Dialpad – provides no live support

What are the best aspects of this product?

Call quality is good just like a landline. However calls take too long to ring on the remote phone causing inefficiency.

What aspects are problematic or could work better?

We are a recent customer of dialpad - we found two things which I would like to share with others
1)Their user interface is very difficult to use – so difficult that we had to delay launch of our sales campaign.
2) They have no live support – no live chat, no live phone – this adds to the above problem of having a difficult interface.

What features/services would you like to see in future versions of this product?

Better and easy to use interface

What specific problems in your company were solved by this product?

Customer support

Are you a current user of this product?

Yes