Saves plenty of time reviewing social media.

What are the best aspects of this product?

This is a powerful tool capable of generating large volumes of data in a short period of time. It's also capable of analyzing yours and your competitors' social network efficiently.

What aspects are problematic or could work better?

Often times, you'll be required to switch up the sentiment analysis to be precise. But then again, doing it manually can be just as effective.

What specific problems in your company were solved by this product?

It helps manage and predict digital crisis by keeping track of online interactions and reactions of the prodcut especially when an update release is involved.

Are you a current user of this product?

Yes