It’s able to deliver faster results and gain wider social channel coverage.

What are the best aspects of this product?

Its UI is user-friendly. It's super easy and swift to utilize. One big upside that I realized is how flexible it is in making my own changes. There's no longer the need to make payment every single time whenever you want to include another topic (unlike in other platforms). The consulting staff is more than capable of making configurations and can even scale advanced use of the platform.

What aspects are problematic or could work better?

It's a robust tool in terms of capturing data in real-time. Sometimes, workflow can be a bit complex and too big for crafting a simpler dashboard. But then again, their team is always there in managing all features.

What specific problems in your company were solved by this product?

We're really concerned with what our customers expect since they tend go online to talk about brands and seek details, thereby leaving a digital trail all over the internet. Our communications are based on info delivered by Digimind. This helps in understanding behavior; seek out sales opportunities, complaints, and inquires; and handle any occurring crisis. Social channels are constantly changing these days. We need to go for a tool capable of incorporating them and providing precise perspective on what's currently occurring in our environment.

Are you a current user of this product?

Yes