A social media oriented and user-friendly tool.

What are the best aspects of this product?

It's very simple and intuitive. You won't be able to miss a beat with this tool. Their support team are always available in concentrating on your inquiries. Its process of reporting aids in offering relevant details at a glance. It also presents things in a visually pleasing manner, which makes it easy for stakeholders.

What aspects are problematic or could work better?

It constantly refreshes. Sometimes, you'll need to hit the refresh button and/or delete cookes to get certain changes in place. Its training session and setup process could use some additions. Despite that, we can arrange things in a few weeks from now.

What specific problems in your company were solved by this product?

We're currently making use of this tool in monitoring mentions online. We're able to build detailed reports on mentions and social channels. We're giving our marketing teams an extended hand in enhancing knowledge of the latest trends, showcase top influencers, and what's currently being discussed. From a business perspective, we're keeping track of competitors to keep us abreast of essential data. This will then be flagged by our sales team to help make the right decisions and improve performance.

Are you a current user of this product?

Yes