The best social listening tool in the market.

What are the best aspects of this product?

I love how it's simple enough to utilize. It has a user-friendly UI not seen in other solutions we previously used. It's easy to screenshot data or graphs and then sending it over to a client. Or you can make use of the dashboard to look into data quickly. Their edit tool is handy for deleting a number of things at the same time.

What aspects are problematic or could work better?

It'd be cool if there was some way to pull our a person's Facebook ID and put into a spreadsheet. At this point in time, we had to manually create Excel reports. We're constantly listening to our influencers and it would nice to have a list of influencers who mention a certain topic. It's not just sticking to the list of top influencers who are always showing up.

What specific problems in your company were solved by this product?

We're making use of Digimind for our client in the pharmaceutical industry. It involves the creation and refinement of their efforts in social media marketing. The tool assisted us in listening to varying healthcare interactions online. It also assisted in determining potential advocates and the latest trends to add to our campaigns. It's also part of product development for our healthcare professional audience.

Are you a current user of this product?

Yes