An awesome way to get a good glance at the internet.

What are the best aspects of this product?

I find it very neat. It's user interface is nice to look at and navigation is really smooth. Filters can be customized so you'll be able to land the right information. I can set up filter to seek feedback and comments according to certain themes. Its search function can be set up easily. Reports can easily be generated.

What aspects are problematic or could work better?

Setting up initially took a bit of time to tweak since the tool doesn't gather past data. You'll need to get the system to gather everything for a day or so to seek out which terms need adjustment. This helps in filtering junk posts. After the tweaks are through, you'll have to leave it for a day or two in testing new search terms. This sorta reminds me of shot rendering in terms of visual effects.

What specific problems in your company were solved by this product?

Our main aim for our social channel efforts is to offer great customer service that come with persistent social listening. Without this tool, you'l have to rely on hashtags and search term in all social channels. That'll be one heck of a backbreaking task. Through Digimind, we were able to gather relevent content and peek into them. At the same time, you can make sense of it via their sentiment and concept analysis.

Are you a current user of this product?

Yes