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Dialpad REVIEW

Communications Software

12 user reviews
USER SATISFACTION 95%
OUR SCORE 9.1

What is Dialpad?

Dialpad is a useful web application which helps you improvise and take your business communication to the next level. It enables you to communicate with your clients, employees and other businesses with utmost ease making your business communication more efficient and effective.

Considering the modern market, Dialpad is a relatively new software but the progress that it has made is quite remarkable. With some highly useful integrations and scalable features, Dialpad has sought the attention of the most renowned brands in the world at present.

Whether it is voice based communication or text messages, Dialpad has great solutions for them all. It takes your communication to a new level so that you also enjoy your time while speaking to your clients.

Overview of Dialpad Benefits

Dialpad has a highly innovative phone system. It is quite crucial to make cross departmental communication simpler which is why, Dialpad enables your employees to connect with their colleagues. Having a unique phone system can be sometimes quite expensive but not with Dialpad. Affordability is one of the best features at Dialpad.

To make sure that you can connect to your workers from anywhere, Dialpad helps you to make calls through Wi-Fi or other carriers. The quality of these calls is guaranteed so that there are no uncertainties during your communication. What’s more is that there is a video calling feature available too. This is a great addition because you can now provide technical assistance to your staff which might be present at remote locations.

Another interesting feature is call switching. Whether you want to shift from one carrier to another or from your desktop to your tab or smart phone, you can do it all without interrupting any calls.

To maximize your productivity, Dialpad has got some really useful integrations. These integrations help you to extract the valuable insights from your text and voice communication. This enables you to address to the problems and issues related to your business.

Whether your employees use desktops or mobile devices, Dialpad enables you to communicate through SMS and chat. Group chats and personal messages are quite useful for shorter duration communications where you only wish to drop a message or inform your colleagues. Also, the chat info can be used at the time of reporting.

Overview of Dialpad Features

  • Voice Recognition
  • Data Integration
  • Contact Management
  • IVR Recognition
  • VoIP
  • Inbound Reporting
  • Call Monitoring
  • Messaging
  • Group Messaging
  • MMS
  • Peer to Peer HD Video
  • Conversation Insights
  • Three Way Calling
  • Fax
  • Company Directory
  • Visual Voicemail
  • Call Recording
  • Simultaneous Ringing

Dialpad Position In Our Categories

Position of Dialpad in our main categories:

10

Dialpad is one of the top 10 Business Phone Systemsproducts

Top
50

Dialpad is one of the 50 Communications Softwareproducts

10

Dialpad is one of the 10
Business Phone Systems products

50

Dialpad is one of the 50
Communications Software products


Dialpad is also listed in the following subcategories:

Category:Position:Category:Position:
VoIP Software#18
Category:Position:
VoIP Software#18

Each organization has different needs and requires a software that can be customized for their size, type of employees and clients, and the specific industry they are in. For these reasons, no system can provide perfect features out-of-the-box. When you look for a software system, first be sure what you need it for. Read some Dialpad reviews and ask yourself do you need basic features or do you require advanced functionality? Are there any industry-specific functionalities that you are searching for? Find the answers to these questions to aid your search. There are multiple aspects that you need to consider and these include your budget, particular business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally select the platform that presents all that you want to improve your organization efficiency and productivity.

How Much Does Dialpad Cost?

Dialpad Pricing Plans:
Free trial
Standard
$20/user/month
Pro
$25/user/month
Enterprise
$35/user/month

Dialpad offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Standard – $15/user/month (billed annually, or $20/user/month billed monthly)

  • Free Company Main Line and Virtual Receptionist
  • Multi-Device Ringing and Call Switching
  • Integrations with G Suite, Office 365, and LinkedIn
  • Call Transfer, Three-Way Calling, Call Forwarding, Video, and Messaging
  • Unlimited calling and texting in the US and Canada
  • Contact and Company Directory
  • Do Not Disturb
  • Up to 3 Departments
  • Unlimited Call Recording
  • Phone Porting and Toll-Free Numbers
  • Custom Greetings and Music
  • Auto-Attendant with Call Operators and Business/After Hrs Voicemail
  • VoIP and PSTN Enabled
  • Chrome App plus Native Windows and Mac Clients
  • Mobile Apps for Android and iOS
  • Analytics

Pro – $25/user/month (billed annually)

  • All Features from the Standard Plan
  • Call Queues
  • Salesforce Integration
  • Up to 25 Departments
  • Up to 10 Offices
  • International Offices
  • Voicemail Transcription
  • Polycom Phones Supported
  • Department Auto Recording

Enterprise – $35/user/month (billed annually)

  • All Features from the Pro Plan
  • SLA
  • Admin API
  • Dedicated Account Management
  • Deployment and Onboarding Services
  • Other SIP Phones Supported
  • Unlimited Departments
  • Extension Dialing
  • Unlimited Offices

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Dialpad reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Dialpad. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

86

NEGATIVE SOCIAL MENTIONS

5

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Dialpad User Reviews

What are Dialpad pricing details?

