Providing room for growth and support even without IT help

What are the best aspects of this product?

The web-based nature of Dialpad means users on any platform are treated equally. No longer do Mac users get hand me down or crippled features that other phone vendors tend to provide Mac users because the product treats users equally. It's also really nice to have users manage themselves because it is easy to set things up and configure the way they want it, with no administrator required.

What aspects are problematic or could work better?

Updates come frequently bringing new features, but that also means updating apps and ensuring features are configured correctly on a normal basis. I really wish we could customize the desktop phones more and get more use out of the hardware. Also, some users are not onboard with software based phones and still want or require a desk handset. Being able to utilize the full features available to the hardware buttons would be nice.

What specific problems in your company were solved by this product?

We have offices in multiple locations, with some locations are so small that a full-time IT staff isn't reasonable to have there. Dialpad allows us to grow at our own rate and support our users needs without a lot of IT or overhead. The almost $0 capital investment for our launch was excellent and it saved us thousands of dollars.

Are you a current user of this product?

Yes