We have run into a few glitches when using with other applications. It is also a little buggy when integrating with Bluetooth in the car. However, we have seen great improvements over the past month.

What do you think about this review? Great Poor

An efficient communications solution for our business

Read full review >
Pat
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Banking

PROS: I enjoy how the Dialpad seamlessly integrates with Chrome and Gmail, linking all of my contact data. I also appreciate that it doubles as an instant messaging platform for quick messages sent between colleagues when an email would be unnecessary and cumbersome. Since it keeps everything in one place and tracks a lot of call data such as the date, time, length of call, who answered it, call transfers, etc., it makes finding, tracking and reviewing information easier to do.

CONS: The business that I work for cannot use headsets and instead it connects Dialpad with physical phone terminals. Sometimes the lag between the two components becomes inconvenient. For instance, if I hang up a call on my physical phone terminal and another call comes in a few seconds later, I'm not able to answer it because my physical device hasn't caught up to the web app. It's a fairly minor inconvenience, but still causes some headache. Also, because we are using physical phones, transferring calls can be inconvenient as well.

What do you think about this review? Great Poor

Making our recruitment and employee relations work easier

Read full review >
Courtney
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Oil and Energy

PROS: Dialpad's texting feature has opened so many new avenues within our recruitment department. It provides unlimited names that you can save under each number and helps you recognize contacts. You can also view text and previous call history to remind you on who and what the person is calling about.

CONS: There are a number of glitches, such as when transfering a call, the only two options are 'send to voice mail' and 'call first'. If you call and they do not answer, then you have to send them to voice mail. There should be an option to opt out of the transfer to find other options. Other glitches are just having to close the app and restart it because an option isn't visible and so forth. Another problem would be that alot of the time voicemail notifications and text message notifications don't come through until several hours later en masse.

What do you think about this review? Great Poor

Dialpad – provides no live support

Read full review >
Sanjay Chadha
2/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 07.12.2018 Company Size: N/A Industry: N/A

PROS: Call quality is good just like a landline. However calls take too long to ring on the remote phone causing inefficiency.

CONS: We are a recent customer of dialpad - we found two things which I would like to share with others 1)Their user interface is very difficult to use – so difficult that we had to delay launch of our sales campaign. 2) They have no live support – no live chat, no live phone – this adds to the above problem of having a difficult interface.

What do you think about this review? Great Poor

Providing room for growth and support even without IT help

Read full review >
Leah
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: The web-based nature of Dialpad means users on any platform are treated equally. No longer do Mac users get hand me down or crippled features that other phone vendors tend to provide Mac users because the product treats users equally. It's also really nice to have users manage themselves because it is easy to set things up and configure the way they want it, with no administrator required.

CONS: Updates come frequently bringing new features, but that also means updating apps and ensuring features are configured correctly on a normal basis. I really wish we could customize the desktop phones more and get more use out of the hardware. Also, some users are not onboard with software based phones and still want or require a desk handset. Being able to utilize the full features available to the hardware buttons would be nice.

What do you think about this review? Great Poor

Helping address the communication block

Read full review >
Tyrone
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2018 Company Size: 11-50 Employees Industry: Retail

PROS: My favorite feature in Dialpad is being able to text as well as call. It is a simple add-on that is too many times missed by other companies. Another awesome feature is being able to connect my personal phone number directly to the service.

CONS: I don't like the little glitches. One of them is that when I get a phonecall from the service and only after the phonecall, sometimes my app starts sending me a notification that I am about to receive a phonecall. I do understand though that Dialpad is working on resolving those glitches which I hope will be addressed.

What do you think about this review? Great Poor

Helping us stay in better communication internally and with our clients

Read full review >
Mike
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2018 Company Size: More than 100 Employees Industry: Real Estate

PROS: I like how easy it is to use Dialpad from my Phone and computer. The integration with LinkedIn and Salesforce is very nice and convenient, especially for our setup. Also the new feature that shows the caller ID when you dial a number is great.

CONS: I wish there are shortcuts in place to quickly copy and deal a number without having to click all over. While Dialpad is way better overall, 3CX had a short cut where you could copy a number any where on your screen and press a hot key Cmd+3 on Mac and control+D on PC and that number would instantly be called by the system. This is a huge time saver and works everywhere unlink click to call, which is also slow to load.

What do you think about this review? Great Poor

A great product at a great price

Read full review >
Marc
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.04.2018 Company Size: More than 100 Employees Industry: Writing and Editing

PROS: Dialpad is simple to use. I can take calls from the office on the road via the app has really helped my team. We also enjoy the text feature; it makes communicating quickly with our clients fast and easy. The directory is also very helpful, being able to reach out to a team member by phone, text or video. We don't have to go looking up numbers anymore since we can just copy and paste numbers into the phone pad and bam!

CONS: Sometimes, it gets wonky with the speaker/mic settings. It is likely that my computer may be at fault. I would need to work with an expert to resolve to maximize the way I use it.

What do you think about this review? Great Poor

Reduces clutter and makes calling easy and convenient

Read full review >
Saul
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Dialpad has helped reduce the clutter on my desk. In my work, I don't need a physical phone, just a headset with an attached microphone which the app provides really well. It also integrates well with SFDC and Outreach and it shows that the calls have been logged in my activity history. It is easy to add someone on the current call or transfer to another person. Things are as easy as just a click of a button.

CONS: Every once in a while, it loses the mic functionality and people on the end of the line can't hear anything. But restarting the app usually takes care of the problem. I've had issues with seeing missed calls as well; they sometimes show up in my log after a few hours.

What do you think about this review? Great Poor

Provided me a great, dedicated phone for my business

Read full review >
Lisa
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: My favorite feature in Dialpad is that I can listen to voicemails directly from my email either from my computer or mobile phone. I also like that I can talk on the phone while simultaneously doing work. It's much easier than when trying to hold a traditional phone to your ear and type at the same time. I also really like that my calls are easily forwarded to my cell phone when I am out of office so I don't miss any important calls.

CONS: I really can't think of anything to dislike about it.

What do you think about this review? Great Poor

No more need to contact the phone provider regarding our calling service

Read full review >
Lora
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.01.2018 Company Size: 11-50 Employees Industry: Retail

PROS: We love Dialpad's integration with our Google Business applications. It also easy for us to make changes on the fly. Now, we no longer need to contact the provider in order to add or delete someone, change a message, or make minor adjustments with the tool doing all those things for us.

CONS: We have customer service agents and when the call volume gets high, there is no call waiting or even any alert letting them know there is another call coming in. It isn't practical to just have more operators standing by so we end up having lots of voice mails and then spend too much time chasing our customers down.

What do you think about this review? Great Poor

A scalable and powerful solution for our business

Read full review >
Jaime
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: Internet

PROS: The setup process for Dialpad is so seamless. There is not much work that needs to be done on my end as everything is done automatically. Building up IVR menus is a breeze, though somewhat limited compared to the competition. It integrates deeply with G Suite, which is great for small businesses that are using G Suite. In addition, the mobile app is great as well as the desktop app.

CONS: It has very few if any integrations. It does not have any Zapier integration, nor does it integrate with my CRM or my Help Desk. Integrations have to be present if they want to even try and compete with the big players here like RingCentral.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.