Dialpad Pricing Plans:
Free trial
Standard
$20/user/month
Pro
$25/user/month
Enterprise
$35/user/month

Dialpad offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Standard – $15/user/month (billed annually, or $20/user/month billed monthly)

  • Free Company Main Line and Virtual Receptionist
  • Multi-Device Ringing and Call Switching
  • Integrations with G Suite, Office 365, and LinkedIn
  • Call Transfer, Three-Way Calling, Call Forwarding, Video, and Messaging
  • Unlimited calling and texting in the US and Canada
  • Contact and Company Directory
  • Do Not Disturb
  • Up to 3 Departments
  • Unlimited Call Recording
  • Phone Porting and Toll-Free Numbers
  • Custom Greetings and Music
  • Auto-Attendant with Call Operators and Business/After Hrs Voicemail
  • VoIP and PSTN Enabled
  • Chrome App plus Native Windows and Mac Clients
  • Mobile Apps for Android and iOS
  • Analytics

Pro – $25/user/month (billed annually)

  • All Features from the Standard Plan
  • Call Queues
  • Salesforce Integration
  • Up to 25 Departments
  • Up to 10 Offices
  • International Offices
  • Voicemail Transcription
  • Polycom Phones Supported
  • Department Auto Recording

Enterprise – $35/user/month (billed annually)

  • All Features from the Pro Plan
  • SLA
  • Admin API
  • Dedicated Account Management
  • Deployment and Onboarding Services
  • Other SIP Phones Supported
  • Unlimited Departments
  • Extension Dialing
  • Unlimited Offices

What integrations are available for Dialpad?

Dialpad integrates with the following business systems and applications:

  • Google G-Suite
  • Microsoft Office 365
  • Salesforce

User reviews


User reviews in total: 12

6
5
0
1
0

Average Rating:

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The most favorable review

Leah

2 months ago


Pros: The web-based nature of Dialpad means users on any platform are treated equally. No longer do Mac users get hand me down or crippled features that other phone vendors tend to provide Mac users because the product treats users equally. It's also really nice to have users manage themselves because it is easy to set things up and configure the way they want it, with no administrator required.

Cons: Updates come frequently bringing new features, but that also means updating apps and ensuring features are configured correctly on a normal basis. I really wish we could customize the desktop phones more and get more use out of the hardware. Also, some users are not onboard with software based phones and still want or require a desk handset. Being able to utilize the full features available to the hardware buttons would be nice.

The least favorable review

Sanjay Chadha

1 week ago


Pros: Call quality is good just like a landline. However calls take too long to ring on the remote phone causing inefficiency.

Cons: We are a recent customer of dialpad - we found two things which I would like to share with others 1)Their user interface is very difficult to use – so difficult that we had to delay launch of our sales campaign. 2) They have no live support – no live chat, no live phone – this adds to the above problem of having a difficult interface.

Sanjay Chadha
Report a concern

Published 1 week ago
Verified
user
Call quality is good just like a landline. However calls take too long to ring on the remote phone causing inefficiency.




What do you think about this review? Great Poor
Published 2 months ago
Verified
user
The web-based nature of Dialpad means users on any platform are treated equally. No longer do Mac users get hand me down or crippled features that other phone vendors...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
My favorite feature in Dialpad is being able to text as well as call. It is a simple add-on that is too many times missed by other companies. Another awesome feature is...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I like how easy it is to use Dialpad from my Phone and computer. The integration with LinkedIn and Salesforce is very nice and convenient, especially for our setup. Also...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Dialpad is simple to use. I can take calls from the office on the road via the app has really helped my team. We also enjoy the text feature; it makes communicating...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
I enjoy how the Dialpad seamlessly integrates with Chrome and Gmail, linking all of my contact data. I also appreciate that it doubles as an instant messaging platform...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Dialpad's texting feature has opened so many new avenues within our recruitment department. It provides unlimited names that you can save under each number and helps you...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Dialpad is incredibly easy to set-up and really cost effective. The apps work on both iOS devices and Android with the exception of a few glitches. Audio is great and the...



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
Dialpad has helped reduce the clutter on my desk. In my work, I don't need a physical phone, just a headset with an attached microphone which the app provides really...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
My favorite feature in Dialpad is that I can listen to voicemails directly from my email either from my computer or mobile phone. I also like that I can talk on the phone...



What do you think about this review? Great Poor

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