No more need to contact the phone provider regarding our calling service

What are the best aspects of this product?

We love Dialpad's integration with our Google Business applications. It also easy for us to make changes on the fly. Now, we no longer need to contact the provider in order to add or delete someone, change a message, or make minor adjustments with the tool doing all those things for us.

What aspects are problematic or could work better?

We have customer service agents and when the call volume gets high, there is no call waiting or even any alert letting them know there is another call coming in. It isn't practical to just have more operators standing by so we end up having lots of voice mails and then spend too much time chasing our customers down.

What specific problems in your company were solved by this product?

It is a great tool for remote team members. I also love the iOS app version of the tool.

Are you a current user of this product?

Yes